Transferring A Call; Announced (Screened) Transfer; Blind Transfer - 3Com 3102 User Manual

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HAPTER TANDARD

Transferring a Call

Announced
(Screened) Transfer

Blind Transfer

F
EATURES
When you answer an incoming telephone call, the Transfer feature allows
you to send that call from your telephone to any other internal line or, if
your call permissions allow, to an outside line. To view your permissions,
log in to NBX NetSet > User Information > Call Permissions. Your
administrator can change your call permissions.
Before you complete a transfer, you can announce to the recipient that
you are transferring a call. The recipient can then decide whether to take
the call. To announce a transfer:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call.
3 When the recipient answers, announce the call.
If the recipient wants to take the call, press Transfer again to
complete the transfer. Hang up the handset.
If the recipient does not want to take the call, retrieve it by pressing
the Access button on which the call originated.
Your administrator can disable Announced Transfers (by enabling the One
Button Transfer feature) for the entire NBX system. When that setting is
enabled, every time that you transfer a call, the call is transferred as soon
as you dial the extension and hang up — without waiting for you to
announce the call.
In a blind transfer, you transfer the call without notifying the recipient:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call.
3 As soon as you hear a full ring, press the Transfer button and hang up.
(If you press the Transfer button too soon after you dial the number, the
transfer may not occur.)