Appendix G Product Service - HIKVISION DS-8004HCI-S User Manual

Appendix G Product Service

Thank you for choosing our products.
Products that are found to be defective within the first 12 months will be repaired free of charge to
the original purchaser.
Products that are found to be defective within the first 30 days are eligible for a free of charge
exchange service.
Software upgrades are provided.
Liability Exclusions:
Any product malfunction, abnormalities in operation or damage caused by following reasons are
not within the free service scope of our company. A repair charge will be applied to the following:
•
Equipment damage caused by improper operation.
•
Improper environment and conditions in/on which the equipment operates, e.g., improper
power, environment temperature, humidity and lightening strike etc. that cause equipment
damage.
•
Uncontrollable damage, e.g., earthquake and fire etc. that causes equipment damage.
•
Equipment damage caused by the maintenance of personnel that are not authorized by our
company.
•
Product sold more than 12 months ago.
In order to provide various services to you, please fill out and return the registration information
on the next page. Send the information to us by fax or mail.
Address:
Fax:
159