Hunt Group Types - 3Com VCX Manual

You can be a member of, and logged in to, multiple hunt groups, which may be of
different hunt group types.
As a hunt group member, you should also be aware of how hunt group calls work with
other VCX telephone features, such as call conferencing. See Hunt Group Interaction
With Other Features.

Hunt Group Types

The type of hunt group to which you belong determines how incoming calls are
allocated to group members. Your administrator can configure a linear hunt group, a
circular hunt group, and a calling group.
To illustrate the differences between hunt group types, assume the administrator has
configured four members for each type: A, B, C, and D. Note that a member must be
logged in to both the VCX system and the hunt group to receive a call.
For example, if A, B, C, and D are all available, an incoming call will always ring first at
member A's extension. If A does not answer, the call is routed to member B's extension,
and so on until the last member of the group is reached. If no member is available, the
call is routed to the call coverage point immediately. When the total timeout value
configured for the group is reached or the last hunt group member fails to answer
(whichever happens first), the call is routed to the call coverage point (see the
discussion of timeout values and call coverage points later in this section).
For example, if A, B, C, and D are all available and member B received that last call, the
next call will ring at member C's extension. If C does not answer, the call is routed to
member D's extension, and so on until the total timeout value for the group is reached
(see the discussion of timeout values later in this section).
For example, if A, B, C, and D are all available, an incoming call will ring simultaneously
at all four extensions until the total timeout value for the group is reached (see the
discussion of timeout values later in this section).
For each hunt group type, your administrator configures two timeout values:
Linear Hunt Group — An incoming call always rings at the first member
telephone of the group, then, if the call is not answered, at the telephone of the next
member in the group list.
Circular Hunt Group — An incoming call rings at the member telephone following
the member to whom the last call was routed. If the call is not answered, the call rings
at the telephone of the next member in the group list.
Calling Group — An incoming call simultaneously rings on all member phones
that are logged in, even if a member is on another call.
Device Timeout — Specifies how long the VCX call processor rings at one
extension before moving to the next extension if there is no answer.
Total Timeout — Specifies how long the VCX call processor attempts to make a
connection within the hunt group before directing the call to the hunt group's default
call coverage point. The administrator can configure the call coverage point to be:
A voice mailbox
Another hunt group
An individual extension
An Auto Attendant number