IBM System x3650 Type 7979 Problem Determination And Service Manual
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IBM System x3650 Type 7979 Problem Determination And Service Manual

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IBM System x3650 Type 7979 and 1914
Problem Determination and Service Guide

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  • Page 1 IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...
  • Page 3 IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 165. Seventh Edition (November 2006) © Copyright International Business Machines Corporation 2006. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Power-supply LEDs ..... . . 53 Diagnostic programs, messages, and error codes ... . 54 © Copyright IBM Corp. 2006...
  • Page 6 ....77 Calling IBM for service ..... . 78 Chapter 3.
  • Page 7 Removing the operator information panel assembly ..124 Installing the operator information panel assembly ..125 Removing the power backplane ....126 Installing the power backplane .
  • Page 8 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 Statement 4:...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements In This Document

    This printed document contains instructions for installing the server in a rack. v Safety Information This document is in PDF on the IBM System x Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.

  • Page 21: Features And Specifications

    v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage could occur. v Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.
  • Page 22 SAS Controller, 256 MB with Hot-swap fans: battery backup, that supports v Standard: Five RAID levels 0, 1, 1E, 5, 6, and 10 v Maximum: Ten - provide redundant cooling IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 23: Server Controls, Leds, And Connectors

    Server controls, LEDs, and connectors This section describes the controls, light-emitting diodes (LEDs), and connectors. Front view The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the 3.5-inch model server. Operator information panel USB 5 connector Hard disk drive activity LED (green) USB 6 connector Hard disk drive status LED (amber)
  • Page 24 CD/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD drive is in use. Rack release latches: Press these latches to release the server from the rack. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 25: Rear View

    Rear view The following illustration shows the connectors and LEDs on the rear of the server. Ethernet ystems management AC power LED activity LEDs Ethernet connector Ethernet DC power LED link LEDs Power-cord Power-supply connector filler panel Power Serial USB 1 Ethernet 1 USB 3 supply 1...

  • Page 26: Internal Connectors, Leds, And Jumpers

    Internal connectors, LEDs, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 27: System-Board Option Connectors

    System-board option connectors The following illustration shows the connectors on the system board for user-installable options. Remote Supervisor Adapter II PCI Express slot 4 connector SlimLine connector PCI riser card connector PCI Express slot 3 connector ServeRAID SAS connector DIMM 12 connector DIMM 11 connector DIMM 10 connector Battery...

  • Page 28: Pci Riser-Card Option Connectors

    PCI adapter connectors Power-backplane-board connectors The following illustration shows the internal connectors on the power-backplane board. System-board Fan 10 connector connector Hard disk drive power connector Fan 7 connector IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 29: System-Board Internal Cable Connectors

    System-board internal cable connectors The following illustration shows the internal connectors on the system board. IPMB connector SATA tape drive signal (J102) Hard disk drive backplane signal (J92) Power backplane (J72) Tape drive power (J100) Operator panel (J50) Front USB (J80) CD/DVD power (J12) Front video (J51) CD/DVD signal (J37)

  • Page 30: System-Board External Connectors

    The following illustration shows the external input/output connectors on the system board. Video USB 1 USB 2 Serial Ethernet 2 / USB 3 Systems-management Ethernet Ethernet 1 / USB 4 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 31: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. Any switches or jumpers on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 65 for information about the boot block recovery jumper.
  • Page 32 Changing the position of this switch does not affect the administrator password check if an administrator password is set. See the User’s Guide on the IBM System x Documentation CD for additional information about the power-on password. Force BMC update. When this switch is toggled to On, it causes an update of BMC firmware from the diskette drive.

  • Page 33: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Riser-card-missing error LED 3 v battery error LED Remote Supervisor Adapter II SlimLine RAID error LED error LED PCI slot 3 error LED DIMM 1 error LED PCI slot 4 DIMM 2 error LED error LED...

