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IBM SPSS Data Collection Installation Manual

6.0.1
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IBM SPSS Data Collection Server 6.0.1
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  Summary of Contents for IBM SPSS Data Collection

  • Page 1 IBM SPSS Data Collection Server 6.0.1 Installation Guide...
  • Page 2 Note: Before using this information and the product it supports, read the general information under Notices on p. 164. This edition applies to IBM SPSS Data Collection Server 6.0.1 and to all subsequent releases and modifications until otherwise indicated in new editions.
  • Page 3 Data Collection Program, nor that IBM’s provision of (or any licensee’s receipt of) the Program meets the requirements of such laws. All licensees shall comply with all laws applicable to use and access of the Program, whether such use or access is standalone or in conjunction with any third party product or service.
  • Page 4: Table Of Contents

    Installation checklist............IBM SPSS Data Collection Interviewer Server system configurations ..... .
  • Page 5: Silent Installation

    Creating the IBM SPSS Data Collection user group ....... .
  • Page 6: Changing

    Repairing an installation ........... Removing IBM SPSS Data Collection Server applications ......
  • Page 7 SPSS Data Collection Survey Tabulation ........
  • Page 8 Collection Interviewer Server Administration is still there ......I’ve uninstalled IBM SPSS Data Collection Interviewer Server but can’t reinstall it..
  • Page 9: Ibm Spss Data Collection Server 6.0.1 Installation Instructions And Configuration Notes

    IBM® SPSS® Data Collection Survey Reporter Developer Kit Before you start Before you attempt to install IBM SPSS Data Collection Server 6.0.1, take the time to read and understand these notes. If you are upgrading from a previous version of Interviewer Server\mrInterview, Web Reports...
  • Page 10: What You Need To Run The Ibm Spss Data Collection Server 6.0.1 Applications

    Supported upgrade paths in Chapter 3 on p. 21. You cannot upgrade the x86 32-bit editions of the IBM SPSS Data Collection Server applications to the x64 64-bit edition of the IBM SPSS Data Collection Server applications. If you are currently using 32-bit IBM SPSS Data Collection Server applications, you must uninstall these applications prior to installing the 64-bit IBM SPSS Data Collection Server applications.
  • Page 11: Scriptwriter Service

    Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version.. Microsoft SQL Server (on at least one machine).
  • Page 12 Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version..
  • Page 13 For more information about the required software, see the Required Software Checklist. IBM SPSS Data Collection Survey Reporter Server Edition and IBM SPSS Data Collection Author Server Edition Operating systems Server: Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition).
  • Page 14 Microsoft Office 2007 or 2010 (x86 32-bit or x64 64-bit) (required for exporting to Microsoft Word, Excel or PowerPoint, or to HTML). Note that the IBM SPSS Data Collection 32-bit applications will only function properly with the 32-bit version of Microsoft Office; the IBM SPSS Data Collection 64-bit applications will only function properly with the 64-bit version of Microsoft Office.
  • Page 15 Medium security (Tools → Internet Options → Security tab → Security level for this zone). – A security setting of High will prevent all users from logging into IBM® SPSS® Data Collection Interviewer Server Administration, thus preventing access to Survey Reporter Server Edition and Author Server Edition.
  • Page 16: Installing Required Software

    Before you install any of the IBM SPSS Data Collection Server 6.0.1 applications you should verify that any required software is installed and running. If the IBM SPSS Data Collection Server 6.0.1 installation procedure is unable to find an application, or that application is not running correctly, the installation procedure will fail.
  • Page 17: Installing Microsoft .Net Framework 3.5 Sp1

    Note: For best results, use Microsoft Internet Explorer 8 or above. Installing Microsoft .NET Framework 3.5 SP1 Before you can run any of the IBM SPSS Data Collection Server applications, you need to install Microsoft .NET Framework 3.5 SP1 on your computer, and on machines that will run the...
  • Page 18: Installing Microsoft Data Access Components 2.8

    You need to install Microsoft Data Access Components (MDAC) 2.8 on your computer before you can install any of the IBM SPSS Data Collection Server applications. If MDAC 2.8 (in any language) is not already installed, the IBM SPSS Data Collection Server installation program will install the English language version for you.
  • Page 19: Installing Internet Information Services

    With some operating systems, Internet Information Services (IIS) is installed as part of the operating system. This is not the case with Windows 2003/2008 Server, where you must manually install IIS 7 or above before installing any of the IBM SPSS Data Collection Server 6.0.1 applications.
  • Page 20 HTTP methods (verbs) (due to potential security issues). WebDAV can be disabled via the Internet Information Services (IIS) Manager. By default, the WebDAV service is disabled on the version of IIS deployed with IBM® SPSS® Data Collection products.
  • Page 21: Installing Microsoft Sql Server

