Configuring A Call Coverage Point - 3Com VCX Manual

Configuring a Call Coverage Point

call that gets forwarded to extension B. However, extension B is also busy.
Instead of sending the call to extension B's coverage point or call forwarding
destination, VCX returns the call to extension A's voice mail or Auto Attendant.
You can configure the Call Forward, Fall Back to Coverage feature through the VCX
User Interface only. This feature cannot be configured through the Telephone User
Interface.
To set up call forwarding, log in to the VCX User Interface, select the Calling Features
option, then access the Call Forwarding tabbed page. Enable the appropriate
forwarding conditions and click Save.
If you configure and enable any call forwarding option through the VCX User Interface,
the option becomes effective immediately.
Your administrator may prevent you from configuring Call Forward All, Call Forward
Ring No Answer, or Call Forward Busy to an external (outside the enterprise) number.
See your administrator for information.
A call coverage point determines how the VCX system treats an unanswered call. A call
is considered unanswered for the following reasons:
The call rings and is not answered before the call coverage ring timeout value is
reached. The default timeout value is 20 seconds.
Note that any enabled Call Forward settings take precedence over Call Coverage Point
settings. Furthermore, the Call Forward - Ring No Answer feature also has a ring
timeout value. The default timeout value for this feature is 15 seconds. The Ring No
Answer timeout value has priority over the call coverage timeout value. If the Ring No
Answer timeout value is greater than the call coverage timeout value, the call coverage
timer is ignored so the call can be forwarded to the Call Forward destination.
The call cannot be answered because the destination is busy or unreachable
(logged out or disconnected from the network).
The default call coverage point is voice mail. However, your administrator can specify a
different default for all subscribers by creating a Predefined rule, or you can set your
own call coverage point by creating a User rule. There are three possible call coverage
points:
Voice mail (the default)
The Call Forwarding Fall Back option can only be enabled when the call coverage is set
to the Send to Voice Mail option. The Call Forwarding Fall Back option must be disabled
if the Send to Number or No Coverage option is selected.
A telephone number (internal, external or auto attendant)