3105 Attendant Console; Access Buttons; Feature Buttons - 3Com VCX Manual

3105 Attendant Console

3105 Attendant Console

Access Buttons

Feature Buttons

The 3105 Attendant Console and the VCX Console Manager Software (CMS)
applicationenables a receptionist to handle high call volumes efficiently. Although
receptionists are the primary users of the Attendant Console and the CMS, the two it
can also be used by busy sales representatives and others who receive a high volume
of telephone calls or who make frequent calls to the same telephone numbers.
This chapter includes the following topics:
3105 Attendant Console — A device that works along with VCX telephones to
increase call handling capability. In many offices, the Attendant Console is used by a
receptionist or switchboard operator, who is referred to in this guide as "the
receptionist."
The 3105 Attendant Console has 50 Access buttons and 4 preprogrammed Feature
buttons. In effect, the Attendant Console is an extension of the VCX Business
Telephone VCX Basic Telephone with which it is associated.
Figure 3 illustrates the buttons and controls on the VCX 3105 Attendant Console.
The 50 Access buttons on an 3105 Attendant Console can each have two sets of
assignments: 1 through 50, and 51 through 100. To toggle between the two sets of
assignments, press the Shift button.
Your administrator can assign features to each Access button. Possible features
include:
Status of internal telephone extensions (busy, available)
In the current release, when you assign a telephone extension to an Attendant
Console button, the button assignment does not become effective until either the
Attendant Console is rebooted or the telephone registration interval elapses. The
default registration interval is one hour (3600 seconds).
Status of external telephone lines
Speed dials for user extensions:
The four Feature buttons are programmed for four of the five most common features
needed by a receptionist: Call Transfer, Call Hold, Conference, Call Park, or Attendant
Serial Call. The Shift button does not affect the operation of the Feature buttons. Your
administrator configures the feature assigned to a particular Feature button using the
VCX User Interface, Central Management Console. The feature-to-button mappings
described in the list following Figure 3 are the defaults and may not correspond to your
configuration.