Serial Transfer; Muting Calls; Mute Ringer - 3Com VCX Manual

Serial Transfer

A serial transfer is like an unattended transfer except that when the destination hangs
up at the end of the call, the caller rings back to you as the attendant who made the
transfer. With your help, the caller can make a single call to the organization and make
a series of internal connections with a series of transfers. You can either use a mapped
button on the Attendant Console or the serial transfer feature code:
Mapped Button Method
1)
2)
Console.
3)
Console to complete the call.
Serial Transfer Feature Code Method
1)
tone, and the system prompts you to enter a destination number.
2)
complete the call.
3)
When the destination telephone hangs up, the caller returns to you.
Serial transfers:

Muting Calls

You can prevent callers from hearing you by turning off the telephone's microphone
when you are using the handset or headset, or when your telephone is in speaker
phone mode.
To mute your telephone:
1)
Callers cannot hear you.
2)

Mute Ringer

You can prevent the telephone's ringer from ringing by enabling this feature. By default,
the telephone's ringer is enabled (feature disabled). You can enable or disable the
telephone's ringer at any time while either on the telephone or on-hook, but the change
takes effect on the next incoming call.
Press the mapped Attendant Serial Calling button on the Attendant Console.
Press the button mapped to the called party's extension on the Attendant
Press the mapped Attendant Serial Calling button again on the Attendant
While on a call, press Feature + 471. The call is placed on hold, you hear a dial
Dial the number to which you want to transfer the call, and then press # to
Hang up.
Apply to a single transfer. Repeat for subsequent transfers even for the same
caller.
Can be mapped to a button on an Attendant Console.
That cannot be completed return directly to the attendant.
If the calling party reaches the called party's voice mailbox, the calling party can
press 99 to return to the attendant.
While you are on a call, press Mute. The light next to the Mute button comes on.
To turn this feature off, press Mute.