  • Page 34: Riser-Card Assembly Leds

    Riser-card assembly LEDs The following illustration shows the light-emitting diodes (LEDs) on the riser-card assembly. PCI Slot 2 error LED PCI Slot 1 error LED IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 35: Chapter 2. Diagnostics

    POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions” on page 18. If no beep code sounds, see “No-beep symptoms” on page 24. © Copyright IBM Corp. 2006...
  • Page 36 1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the system board. 1-2-2 DMA initialization failed. (Trained service technician only) Replace the system board. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 (Trained service technician only) System board 3-2-1 Serial port failed. (Trained service technician only) Replace the system board. 3-2-2 Parallel port failed. (Trained service technician only) Replace the system board. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 40 Possible memory prloblem. 1. Reseat the DIMMs. 2. Replace the following components, one at a time, in the order shown: a. DIMMs b. (Trained service technician only) System board IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 41 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 42 3. Replace the following components, one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Operator information panel b. (Trained service technician only) System board IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Error Logs

    The numerical assignments vary depending on the configuration. You can check the assignments by running the Configuration/Setup Utility program (see the User’s Guide for more information). IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 45: Clearing The Error Logs

    Viewing error logs from the Configuration/Setup Utility program For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To view the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.

  • Page 46: Post Error Codes

    1. Reseat the battery. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Battery b. (Trained service technician only) System board IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 (Trained service technician only) System board 1600 Service processor not functioning. 1. Reseat the optional Remote Supervisor Adapter II SlimLine. 2. Replace the optional Remote Supervisor Adapter II SlimLine. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 49 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 50 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Pointing device b. (Trained service technician only) System board IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 51 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 52: Checkout Procedure

    For information about power-supply problems, see “Solving power problems” on page 74. v For intermittent problems, check the error log; see “Error logs” on page 26 and “Diagnostic programs, messages, and error codes” on page 54. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 53: Performing The Checkout Procedure

    Check the power supply LEDs, see “Power-supply LEDs” on page 53. b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Make sure the server is cabled correctly. e. Check all cables and power cords.

  • Page 54: Troubleshooting Tables

    2. Run the CD-RW/DVD drive diagnostic programs. 3. Check the connector and signal cable for bent pins or damage. 4. Replace any damaged parts. 5. Reseat the CD-RW/DVD drive. 6. Replace the CD-RW/DVD drive. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 55: General Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 56: Intermittent Problems

    “Software problems” on page 48. 3. If neither condition applies, check the system event/error log or BMC system event log (see “Error logs” on page 26). IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 57: Usb Keyboard, Mouse, Or Pointing-Device Problems

    POST error message 301 from being displayed during startup. 2. Check the IBM Server Proven WEB sight for keyboard compatiblity. See, http://www.ibm.com/servers/eserver/serverproven/compat/us/. 3. Make sure that: v The keyboard cable is securely connected.

  • Page 58: Memory Problems

    2. Replace the lowest-numbered DIMM pair of those that are identified; then, restart the server. Repeat as necessary. 3. (Trained service technician only) Replace the system board. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 59: Microprocessor Problems

    5. (Trained service technician only) Replace the microprocessors. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 60 2. Run video diagnostics (see “Running the diagnostic programs” on page 55). v If the server passes the video diagnostics, the video is good; see “Solving undetermined problems” on page 76 for information about solving undetermined problems. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 61 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor cable b.

  • Page 62: Optional-Device Problems

    4. Follow the instructions for device maintenance, such as keeping the heads clean, and troubleshooting in the documentation that comes with the device. 5. Replace the failing device. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 63: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 64 3. Reinstall the adapters, one at a time, restarting the server each time. If the power channel D LED is lit, the adapter that you just reinstalled is defective. Replace the defective adapter. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 65: Serial Port Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 66: Serverguide Problems

    2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 67: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 68 3. Remove the server cover and look inside the server for lit LEDs. A lit LED on or beside a component identifies the component that is causing the error. The following illustration shows the LEDs on the system board. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 69: Remind Button

    Riser-card-missing error LED 3 v battery error LED Remote Supervisor Adapter II SlimLine RAID error LED error LED PCI slot 3 error LED DIMM 1 error LED PCI slot 4 DIMM 2 error LED error LED DIMM 3 error LED Microprocessor 1 DIMM 4 error LED error LED...

