Cisco SPA 501G Administration Manual page 63

Customizing Cisco SPA and Wireless IP Phones
Configuring Phone Features
NOTE
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide
softkeyname
where is the name of the key and
displayed on the phone screen. Positions are numbered, with position one
displayed on the lower left of the screen, followed by positions two through four.
Additional positions are accessed by pressing the right arrow key on the phone. If
no position is given for a softkey, the key will "float" and appears in the first
available empty position on the screen.
On the Cisco SPA 525G, in the Off Hook State, the More softkey is fixed in position
4 and cannot be changed.
The table below lists each softkey and the phone state under which the softkey
displays. You can have a maximum of 16 softkeys for each call state field.
Keyword Key Label
acd_login Login
acd_logout Logout
alpha Alpha
answer Answer
avail Avail
barge Barge
bxfer BlindXfer/
bxfer
cancel Cancel
position
Definition
Logs user in to Automatic Call
Distribution (ACD).
Logs user out of ACD.
Enter alphabetic characters in a
data entry field.
Answers an incoming call.
Denotes that a user who is logged
in to an ACD server has set his
status as available.
Allows another user to interrupt a
shared call.
Performs a blind call transfer
(transfers a call without speaking
to the party to whom the call is
transferred). Requires that Blind
Xfer Serv is enabled.
Cancels a call (for example, when
conferencing a call and the
second party is not answering).
3
is where the key is
Available Phone
States
Idle
Idle
Off-Hook, Dialing
Input
Ringing
Idle
Shared-Active,
Shared-Held
Connected,
Connected
Dialing Input
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