IBM System x3650 M4 Type 7915 Problem Determination And Service Manual page 185

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component
215-903-xxx Optical Drive
215-904-xxx Optical Drive
Test State Description Action
Aborted Could not
v Verify
access the
Media
drive.
Installed
v Read/
Write Test
v Self-Test
Messages
and actions
apply to all
three tests.
Failed A read
v Verify
error
Media
occurred.
Installed
v Read/
Write Test
v Self-Test
Messages
and actions
apply to all
three tests.
1. Insert a CD/DVD into the DVD drive or try a new
media, and wait for 15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or
broken connections or damage to the cable. Replace
the cable if it is damaged.
4. Run the test again.
5. Make sure that the DSA code is at the latest level. For
the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
6. Run the test again.
7. For additional troubleshooting information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM website for more
troubleshooting information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-CALL.
1. Insert a CD/DVD into the DVD drive or try a new media,
and wait for 15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
connections or damage to the cable. Replace the cable
if it is damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM website for more
troubleshooting information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-CALL.
167
Chapter 3. Diagnostics