Appendix F Troubleshooting - HIKVISION DS-8004HCI-S User Manual

Appendix F Troubleshooting

After plugging in power, turning on the power switch,
"POWER" light in front Panel does not turn on, and fan
does not work.
After plugging in power, turning on the power switch,
"POWER" light in front panel turn to green while fan does
not work.
After plugging in power, turning on switch, "POWER"
light turn to green, the indicator lights in the panel turn on
at the same time, but fan does not work.
DVR continuously reboots after start up, and makes an
audible tone every 10 seconds.
There are no images on the monitor connected with VOUT
after DVR is started.
Can't find the hard disk in reboot process.
No response in HyperTerminal interface.
DVR can't control PTZ through RS-485 port.
Client software can't view DVR live image.
Failure
157
Possible reasons
1) Power cable is broken.
2) Power supply is broken.
1) Front panel cable is broken.
2) Fan is broken.
The ATX plug in main board is
not securely connected.
1) Upgrade the wrong firmware
2) Compression board failure.
3) Main board failure.
1) Defective cable.
2) Live board of DVR is
defective.
3) Main board of DVR is
defective.
1) Hard disk cable is defective.
2) Hard disk power cable not
securely connected.
3) Defective Hard disk.
1) Baud rate is incorrect.
2) RS-232 cable is defective.
3) Defective PC Serial Port.
4) Defective DVR Serial Port.
1) RS-485 cable is defective.
2) PTZ parameters setup error.
3) RS-485 port of DVR is
defective.
1) Network is error.
2) Connected to wrong DVR
(wrong IP, port number,
username or password, etc).
3) Old player SDK (playm4.dll)