Group Call Pickup; Call Pickup Interaction With Other Features; Silent Monitor And Barge In - 3Com VCX Manual

Using One-Touch Pickup:

Group Call Pickup

Call Pickup Interaction With Other Features

Silent Monitor and Barge In

The Display Panel prompts you to enter the extension of the ringing phone.
4) Enter the extension number.
Alternatively for steps 2, 3, and 4, you can enter feature code (455), group security code,
and the extension of the ringing telephone in the following format:
*455*<group code>*<extension>
The call is directed to your telephone.
1) Pick up the handset.
2) Press the Access button that you have assigned to Directed Pickup.
3) Dial the extension number of the ringing telephone.
To answer a call that is ringing on a group member's telephone:
1) Pick up your handset.
2) Dial the Group Call Pickup extension.
The call is directed to your telephone.
This section describes how call pickup interacts with other VCX telephone features.
Note the following considerations:
Call Forwarding — If both the telephone forwarding a call and the telephone
receiving the forwarded call belong to the same call pickup group, then any member
of the group may answer the call.
Camp On — A call pickup group member or a directed call pickup user cannot
answer a camp on callback call.
Conference Calls — A conference call cannot be picked up at another extension.
A conference originator can, however, pick up a call and add it to the conference call.
Display Panel — When you pick up a call, the telephone Display Panel shows a
confirmation message, for example, PickUp Marie x3434.
Hunt Groups — A call pickup group member can also be a member of a hunt
group. Call pickup group members can use either directed call pickup or group call
pick up to answer a call that is ringing at another group member's telephone.
Speed Dials — You or your administrator can assign the following to a speed dial
button:
The feature code for directed call pickup (455).
Only the feature code for directed call pickup (455).
The VCX system supports Silent Monitor and Barge In. These two features are typically
used in call centers to allow supervisors to listen to (monitor) and optionally join (barge
in) a conversation between an agent and a customer to ensure proper customer support.
Unless the supervisor barges in, neither the agent or the customer are aware that the
supervisor is monitoring the call.