Viewing Acd Group Membership And Status; Emergency Telephone Number Dialing Service - 3Com VCX Manual

Viewing ACD Group Membership and Status

Emergency Telephone Number Dialing Service

Internal and external callers that are forwarded to voice mail can leave a message
and navigate through the voice mail options.
If an ACD group call is routed to a voice mailbox or Auto Attendant call coverage
point but the routing fails (for example, because no ports are available), the call is
required for the ACD group.
You can use the Telephone User Interface to view the ACD groups you belong to and
your current login status for each group.
To view ACD group information enters the following feature code:
Feature + 973
The Display Panel on the telephone displays the ACD groups you belong to and your
current status.
Use the up and down scroll buttons to navigate through the ACD group list. The first line
displays the name and number of the ACD group. The second line displays your current
status.
Press soft button 1 below the Display Panel to change your current login status.
Press soft button 2 or 3 below the Display Panel to exit from the ACD group display
When you change your login status, the Display Panel shows ACD Group Login
Enabled. If you are logged into multiple phones using the same telephone number, this
message appears on all telephone displays. While this message appears in the Display
Panel, press soft button 1 to display the ACD group list (same effect as pressing
Feature + 973) to display the ACD group list.
You can also use the VCX User Interface to view the ACD groups you belong to and
your current login status for each group.
If an ACD group member has a remote phone, that remote telephone will not appear
in the VCX User Interface ACD Group Membership list, but it does appear in the
administrator's ACD Group Membership list.
VCX phones provide the capability to dial an emergency telephone number even when
the telephone is not logged in to a VCX system. The telephone must be properly
configured, connected to an operational VCX system, and the region must support this
service. If the VCX system is not operational, an emergency call can be routed
(optionally) directly through a PSTN media gateway. Contact your system administrator
to determine the appropriate emergency number for your region.