  • Page 70: Light Path Diagnostics Leds

    Replace the failing DIMM, which is indicated by the lit LED on has occurred. the system board. A machine check error has occurred. Check the system error log for information about the error. S ERR Reserved. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 71: Power-Supply Leds

    Problem Action The service processor has failed. Remove ac power from the server; then, reconnect the server to ac power and restart the server. Update the firmware on the BMC. If a Remote Supervisor Adapter II SlimLine is installed, update the firmware;...

  • Page 72: Diagnostic Programs, Messages, And Error Codes

    “Diagnostic error codes” on page 56. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 73: Running The Diagnostic Programs

    Running the diagnostic programs To run the diagnostic programs, complete the following steps: 1. If the server is running, turn off the server and all attached devices. 2. Turn on all attached devices; then, turn on the server. 3. When the prompt F2 for Diagnostics appears, press F2. If you have set both a power-on password and an administrator password, you must type the administrator password to run the diagnostic programs.

  • Page 74: Diagnostic Text Messages

    The Esc key was pressed to end the test. Do not replace a CRU or FRU. This is a warning error, but it does not indicate a hardware failure; do not IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 75 replace a CRU or FRU. Take the action that is indicated in the Action column but do not replace a CRU or a FRU. See the description of Warning in “Diagnostic text messages” on page 56 for more information. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 76 Replace the battery module on the ServeRAID SAS controller. 035-231-001 Abnormal Battery Temperature. Replace the battery module on the ServeRAID SAS controller. 035-231-001 Battery Status Unknown. Replace the battery module on the ServeRAID SAS controller. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 77 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 78 30 seconds, reconnect the restart error. power cords and cables, and run the test again. 2. Reseat the Remote Supervisor Adapter II SlimLine. 3. Replace the Remote Supervisor Adapter II SlimLine. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 79 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 80 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive backplane b. (Trained service technician only) System board IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 82 Operator information panel assembly 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. CD-RW/DVD drive b. CD/DVD media backplane IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 83: Recovering The Bios Code

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 84 1. Turn off the server, and disconnect all power cords and external cables. 2. Remove the server cover. See “Removing the cover” on page 90 for more information. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 85 3. Locate the boot block recovery jumper block (J42) on the system board. Boot block recovery jumper (J42) Switch block (SW2) 4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the BIOS recovery mode. 5.

  • Page 86: System Event/Error Log Messages

    - - - - - - - - - - - - - - - - - - - - - The following table describes the possible system event/error log messages and suggested actions to correct the detected problems. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 88 4. If the error continues, (trained service technician only) replace the system board. +2.5v critical over voltage fault Information only +2.5v critical under voltage fault Information only +1.8v critical over voltage fault Information only IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 90 Power supply n b. Power backplane 3. Replace the components listed in step 2, one at a time, in the order shown, restarting the server each time. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 92: Solving Power Problems

    Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 93: Solving Ethernet Controller Problems

    1. Turn off the server and disconnect all ac power cords. 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if a loose screw is causing a short circuit on a circuit board. 3.

  • Page 94: Solving Undetermined Problems

    Memory modules. The minimum configuration requirement is 1 GB (two 512 MB DIMM, in DIMM slots 1 and 4). v Service processor (Remote Supervisor Adapter II SlimLine). IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 95: Problem Determination Tips

    The following minimum configuration is required for the server to start: v One microprocessor v Two 512 MB DIMMs v One power supply v Power backplane v Power cord v ServeRAID SAS controller 4. Turn on the server. If the problem remains, suspect the following components in the following order: a.

  • Page 96: Calling Ibm For Service

    Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 97: Chapter 3. Parts Listing, Type 7979 And 1914 Server

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 98: View 1

    4Ax, 5Ax, 6Ax, 7Ax, GSx, HSx) Hard disk drive, 2.5-inch, HS (varies) varies Filler panel, 2.5-inch hard disk drive bay (models 2Ax, 26K8680 3Ax, 4Ax, 5Ax, 6Ax, 7Ax, GSx, HSx) IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 99 Table 5. View 1 parts listing, Type (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Center bracket, 3.5-inch drive cage (models 21x, 31x, 41Y8733 41x, 51x, 61x, 71x, A1x, C1x, G5x, H5x) Hard disk drive, 3.5-inch, HS varies Filler panel, 3.5-inch hard disk drive bay (models 21x,...