    Installing required software Configuring Internet Information Services to avoid the detection of hidden directories Web-based applications will sometimes inadvertently expose a site’s directory structure. Although the exposed directories do not list their contents, the exposed directory information is detrimental to the site’s overall security. By knowing a directories name, a potential hacker can guess its content and possible file names that reside within.
  • Page 22: Installing Microsoft Office Web Components (Owc)

    If you will be using the charting feature, Microsoft Office Web Components (OWC) version 10 or later must be installed on your server. To view charts in IBM® SPSS® Data Collection Survey Tabulation or IBM® SPSS® Data Collection Survey Reporter, you must also have a license for Microsoft OWC on each client machine.
  • Page 23: Installing Microsoft Visual C++ 2008 Redistributable Package (X86 32-Bit Or X64 64-Bit)

    Installing Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) You must have Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) installed on all machines running IBM® SPSS® Data Collection Survey Reporter Server Edition or IBM® SPSS® Data Collection Author Server Edition.
  • Page 24: Ibm Spss Data Collection Interviewer Server Installation Information

    IBM SPSS Data Collection Interviewer Server installation information The IBM SPSS Data Collection Server installation procedure installs IBM® SPSS® Data Collection Interviewer Server, optionally with IBM® SPSS® Data Collection Web Interviews, onto a single machine or onto a cluster of machines. The installation procedure for single machines and clusters is completely configurable at all stages.
  • Page 25 Create the Data Collection User Group on all machines. If any machines are behind a firewall, open ports on the firewall. Make a back-up or image of all machines on which you will be installing IBM® SPSS® Data Collection Interviewer Server software.
  • Page 26 .NET Framework on all machines running the Interview Service to avoid requests being queued due to blocked thread pools. Install the IBM® SPSS® Data Collection Load Tool on a machine of your choice, preferably one outside the Interviewer Server cluster.
  • Page 27: Ibm Spss Data Collection Interviewer Server System Configurations

    Participants and Activate activities. If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log files (from the Manage Logs activity for example), copy the old logs from the previous version’s log directory to the new IBM SPSS Data Collection Server 6.0.1 log location (by...
  • Page 28: Installations Using Disk Imaging Or Terminal Services

    (such as those accomplished with Symantec’s Ghost or PowerQuest’s Drive Image) cannot be used for IBM® SPSS® Data Collection Interviewer Server servers. Interviewer Server has distinct configuration information on a per server basis, so imaging a server after installing Interviewer Server is not a viable option for multiple-server installations.
  • Page 29: Supported Virtualization Environments

    Citrix Presentation Server VMWare vSphere VMWare ESX Server Supported upgrade paths You can install IBM® SPSS® Data Collection 6.0.1 applications on machines where the following Dimensions/Data Collection applications are installed, effectively upgrading your current installation: SPSS Dimensions 5.5 PASW Data Collection and Survey Visualization 5.6 IBM SPSS Data Collection 6 If you are using a version of Dimensions prior to release 5.5, you must first uninstall the older...
  • Page 30: Dialer Certification

    50 concurrent interviews Benchmark The Marketing Systems Group Pro-T-S dialer group dialing load test, with 50 concurrent interviews, details are provided below: IBM SPSS Data Collection Server 6 Patch 1 Server version: Beta version 3 Marketing Systems Group Pro-T-S installation kit:...
  • Page 31 IBM SPSS Data Collection Interviewer Server installation information Sytel dialer Table 3-3 Sytel dialer certification Feature Status Comments Power Dialing Passed Group Dialing Passed Dialer Administration Passed PhoneInterviewing Login Passed Call Outcomes Passed Dialer Settings Passed Interviewer Qualification Passed Review Audio...
  • Page 32: Pre-Installation Checklist For The Ibm Spss Data Collection Interviewer Server Installation Procedure

    Pre-installation checklist for the IBM SPSS Data Collection Interviewer Server installation procedure Before you install IBM® SPSS® Data Collection Interviewer Server you should check that any software required by Interviewer Server is installed and running. If the Interviewer Server installation procedure is unable to find an application, or that application is not running correctly, the Interviewer Server installation procedure will fail.
  • Page 33: Checking That Machines In A Cluster Can Communicate With Each Other

