Cisco SPA504G Instructions

Cisco IP Phone – SPA504G

How to Transfer a call:

When active call is on the line press the 'xfer' button on screen. Dial the number you
wish to transfer the call to – ie 4 digit extension or external number and press 'dial'.
You can either press 'xfer' again to transfer the call through to the B party without
speaking to them or you can speak to the B party first and introduce the call and then
press 'xfer'
Eg call comes into Reception > Answer Call then press 'xfer'> dial extension 2222 and
press 'xfer'.

How to place a caller on hold:

Press the hand button on the phone. User will be placed on hold. To resume the call
press the flashing red line up the top right hand of the phone.

Redial last number:

Press the redial softkey followed by dial.

Forward calls to another number:

Press the 'cfwd' button, enter the extension or external number you want to forward
calls to and press dial. The LCD will now display Calls Forwarded.
To cancel the call forward press the 'cfwd' button again.

Send all calls to Voicemail without ringing:

The phones have a Do Not Disturb feature (dnd). Press the 'dnd' button to send all
calls immediately to voicemail - useful if you are going on leave and want callers to
hear your voicemail immediately rather than ringing for 20-30 seconds.

Accessing Voicemail:

Press the Message button on the phone. You will then need to enter your PIN number.
The default is 0000 – this must be changed when you first login to Voicemail.
Voicemail can also be setup to send as a WAV file to your email account.