  • Page 100: View 2

    FRU part Index Description (Tier 1) (Tier 2) number PCI Express riser card assembly 39Y6788 PCI-X riser card assembly 43W5861 Full-length adapter varies DIMMs air baffle part of 41Y8727 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 101 Table 6. View 2 parts listing, Type (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Memory, 512 MB PC2-5300 (all except C1x) 39M5781 Memory, 1 GB PC2-5300 (model C1x) 39M5784 Memory, 2 GB PC2-5300 (option) 39M5790 Memory, 4 GB PC2-5300 (option) 39M5796...

  • Page 102: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 103 IBM power cord part number Used in these countries and regions 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
  • Page 104 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 105: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 106: System Reliability Guidelines

    To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 107: Handling Static-Sensitive Devices

    The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server;...

  • Page 108: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 109: Installing The Cover

    Installing the cover To install the cover, complete the following steps. Cover-release latch 1. Make sure that all internal cables are correctly routed. 2. Place the cover-release latch in the open (up) position. 3. Insert the bottom tabs of the top cover into the matching slots in the server chassis.

  • Page 110: Installing The Microprocessor Air Baffle

    Removing the DIMM air baffle When you work with some optional devices, you must first remove the DIMM air baffle to access certain components or connectors on the system board. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 111: Removing The Fan-Bracket Assembly

    To remove the DIMM air baffle, complete the following steps. Riser card assembly Finger hole DIMM air baffle Release ring 1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables;...
  • Page 112 5. Grasp the levers and lift the fan-bracket assembly out of the server. 6. If you are instructed to return the fan-bracket assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 113: Installing The Fan-Bracket Assembly

    Installing the fan-bracket assembly To install the fan-bracket assembly, complete the following steps. Fan-bracket release latches Lever Fan bracket Lever 1. Align the guides on the left and right sides of the assembly with the slots in the sides of the chassis. 2.

  • Page 114: Installing The Dimm Air Baffle

    PCI-X 64-bit 133 MHz connectors that support single-width IXA adapters. See the ® ServerProven list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of riser-card assemblies that you can use with the server. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 115 To remove the riser-card assembly, complete the following steps. Access holes Release tabs 1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

  • Page 116: Installing The Riser-Card Assembly

    Supervisor Adapter II SlimLine, go to “Removing a Remote Supervisor Adapter II SlimLine” on page 101. To remove the ServeRAID SAS controller, go to “Removing the ServeRAID SAS controller” on page 102. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 117: Installing An Adapter

    To remove an adapter from a PCI slot, complete the following steps. Expansion Adapter slot covers Riser-card assembly Expansion slot 1 Expansion slot 2 Expansion slot cover Adapter Low-profile PCI Express adapter 1. Read the safety information that begins on page vii and “Installation guidelines” on page 87.
  • Page 118 1. Install the adapter in the expansion slot. The following illustration shows how to install an adapter in a PCI slot on the riser card. Note: For clarity, the riser-card assembly is inverted in this illustration. Inverted riser assembly IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 119: Removing A Remote Supervisor Adapter Ii Slimline

    2. If you removed the PCI riser-card assembly to install the adapter, install the PCI riser card assembly (see “Installing the riser-card assembly” on page 98). 3. Connect any required cables to the adapter. Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans.

  • Page 120: Installing A Remote Supervisor Adapter Ii Slimline

    Removing the ServeRAID SAS controller Attention: To avoid breaking the retaining clips or damaging the connectors, handle the clips gently. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 121: Installing A Serveraid Sas Controller

    To remove a ServeRAID SAS controller, complete the following steps. Note: The following illustration shows removing a ServeRAID-8k SAS controller; the ServeRAID-8k-l SAS controller does not have a battery. Battery Battery cable Battery mounting RAID controller tabs Battery mounting clips Battery cable connector 1.
  • Page 122 7. Install the cover (see “Installing the cover” on page 91). 8. Slide the server into the rack. 9. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 123: Removing A Hard Disk Drive

    Note: When you restart the server, you will be given the opportunity to import the existing RAID configuration to the new ServeRAID SAS controller. Removing a hard disk drive To remove a hard disk drive from a hot-swap bay, complete the following steps. 3.5-inch drives Hard disk drive Tray handle...
  • Page 124 Push the tray handle to the closed (locked) position. 2. Check the hard disk drive status LED to verify that the hard disk drive is operating correctly. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 125: Removing A Cd-Rw/Dvd Drive

    Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Removing a CD-RW/DVD drive To remove the CD-RW/DVD drive, complete the following steps.

