IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 136

Before performing any of the following troubleshooting steps, verify that the
connection problems are not the result of firewall settings. The following table
provides resolutions for problems logging in to the Tivoli Enterprise Portal Server.
Table 13. Cannot connect to Tivoli Enterprise Portal Server
Problem
KFWITM001W Unable to
connect to Tivoli
Enterprise Portal Server
KFWITM215E Unable to
process logon request
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IBM Tivoli Monitoring: Troubleshooting Guide
Resolution
1. Check the kfw1ras.log for details if an attempt to log in fails with message
KFWITM001W. The kfw1ras.log can list any of the following messages that
indicate a reason for the failure:
v SQL1224N A database agent could not be started to service a request,
or was terminated as a result of a database system shutdown or a
force command.
v SQL1226N The maximum number of client connections are already
started. SQLSTATE=57030
Both messages SQL1224N and SQL1226N occur when the portal server
attempts to validate the user ID entered in the browser.
2. Restart the database.
3. Attempt the log in again.