General Problems; Hard Disk Drive Problems - IBM System x3650 M4 Type 7915 Problem Determination And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
The DVD drive tray is not
working.

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
A hard disk drive has failed, and
the associated yellow hard disk
drive status LED is lit.
104
IBM System x3650 M4 Type 7915: Problem Determination and Service Guide
Action
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
1. See "Nx boot failure" on page 174 for more information.
2. See "Recovering the server firmware" on page 171 for more information.
Action
Replace the failed hard disk drive (see "Removing a hot-swap hard disk drive" on
page 236 and "Installing a hot-swap hard disk drive" on page 237).