  • Page 126: Installing A Cd-Rw/Dvd Drive

    Removing an optional tape drive To remove a tape drive from the server, complete the following steps. The following illustration shows removing a tape drive from a 3.5-inch server model. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 127: Installing An Optional Tape Drive

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Remove the cover from the server. 4.
  • Page 128 Signal connector: SATA tape drive signal connector, J102 v Power connector: Tape drive power connector, J100 The following illustration shows the routing of the SATA tape drive signal cable. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 129 Important: Make sure that the cables avoid any fan connectors. SATA tape drive signal connector SATA tape cable 8. Install the fan-bracket assembly. 9. Install the cover (see “Installing the cover” on page 91). 10. Slide the server into the rack. 11.
  • Page 130 Power connector: Tape drive power connector, J100 The following illustration shows the routing of the SATA tape drive signal cable. Important: Make sure that the cables avoid any fan connectors. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 131 SATA tape drive signal connector SATA tape cable 10. Install the fan-bracket assembly. 11. Install the cover (see “Installing the cover” on page 91). 12. Slide the server into the rack. 13. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server.

  • Page 132: Removing A Memory Module (Dimm)

    Table 7. DIMM installation sequence Pair DIMM connectors 1 and 4 7 and 10 2 and 5 8 and 11 3 and 6 9 and 12 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 133 DIMM 12 Channel 3 DIMM 11 DIMM 10 Branch 1 DIMM 9 DIMM 8 Channel 2 DIMM 7 DIMM 6 Channel 1 DIMM 5 DIMM 4 Branch 0 DIMM 3 Channel 0 DIMM 2 DIMM 1 v When you use memory mirroring, you must install two pairs of DIMMs at a time. The four DIMMs in each group must be identical.

  • Page 134: Removing A Hot-Swap Fan

    Removing a hot-swap fan Attention: To ensure proper server operation and cooling, if you remove a fan you must install a replacement fan as soon as possible. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 135: Installing A Hot-Swap Fan

    To remove any of the 10 replaceable fans, complete the following steps. Hot-swap fan 1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. 2. Slide the server out of the rack and remove the cover (see “Removing the cover”...

  • Page 136: Removing A Hot-Swap Power Supply

    To remove a power supply, complete the following steps. Release lever 1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 137: Installing A Hot-Swap Power Supply

    2. If only one power supply is installed, turn off the server and peripheral devices. 3. Disconnect the power cord from the power supply that you are removing. 4. Grasp the power-supply handle. 5. Press the orange release latch down and hold it down. 6.
  • Page 138 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 139: Removing The Battery

    The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 140: Installing The Battery

    “Battery return program” on page 168 for more information. Installing the battery The following notes describe information that you must consider when replacing the battery in the server. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 141 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 142: Removing And Replacing Tier 2 Crus

    See “Using the Configuration/Setup Utility program” on page 146 for details. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 143: Installing The Operator Information Panel Assembly

    2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Remove the cover (see “Removing the cover” on page 90). 4. Remove the fan bracket assembly (see “Removing the fan-bracket assembly” on page 93). 5.

  • Page 144: Removing The Power Backplane

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 145: Installing The Power Backplane

    3. Remove the power supplies from the power-supply bays (see “Removing a hot-swap power supply” on page 118). 4. Remove the cover (see “Removing the cover” on page 90). 5. Remove the fan-bracket assembly (see “Removing the fan-bracket assembly” on page 93). 6.

