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Table 6. Firmware Error Codes. (continued)
Error
Description
Code
4B201000 Check-stop
4B201020 TEA Error
4BA00000 The system support
controller detects the
Service Processor, but
cannot establish
communication. The
system halts.
4BA00001 The system support
controller cannot
detect the service
processor.
4BA00800 Unknown error.
4BA00826 Service processor
cannot call home.
4BA00827 Flash update floppy
diskette failure.
4BA00828 Flash update (crc)
checksum failure.
4BA00829 Bad system firmware.
4BA00830 Boot failure.
4BA00831 Bad service processor
image.
Action/ Possible Failing FRU
1. Display the SP error logs. Replace FRUs for those that have a recent
timestamp. See "Appendix A. Service Processor Operation Connection" on
page 209.
2. Remove CPU card in the C2 slot (farthest from the memory cards). See if
the problem is resolved. If problem is resolved replace the failing CPU card.
If not, continue.
3. Exchange the CPU in the C1 slot (closest to the memory cards) with the
CPU card removed in the prior step and see if the problem is resolved. If the
problem is resolved replace the failing CPU card
4. Go to "MAP 4540: Cluster Minimum Configuration" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1. (See notes on 72.)
Note: Go to "MAP 4700: Cluster Bay FRU Replacement" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
Refer to "MAP 4540: Cluster Minimum Configuration" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
1. Replace the Service Processor Card (E10/E20 only).
2. Replace I/O Planar (E10/E20 and F10/F20). The F10/F20 I/O planar includes
the service processor.
Note: Go to "MAP 4700: Cluster Bay FRU Replacement" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
1. Replace the Service Processor Card (E10/E20 only).
2. Replace I/O Planar (E10/E20 and F10/F20). The F10/F20 I/O planar includes
the service processor.
Note: Go to "MAP 4700: Cluster Bay FRU Replacement" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
Ensure that the latest level of firmware software is installed. If the problem
persists, call the next level of support.
Note: Use the service terminal LIC internal code maintenance menu, firmware
LIC menu, system planar/service processor menu option.
Replace the I/O planar.
Note: Go to "MAP 4700: Cluster Bay FRU Replacement" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
Try another diskette, or replace the diskette drive.
Note: Go to "MAP 4700: Cluster Bay FRU Replacement" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
Reload the system firmware and service processor firmware.
Note: Use the service terminal LIC internal code maintenance menu, firmware
LIC menu, system planar/service processor menu option.
Replace the I/O planar.
Note: Go to "MAP 4700: Cluster Bay FRU Replacement" in chapter 3 of the
Enterprise Storage Server Service Guide, Volume 1.
Note: Go to "MAP 4020: SCSI Hard Drive Build" in chapter 3 of the Enterprise
Storage Server Service Guide, Volume 1.
Reload the service processor firmware.
Note: Use the service terminal LIC internal code maintenance menu, firmware
LIC menu, system planar/service processor menu option.
Error Messages, Diagnostic Codes, and Service Reports, CHAPTER 9
Codes
97
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