IBM System x3650 M4 Type 7915 Problem Determination And Service Manual page 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Diagnostic
code Message
I.11002 [I.11002] A processor
mismatch has been
detected between one
or more processors in
the system.
W.11004 [W.11004] A processor
within the system has
failed the BIST.
S.1100C [S.1100C] An
uncorrectable error has
been detected on
processor %.
Description Action
One or More
1. Make sure that the microprocessor is on the
Mismatched
Processors Detected.
2. Check the IBM support website for a firmware
3. (Trained technician only) Remove and
Processor Self Test
1. Check the IBM support website for an
Failure Detected.
2. (Trained technician only) If there are more
3. (Trained technician only) Replace the system
Uncorrectable
1. Check the IBM support website for an
microprocessor error
detected.
2. Restart the server.
3. Contact your IBM service representative for
(% = microprocessor number)
ServerProven website at
http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us/.
update and update the server firmware to the
latest level (see "Updating the firmware" on
page 297).
replace the affected microprocessor (error
LED is lit) with a supported type (see
"Installing a microprocessor and heat sink" on
page 282).
applicable retain tip or firmware update that
applies to this error.
than one microprocessor installed, swap the
microprocessors. If the problem follows the
affected microprocessor or there is only one
microprocessor installed, replace the affected
microprocessor (see "Removing a
microprocessor and heat sink" on page 279
and "Installing a microprocessor and heat
sink" on page 282).
board (see "Removing the system board" on
page 290 and "Installing the system board"
on page 292).
applicable retain tip or firmware update that
applies to this error.
support.
Chapter 3. Diagnostics
29