Resolving Application Support Problems - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

What to do next
For more information on actions that relate to these diagnostics, see the problem
resolution tasks.

Resolving application support problems

Application support problems are caused by a lack of application support or an
application support level mismatch among the components: monitoring server,
portal server, desktop and Java Web Start clients, and monitoring agents. Check the
installed level of application support or run the ITMSUPER Tivoli Enterprise
Monitoring Server analysis tool (or both) to get more information.
Before you begin
Complete one or both of the following tasks to ensure that this is an application
support problem:
v "Diagnosing that workspaces are missing or empty" on page 10
v "Diagnosing that a situation does not raise when expected" on page 25
About this task
To resolve application support problems, you perform diagnostic and corrective
actions. These actions include checking application support on the servers and
client and running the Tivoli Enterprise Monitoring Server tool to ensure that
application support is installed consistently in your environment.
Procedure
Diagnostic and corrective actions
1. Check application support on the monitoring server, portal server, and portal
client:
Run the kincinfo.exe -i command in the %CANDLE_HOME\InstallITM
v
directory to show what is installed.
Run the ./cinfo –i command in the $CANDLEHOME/bin directory to
v
show what is installed.
(monitoring server) Look in the &rhilev.&rte.RKANDATV data set where
v
&rhilev is the high-level qualifier and &rte is the mid-level qualifier of the
libraries for the runtime environment where the monitoring server is
configured for files named KppCATand KppATR where pp is the two-character
product or component code.
2. You can also run the Tivoli Enterprise Monitoring Server analysis tool provided
by ITMSUPER against the hub monitoring server to ensure that application
support is installed consistently throughout your environment.
3. If application support is missing, add the appropriate application support to
the portal server and monitoring server for the monitoring agents.
4. If the desktop client or Java Web Start client is being used, ensure application
support is installed on the portal client.
What to do next
For more information and instructions on installing application support see
"Configuring application support for nonbase monitoring agents" in the IBM Tivoli
Monitoring Installation and Setup Guide. For instructions on installing application
Chapter 3. Common problem solving
11