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Table 13. Cannot connect to Tivoli Enterprise Portal Server (continued)
Problem
Cannot connect to the Tivoli
Enterprise Portal Server because
it stopped.
If you are running the portal
client in browser mode and
reaching the portal server across
network, the network system
might not be able to resolve the
host name.
Cannot launch the portal client on Windows XP after installation
(message KFWITM215E)
After installing IBM Tivoli Monitoring, if you cannot start the Tivoli Enterprise
Portal on a Windows XP system and get KFWITM215E message, you might need
to adjust your Java settings or firewall configuration.
The message KFWITM215E: Unable to process logon request occurs. A firewall
setting on the client computer prevents the client from connecting to the Tivoli
120
IBM Tivoli Monitoring: Troubleshooting Guide
Resolution
Do the following to determine if the portal server stopped and restart it:
1. On the computer where the portal server is installed, select Start > Programs >
IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services.
2. Optional: Right-click the Tivoli Enterprise Portal Server entry and select
Change Startup from the menu.
3. In the window that opens, select System Account and place a check in the
Allow Service to Interact with Desktop box.
4. Click OK to open a command prompt window when the portal server is
started. Internal portal server commands display in the command prompt
window.
5. Verify that the portal server service is started. The portal server is started
when the following messages display:
KfwServices: <timestamp> KFW1002I Starting Service:
'Configuration v1.0'
KfwServices: <timestamp> KFW1003I Started Service: 'Configuration v1.0'
KfwServices: <timestamp> KFW1002I Starting Service: 'Situation v1.0'
KfwServices: <timestamp> KFW1003I Started Service: 'Situation v1.0'
KfwServices: <timestamp> KFW1002I Starting Service: 'Automation v1.0'
KfwServices: <timestamp> KFW1003I Started Service: 'Automation v1.0'
KfwServices: <timestamp> KFW1002I Starting Service: 'CEV v1.0'
KfwServices: <timestamp> KFW1003I Started Service: 'CEV v1.0'
KfwServices: <timestamp> KFW1002I Starting Service:
'Startup Complete v1.0'
KfwServices: <timestamp> KFW1003I Started Service:
'Startup Complete v1.0'
KfwServices: <timestamp> KFW1020I ********* Waiting for requests.
Startup complete *********
6.
Do one of the following:
v If it is stopped, start the portal server.
v If it is started, recycle the portal server.
Do the following on the computer where the portal server is installed:
1. In Manage Tivoli Enterprise Monitoring Services, right-click the Tivoli
Enterprise Portal – Browser service and select Reconfigure from the menu.
2. In the Launch URL field, change host name in http://hostname:1920///cnp/
client to the IP address of the portal server to specify the numerical address,
for example: http://10.21.2.166:1920///cnp/client.
3. Click OK.
4. Start Tivoli Enterprise Portal in browser mode using the IP address instead of
the host name.
5. If you are still unable to connect, contact IBM Software Support. See Chapter 2,
"Logs and data collection for troubleshooting," on page 5 for information on
what types of data to collect before contacting Support.
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Table of Contents
Troubleshooting