  • Page 146: Removing The Cd/Dvd Media Backplane

    9. Lift the media backplane out of the server. 10. If you are instructed to return the media backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 147: Installing The Cd/Dvd Media Backplane

    Installing the CD/DVD media backplane To install the CD/DVD media backplane, complete the following steps. CD/DVD media backplane 1. Align the CD/DVD media backplane at the rear of the CD/DVD bay. 2. Install the two screws that secure the media backplane to the chassis. 3.
  • Page 148 9. Lift the backplane out of the server. 10. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 149 Installing the 3.5-inch-drive hard disk drive backplane To install the replacement 3.5-inch-drive backplane, complete the following steps. 3.5-inch hot-swap drive backplane Mounting pins 1. Orient the replacement hard disk drive backplane so that the connectors for the hard disk drives face the front of the server. 2.
  • Page 150 9. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 151 Installing the 2.5-inch-drive backplane To install the replacement 2.5-inch-drive hard disk drive backplane, complete the following steps. 2.5" hard disk drive cage assembly 1. Align the replacement backplane cage assembly with the opening in the front of the server. 2. Slide the backplane cage assembly into the front of the server until it clicks into place.

  • Page 152: Removing And Replacing Frus

    91). Retainer bracket Heat sink release lever Microprocessor 5. Open the heat-sink release latch to the fully open position. 6. Lift the heat sink out of the server. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 153: Installing A Microprocessor

    For information about the type of microprocessor that the server supports and other information that you must consider when installing a microprocessor, see the User’s Guide on the IBM System x Documentation CD. Read the documentation that comes with the microprocessor to determine whether you must update the basic input/output system (BIOS) code.
  • Page 154 Alignment key a. Touch the static-protective package containing the VRM to any unpainted metal surface on the outside of the server. Then, remove the VRM from the package. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 155 b. Turn the VRM so that the keys align correctly with the VRM connector. c. Firmly press the VRM straight down into the connector by applying pressure on both ends of the VRM simultaneously. d. Make sure that the retaining clips are in the locked position when the VRM is firmly seated in the connector.

  • Page 156: Removing A Heat-Sink Retention Module

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 87. 2. Turn off the server, and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 90). IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 157: Installing A Heat-Sink Retention Module

    Attention: In the following step, keep each heat sink paired with its microprocessor for reinstallation. 4. Remove the microprocessor air baffle (see “Removing the microprocessor air baffle” on page 91); then, remove the heat sinks and microprocessors (see “Removing a microprocessor” on page 134). 5.

  • Page 158: Removing The System Board And Shuttle

    All other adapters (see “Removing an adapter” on page 98) v The Remote Supervisor Adapter II SlimLine (see “Removing a Remote Supervisor Adapter II SlimLine” on page 101) IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 159: Installing The System Board And Shuttle

    v The ServeRAID SAS controller (see “Removing the ServeRAID SAS controller” on page 102) Important: Note which DIMMs are in which connectors, before you remove the DIMMs. You must install them in the same configuration on the replacement system board. 5.
  • Page 160 12. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Important: Either update the server with the latest SAS firmware or restore the pre-existing firmware from a diskette or CD image. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 161: Removing The 3.5-Inch Center Bracket

    Removing the 3.5-inch center bracket This procedure applies to 3.5-inch model servers only. If the center bracket between the two columns of 3.5-inch hard disk drives becomes damaged, you can replace it. To remove the center bracket, complete the following steps. 3.5-inch cage divider 1.
  • Page 162 5. Install the cover (see “Installing the cover” on page 91). 6. Slide the server into the rack. 7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 163: Chapter 5. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 164: Using The Configuration/Setup Utility Program

    ServeRAID Manager program and the ServeRAID Mini-Configuration program, which you can use to configure the ServeRAID controller. For information about these programs, see the User’s Guide on the IBM System x Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.

  • Page 165: Using The Raid Configuration Programs

    To help ensure signal quality, do not mix drives with different speeds and data rates. v To update the firmware and BIOS code for an optional ServeRAID SAS controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. Using the IBM ServeRAID Configuration Utility program...

  • Page 166: Using Serveraid Manager

    Using ServeRAID Manager Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to perform the following tasks: v Configure a redundant array of independent disks (RAID) array...

