Chapter 3. Common Problem Solving; About The Tools; I Am Trying To Find Out What Software Is Supported - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

Chapter 3. Common problem solving

Customers using IBM Tivoli Monitoring products or the components of Tivoli
Management Services can encounter problems such as missing workspaces or
historical data, or a reflex automation script that does not run when it should. In
many cases you can recover from these problems by following a few steps.
Note: Use the trace settings indicated in these troubleshooting instructions only
while you are trying to diagnose a specific problem. To avoid generating excessive
trace data, go back to the default trace settings as soon as the problem is solved.

About the tools

You can access several troubleshooting tools, such as the Log analyzer or pdcollect
tool to help you troubleshoot your IBM Tivoli Monitoring product or the
components of Tivoli Management Services.
ITMSuper Tools
pdcollect tool
IBM Support Assistant

I am trying to find out what software is supported

Use resources in the IBM Tivoli Monitoring Installation and Setup Guide and the IBM
website to determine the software that is supported. This enables you to find
platform or database information for specific products.
The following resources are available to determine the software that is supported:
v For specific information about the supported software for IBM Tivoli
v For platform and database support information for most Tivoli products, consult
© Copyright IBM Corp. 2005, 2012
The ITMSUPER Tools give you information about the health of your
managed systems, situations, and environment configuration. You can find
the tools by searching for "ITMSUPER" in the IBM Integrated Service
Management Library (http://www.ibm.com/software/brandcatalog/
ismlibrary).
The pdcollect tool collects the most commonly used information from a
system. It gathers log files, configuration information, version information,
and other data. You can also use this tool to manage the size of trace data
repositories. For more information see "pdcollect tool" on page 59.
The IBM Support Assistant is a free, stand-alone application that you can
install on any workstation. Then, you can enhance the application by
installing product-specific plug-in modules for the IBM products you use.
For more information see "Support information" on page 263.
Monitoring, see "Hardware and software requirements" in the IBM Tivoli
Monitoring Installation and Setup Guide
the matrix at Tivoli Supported Platforms (http://www-306.ibm.com/software/
sysmgmt/products/support/Tivoli_Supported_Platforms.html)
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