Viewing Hunt Group Membership And Status; Acd Groups - 3Com VCX Manual

Viewing Hunt Group Membership and Status

ACD Groups

Each time a call is put back in a hunt group queue, it is treated like a new call.
If you are a member of one or more hunt groups, the telephone message button
acts as a MWI for the hunt group voice mailbox even if you are not logged in to
the hunt group. Pressing the message button displays a menu which shows
number of new messages in each mailbox, including your personal mailbox. You
can use the arrow navigation keys to locate a voice mailbox. Press the message
button to access the selected mailbox.
You can use the Telephone User Interface to view the hunt groups you belong to and
your current login status for each group.
To view hunt group information enter the following feature code:
Feature + 972
The Display Panel on the telephone displays the hunt groups you belong to and your
current status.
Use the up and down scroll buttons to navigate through the hunt group list. The first line
displays the name and number of the hunt group. The second line displays your current
status.
Press soft button 1 below the Display Panel to change your current login status.
Press soft button 2 or 3 below the Display Panel to exit from the hunt group display.
When you change your login status, the Display Panel shows HuntGroup Login
Enabled. If you are logged into multiple phones using the same telephone number, this
message appears on all telephone displays. While this message appears in the Display
Panel, press soft button 1 to display the hunt group list (same effect as pressing
Feature + 972) to display the hunt group list.
You can also use the VCX User Interface to view the hunt groups you belong to and
your current login status for each group.
If a hunt group member has a remote phone, that remote telephone will not appear in
the VCX User Interface Hunt Group Membership list, but it does appear in the
administrator's Hunt Group Membership list.
Your administrator can establish formal and informal call centers so that incoming calls
can be directed to several telephones that have been associated into Automatic Call
Distribution Groups(ACD) groups.
A call center is a general term that refers to any system that accepts incoming calls to a
site, ensures that those calls are sent to the proper destination within the site, and
manages database records on call activity and distribution. The call center can be used,
for example, as a help desk, a reservations counter, an information hotline, or a
customer service center
Incoming calls that arrive at your company can go either to: