IBM System x3650 M4 Type 7915 Problem Determination And Service Manual page 168

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component
166-820-xxx IMM
166-821-xxx IMM
150
IBM System x3650 M4 Type 7915: Problem Determination and Service Guide
Test State Description Action
IMM I2C Test Aborted IMM I2C
test
aborted: a
command
response
could not
be
provided;
the device
is in
firmware
update
mode.
IMM I2C Test Aborted IMM I2C
test
aborted: a
command
response
could not
be
provided;
IMM
initialization
is in
progress.
1. Turn off the system and disconnect it from the power
source. You must disconnect the system from ac power
to reset the IMM.
2. After 45 seconds, reconnect the system to the power
source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code and IMM firmware are at
the latest level.
5. Make sure that the IMM firmware is at the latest level.
The installed firmware level is shown in the DSA event
log in the Firmware/VPD section for this component. For
more information, see "Updating the firmware" on page
297.
6. Run the test again.
7. If the failure remains, go to the IBM website for more
troubleshooting information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-CALL.
1. Turn off the system and disconnect it from the power
source. You must disconnect the system from ac power
to reset the IMM.
2. After 45 seconds, reconnect the system to the power
source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For
the latest level of DSA code, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest level.
The installed firmware level is shown in the DSA event
log in the Firmware/VPD section for this component. For
more information, see "Updating the firmware" on page
297.
6. Run the test again.
7. If the failure remains, go to the IBM website for more
troubleshooting information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-CALL.