IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 134

Table 12. Cannot log in to the Tivoli Enterprise Portal Server (continued)
Problem
If the status bar displays the
Validating User Credentials message
continuously, the monitoring server
stopped.
-OR-
The message TEP has lost
communication with TEMS displays
continuously.
-OR-
KFWITM008W The Tivoli Enterprise
Portal Server has lost contact
with the Tivoli Enterprise
Monitoring Server.
Portal client cannot connect to the
portal server because of firewall
configuration.
-OR-
KFWITM392E: Internal error
occurred during logon.
The portal server cannot initialize
because of a DB2 shutdown.
-OR-
KFWITM009I: The Tivoli Enterprise
Portal Server is still being
initialized and is not ready for
communications.
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IBM Tivoli Monitoring: Troubleshooting Guide
Corrective action and solution
If you are an administrator, restart the monitoring server. Otherwise, notify
an administrator and wait for the monitoring server to be restarted.
By default the portal client connects to the portal server on port 1920 or
15001. Open the blocked port or reassign ports accordingly.
For environments with multiple interfaces reconfigure the portal server to
specify a specific interface by following the instruction below.
v On Windows:
Use ipconfig /all to verify the current network interface configuration.
Start the Manage Tivoli Monitoring Services and right-click the TEPS
entry, and choose Advanced > Set network interface. Enter the correct IP
address here.
v On UNIX or Linux:
Use ifconfig -a to verify the current network interface configuration.
Edit the agent *.ini file and add KDEB_INTERFACELIST=IP_address, where
IP_address is the correct address.
For more information see "Controlling port number assignments" in the
IBM Tivoli Monitoring Installation and Setup Guide.
Start DB2 or wait for DB2 to finish initializing.
If you receive message KFWITM009I you can look at the most recent trace log
to verify that the portal server is initialized by searching for the text string
Waiting for requests. Startup completed.