Cleaning Your Telephone; Troubleshooting Problems - 3Com VCX Manual

Cleaning Your Telephone

Always unplug your telephone from the power source and from the network before you
clean it. Use a soft cloth dampened with mild detergent.

Troubleshooting Problems

Table 8 lists possible problems that you may encounter and the most likely solutions.
Where possible, each solution refers to the section in this guide where you can find
detailed information.
Table 8 Possible Problems
Failure to unplug the telephone before you clean it could result in electrical shock.
Possible Problem
My telephone has no dial
tone and the display panel
is blank.
My telephone has "locked
up."
Callers cannot
messages on my voice
mail.
When I dial 9 or 8 to
access an outside line, the
display panel shows "All
Ports Busy."
After I call another user in
my organization, I hear a
tone but no ringing.
On my VCX Business
Telephone, all incoming
internal calls come over my
speaker phone.
My telephone is
forwarding my incoming
calls to my voice mailbox.
Suggested Solutions
Verify that the power cord is fully inserted in the correct
connector on the underside of the telephone. Use the
strain relief tab to prevent the cord from becoming
unplugged.
Verify that the Ethernet cables are connected and that
each cable is in the proper connection.
Remove and add power to the telephone by unplugging
the power cord at the electric outlet and plugging it back
in.
If the telephone is powered through a powered Ethernet
cable, make sure that power is applied to the cable at
its source.
Your telephone has lost the connection to the system.
Remove the Ethernet cord from the jack, and then
re-insert it into the jack.
Wait a few seconds. If the telephone display panel still
appears to be locked, disconnect the electrical power
for your telephone, and then plug it back in.
leave Your mailbox may be full. Log in to your voice mailbox
and delete some messages.
No outside lines are available. Try again in a few
minutes.
The other user may have the Hands Free feature
enabled. Begin speaking after you hear the tone. For
details, see Using the Hands Free Feature.
You have the Hands Free feature enabled. For details,
see Using the Hands Free Feature.
not Verify that you have activated the Forward to Voice
Mail feature. For details, see Forwarding Calls to Voice
Mail.