Agent Management Services Fails After Deployment On Linux Itanium And Xlinux With Kernel 2.4 Systems; Watchdog Utility Requires Windows Script Host 5.6; Unable To Deploy Monitoring Agents From The Tivoli Enterprise Portal; Installing Application Support With A Silent Installation Response File Fails - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

Agent Management Services fails after deployment on Linux
Itanium and xLinux with kernel 2.4 systems
Agent Management Services fails after deployment on Linux Itanium and xLinux
with kernel 2.4 systems when the -o KDYRXA.AUTOCLEAN=YES option is used. The
Proxy Agent Services agent will not start when the deployment process completes
if the option that removes the temporary directory used by remote deployment
was used. To start the OS agent when this problem occurs, do one of the following
actions:
v On the agent system, manually restart the OS agent.
v On the agent system, run $CANDLEHOME/bin/itmcmd execute -c lz
v Go to the Agent Management Services workspace for the agent in question and

Watchdog utility requires Windows Script Host 5.6

The OS Agent watchdog utility calls scripts that require Windows Script Host 5.6
at a minimum. If these scripts are run on a system running an earlier version of
Windows Script Host (for example 5.1), then the script continues to run, and over
time results in multiple cscript processes running on the system.
Upgrade Windows Script Host to version 5.6 or later.
Unable to deploy monitoring agents from the Tivoli Enterprise
Portal
Receive an error when attempting to deploy an monitoring agent from a previous
version of IBM Tivoli Monitoring through the Tivoli Enterprise Portal:
KFWITM291E An agent configuration schema was not found" error
popup.
The application support for the version being deployed must be installed to the
portal server, or the agent configuration xml file (for example,
r2_dd_062100000.xml) must be manually copied to the same location in the portal
server (../classes/candle/kr2/resources/config) where the current-level
configuration xml file (for example, r2_dd_062200000.xml) resides.
Installing application support with a silent installation
response file fails
Running the Application Support Installer with a silent installation response file to
apply application support on the monitoring server, the portal server, or the Tivoli
Enterprise Portal fails and displays a failure message:
Error
java.lang.ArrayIndexOutOfBoundsException: 0
Additionally, the resulting application support files contained in the support
package are not installed.
Using the Application Support Installer with the Silent Installation Response file
option is not supported. The recommended mechanism for the installation is using
the GUI interface.
76
IBM Tivoli Monitoring: Troubleshooting Guide
startWatchdog.sh.
run the 'AMS Start Agent' Take Action against the Proxy Agent Services agent
with a resetRestartCount of 0.