Pbx Mode; Line Appearances On Digital Telephone Set Keys; Making External Calls When In Pbx Mode; Incoming Calls In Pbx Mode - Inter-Tel 3000 Administration Manual

Inter-Tel 3000
Administrator's Manual
Note: An extension in forced mode cannot make a second call to set up an External Consultation, Transfer
or Conference. If they wish to make a second call while on a call, they must place the first call on System
hold and then place the second call after they enter an account code for the second call.

PBX MODE

The Inter-Tel 3000 can be set, through System Programming, to operate in either PBX or Key System
mode. The switch works in Key System mode by default.
When PBX mode is selected, a number of changes are made to the operation of the system.

Line Appearances on Digital Telephone Set Keys

Line keys programmed on the phone are not associated with particular lines. When a line key is selected on
a phone, the line light is lit only on the phone selecting the line.

Making External Calls when in PBX Mode

External calls can be made:
•
By dialing the line access digit 9 or code (760-769) or by selecting a speed-dial or redial number: If the
digital telephone set is programmed with a line key or keys, the light on the first available line key is
lit.
•
By selecting an available line key: If a free line is available, an external dial tone is returned and the
light associated with the line key is lit. If no line is available, a busy tone is returned and the line key
light is not lit. Instead, the display indicates that no line is available.

Incoming Calls in PBX Mode

Incoming calls can be programmed to ring Groups, Extensions, Auto Attendant, Courtesy Service or
Phantom Mailboxes or the system voice mailbox.
This programming is the same for both PBX and Key System Modes of Operation.
When a call is presented to a digital telephone set, the phone is called and the light on the first available line
key on the digital telephone set flashes at the ringing rate.
It the call is presented to an individual phone, the key associated with the first available line key on the
phone flashes at the ringing rate. No line key on any other digital telephone set is lit.
If the call is presented to multiple digital telephone sets in a Ring group, the line key light is lit on all the
digital telephone sets in the group with an available line key. No other line key on any other digital
telephone set is lit.
If the call is presented to a digital telephone set with no available line key, the call rings the phone without
lighting any line key.

Call Answered

When a call is answered, the light associated with the line key on the answering phone is lit steadily. The
light associated with the call on all other digital telephone sets, if the call was presented to a group, is
extinguished. An answered call lights up on the digital telephone set that answered the call.

Calls Put on Hold

If a digital telephone set puts a call on hold, the light associated with the line on the digital telephone set
flashes at the Hold Rate. No other line key on any other digital telephone set is lit.
The option to "Return to Call" is given on the digital telephone set menu. The phone returns to idle.
To put a call on hold from a standard analog phone, press the Hookflash key on the phone and go back
on hook. To retrieve the call on hold, lift the handset and dial the code 719.

DO-NOT-DISTURB

If your extension is set to "Do-Not-Disturb", anyone trying to call you will receive a busy (engaged) tone.
If the person trying to contact you has a digital telephone set, "Do-Not-Disturb Enabled" will appear on its
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