IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 129

Installation failed after files were copied:
If your installation failed after the files were copied, your current installation has
been corrupted by the partial installation of IBM Tivoli Monitoring. You must
either completely reinstall the previous release and then upgrade to IBM Tivoli
Monitoring or just install IBM Tivoli Monitoring without attempting to upgrade.
Check the Add and Remove Programs tool to see if either your previously
installed Candle OMEGAMON or IBM Tivoli Monitoring is available.
If neither are available, see "Neither products are available in the Add and Remove
Programs tool."
If one is available see "One product is available in the Add and Remove Programs
utility" on page 112.
If both are available, "Both products are available in the Add and Remove
Programs tool" on page 112.
Neither products are available in the Add and Remove Programs tool:
About this task
Use the following steps if neither Candle OMEGAMON or IBM Tivoli Monitoring
exists in the Add and Remove Programs tool:
1. Open the Windows Explorer and navigate to the IBM Tivoli Monitoring
installation directory. By default, the installation location is
C:\IBM\ITM\Install, C:\IBM\ITM\InstallITM, C:\Candle\Install, or
C:\Candle\InstallITM.
2. Launch the Manage Tivoli Enterprise Monitoring Services utility by
double-clicking the KinConfg.exe file located in either the Install or
InstallITM subdirectory. Launch the KinConfg.exe from the InstallITM
directory if possible.
3. If any agents, the portal server, or the monitoring server are listed in the
window, right-click each and click Advanced > Unconfigure. Repeat this step
for all components that are listed.
4. Open the Windows Control Panel.
5. Double-click Administrative Tools and then double-click Services.
6. Verify that all related Candle OMEGAMON and IBM Tivoli Monitoring
services have been removed. These services match those listed in the Manage
Tivoli Enterprise Monitoring Services window.
7. Open the Registry Editor by clicking Start > Run and typing regedt32. Click
OK.
Note: Create a backup of the registry before editing it.
8. Expand the key HKEY_LOCAL_MACHINE registry key.
9. Expand the SOFTWARE registry key.
10. Expand the Candle registry key and record any sub-keys that are present. If
the Candle key does not exist, proceed to step 14 on page 112.
11. Expand the OMEGAMON registry key under the Candle key and record the
content of the OMEGAMON key values.
12. Delete the Candle registry key and all sub-keys.
On Windows XP, you can right-click the Candle registry key and click Delete.
13. Close the Registry Editor.
Chapter 5. Installation and configuration troubleshooting
111