  • Page 167: Using The Baseboard Management Controller

    5. Click Apply; when you are asked whether you want to apply the new configuration, click Yes. The configuration is saved in the controller and in the physical drives. 6. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD drive. 7.

  • Page 168: Enabling And Configuring Sol Using The Osa Smbridge Management Utility Program

    I/O Ports sections of the Configuration/Setup Utility program. e. Select Advanced Setup; then, select Baseboard Management Controller (BMC) Settings. f. Set BMC Serial Port Access Mode to Dedicated. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 169 g. Press Esc twice to exit the Baseboard Management Controller (BMC) Settings and Advanced Setup sections of the Configuration/Setup Utility program. h. Select Save Settings; then, press Enter. i. Press Enter to confirm. j. Select Exit Setup; then, press Enter. k.
  • Page 170 The following examples show the original content of the /etc/lilo.conf file and the content of this file after modification. Original /etc/lilo.conf contents prompt timeout=50 default=linux boot=/dev/hda map=/boot/map install=/boot/boot.b message=/boot/message linear image=/boot/vmlinuz-2.4.9-e.12smp label=linux initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 image=/boot/vmlinuz-2.4.9-e.12 label=linux-up initrd=/boot/initrd-2.4.9-e.12.img read-only root=/dev/hda6 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 171 Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=ttyS0,19200n8 console=tty1" # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.9-e.12smp.img...
  • Page 172 Red Hat Enterprise Linux ES (2.4.9-e.12smp) root (hd0,0) kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 initrd /initrd-2.4.9-e.12smp.img title Red Hat Enterprise Linux ES-up (2.4.9-e.12) root (hd0,0) kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6 initrd /initrd-2.4.9-e.12.img IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 173 Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that all kernel and initrd paths are relative to /boot/, eg. root (hd0,0) kernel /vmlinuz-version ro root=/dev/hda6 initrd /initrd-version.img...
  • Page 174 (hd0,1)/boot/initrd # This will allow you to Interact with the OS boot via SOL title linux SOL Interactive kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200 initrd (hd0,1)/boot/initrd IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 175 Modified /boot/grub/menu.lst contents Notes title floppy root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp disableapic maxcpus=0 3 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.

  • Page 176: Installing The Osa Smbridge Management Utility Program

    OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 177 Linux operating system, complete the following steps. You must be logged in as a root user to perform these procedures. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. Download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive.

  • Page 178: Using The Baseboard Management Controller Utility Programs

    Use CLI mode to remotely perform power-management and system identification control functions over a LAN or serial port interface from a command-line interface. Use CLI mode also to remotely view the BMC system event log. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 179 Use the following commands in CLI mode: – identify Control the system-locator LED on the front of the server. – power Turn the server on and off remotely. – sel Perform operations with the BMC system event log. – sysinfo Display general system information that is related to the server and the baseboard management controller.
  • Page 180 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 181: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 182: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM ™ systems, optional devices, services, and support. The address for IBM System x ® and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 183: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 184: Trademarks

    When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 185: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 186: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 187: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 188: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...

  • Page 189: Index

    35 text message format 56 Class A electronic emission notice 169 tools, overview 17 command-line interface DIMMs commands branch 115 identify 161 channel 115 power 161 installing 116 sel 161 order of installation 114 © Copyright IBM Corp. 2006...
  • Page 190 145 LEDs 52 Fixed Disk Test 55 panel 50 FRUs, replacing location LED 8 hard disk drive backplane 130 locator LED 6 heat-sink retention module 138 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 191 power-control button 6 power-control-button shield 6 memory module power-cord connector 7 branch 115 power-on LED 8 channel 115 rear 6 removing 114 power-on password override switch 14 specifications 4 problem isolation tables 36 memory module, installing 114 problems memory problems 40 Ethernet controller 75 messages hard disk drive 37...
  • Page 192 LED 7 rear 6 system-locator LED 6, 8 rear 6 temperature 4 test log, viewing 56 tests, hard disk drive diagnostic 55 thermal material heat sink 138 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide...
  • Page 194 Part Number: 31R1705 Printed in USA (1P) P/N: 31R1705...

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