Simple Directory Service; Dial Name Directory Service - Inter-Tel 3000 Administration Manual

Simple Directory Service

This is a service where a greeting is recorded on site listing names and their extension numbers. When the
directory message is recorded you can access it by dialling # when listening to the Auto Attendant greeting.
If you dial # and there is no directory message recorded, the call is presented to the group or extension
programmed for the line in the Incoming Ringing programming. See page 37.
Recording the directory message automatically activates the service. You must record a new Auto
Attendant greeting to prompt users to dial # for the directory once you have recorded the directory message.
To record a directory message
From the Programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
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Enter the System Programming Password and select "System".
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Press the Scroll Down key ( ) until "Change Greetings" is displayed.
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Select "Directory Message".
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Select Record Greeting
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Record the message after the tone and then press "Confirm".
Note: This directory message applies to the Simple Directory Service only.

Dial Name Directory Service

When the "Dial Name Directory" service is programmed in the switch it is accessed by dialing # when
listening to the auto-attendant greeting,
The Directory greeting is returned. "Using the keys on your telephone please spell the last name of the
person and then press pound. For the letter Q press seven for the letter Z press nine. To exit the directory
press star".
Note: This message cannot be changed. The directory greeting that can be programmed applies to the
Simple Directory Service only.
The "Quick spell" method of entering names is used.
If the user does nothing, no digits are detected, the message is replayed after a 5 second delay. If no digits
are entered after a further 5 seconds the call is presented to the destination set in the Incoming Ringing
programming for the CO line. See Page 37.
If is dialed the Auto attendant message is played.
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When the user enters the name followed by # the extension name is played followed by the following
message:
"If this is correct press pound. For the previous name in the directory press 1, to hear the next directory
name press 2, to spell a new name press 3, to exit the directory press star".
If no name is programmed the following message is played:
"Extension XX (three six as an example). If this is correct press pound. For the previous name in the
directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit the directory
press star".
If there are no names programmed in the Directory the call is presented to the destination set in the
"Incoming Ringing" programming for the CO line.
If the user does nothing for 5 seconds the call is presented to the destination set in the "Incoming Ringing"
programming for the CO line.
When digits are dialed and # is not entered within 5 seconds the following message is played:
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Inter-Tel 3000
Administrator's Manual