Appendix H Product Service - HIKVISION DS-7004HI-S User Manual

Appendix H Product Service

Thank you for choosing our products.
All of our products users can enjoy a conditional free repair guarantee service for hardware
within 12 months starting from purchase date, and a free exchange service within one month
(valid for the damage caused by non personal acts). Permanent upgrading service is provided for
the software.
Liability Exclusions:
Any product malfunction, abnormalities in operation or damage caused by following reasons
are not within the free service scope of our company. Please select payable service.
(1) Equipment damage caused by improper operation
(2) Improper environment and conditions in/on which the equipment operates, e.g., improper
power, environment temperature, humidity and lightening strike etc. that cause equipment
damage.
(3) Force damage, e.g., earthquake and fire etc. that cause equipment damage.
(4) Equipment damage caused by the maintenance of personnel unauthorized by our
company.
(5) Product sold 12 months ago.
In order to provide various services to you, please fulfill relevant registration procedure
provided by us after you purchase the product. Cut off User's Information Card and fax or post it
to us after the card is filled in.
Address:
Post Code:
Fax:
User Manual of DS-7000HI-S Series Net DVR
Page 119