    IBM SPSS Data Collection Interviewer Server installation information Checking that machines in a cluster can communicate with each other Each machine in a cluster must be able to communicate with all the other machines in the same cluster. The easiest way to verify this is to use ping. This program sends a short stream of data from one machine to another and waits for the receiving machine to return the data.
  • Page 34: Checking That Iis Is Running Correctly

    Finish This opens the Create a New Data Source to SQL Server dialog box. In Name, type a name for the test DSN. In Server, select the name of the IBM® SPSS® Data Collection Interviewer Server database server. Click Next...
  • Page 35 IBM SPSS Data Collection Interviewer Server installation information The Interviewer Server servers and services must be run by a user with the same rights as the Installing User, but this user must also have the ‘Log on as a service’ and ‘Log on as a batch job’...
  • Page 36 Chapter 3 This opens the Local Security Settings window. In the Tree frame, expand Local Policies and click User Rights Assignment In the right-hand frame, double-click . This allows the user to run services. Log on as a service This opens the Log on as a service Properties dialog box. Click In the list of names, choose the user name you created earlier and then click Click OK to close the Select Users or Groups dialog box.
  • Page 37: Creating The Anonymous Access User

    Creating the anonymous access user Many of the IBM® SPSS® Data Collection Interviewer Server applications must be run using the Anonymous IIS User account rather than the account of the user who started the application. The Anonymous User account is also required for accessing the Interviewer Server databases on the database server.
  • Page 38: Creating The Ibm Spss Data Collection User Group

    The Installing User, the Anonymous Access User and all scriptwriters must belong to a single group. This ensures that these users will have access to the IBM® SPSS® Data Collection Interviewer Server components and that Interviewer Server will function correctly. If you do not have a suitable group already set up, you must create a new group before you install Interviewer Server.
  • Page 39: Giving Everyone Full Permissions On \Inetpub\Wwwroot

    If Everyone does not appear in the list, add it and set the appropriate permission. Preparing to run IBM SPSS Data Collection Interviewer Server through a firewall If you will be running IBM® SPSS® Data Collection Interviewer Server through a firewall certain ports on the firewall must be open.
  • Page 40 Chapter 3 Firewall between the IBM SPSS Data Collection Interviewer Server/Accessories server and the data server Communication between the Interviewer Server/Accessories server and the data server takes place using TCP on port 1433. This port must be opened before the installation begins, as the installation process writes to the data server.
  • Page 41: Backing Up Your System

    It also means that it will be easier to add extra machines into the cluster at a later date. Installation procedures The installation procedure varies depending on whether you are installing IBM® SPSS® Data Collection Interviewer Server on a single machine or on more than one machine.
  • Page 42 All servers and scriptwriter machines in one domain The installation procedure uses Domain\Running User, Domain\Anonymous User, and Domain\IBM® SPSS® Data Collection Group to set up the Interviewer Server services and the database access group. Note: The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation.
  • Page 43: Installation Flowchart

    IBM SPSS Data Collection Interviewer Server installation information Installation flowchart This flowchart provides an overview of the questions you will be asked during the installation. Each box in the flowchart corresponds to a dialog box that is displayed by the installation program.
  • Page 44 Chapter 3 Figure 3-1 Installation Flowchart...
  • Page 45: Single Machine Installation

    On the License Agreement screen, read the license agreement. If you accept the agreement, click On the Select Features page, select the IBM® SPSS® Data Collection Interviewer Server option and choose the appropriate services and utilities to be installed. Possible Interviewer Server options are as follows: .
  • Page 46 On the Internet Information Services (IIS) Configuration screen, the installation program detects any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list.
  • Page 47 IBM SPSS Data Collection Interviewer Server installation information Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web files location under C:\Program Files in the Internet Information Services (IIS) Configuration dialog. For example, if you defined a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web files location that is not located under...
  • Page 48 DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, IBM® SPSS® Data Collection Survey Tabulation servers and IBM® SPSS® Data Collection Survey Reporter servers.
  • Page 49 IBM SPSS Data Collection Interviewer Server installation information Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click to continue. Next On the FIPS 140-2 Compliance page, select whether or not the installation will be configured for FIPS 140-2 compliance.
  • Page 50: Cluster Installation

    FIPS 140-2. Notes: When FIPS 140-2 is configured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are defined on the Interviewer Server. For example, if the Interviewer Server is configured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Configure for...
  • Page 51 In the Run dialog box, type where d:\ is the DVD-ROM drive. d:\autoplay This opens the IBM SPSS Data Collection Server 6.0.1 Installer window. From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1 This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
  • Page 52 Note: The services and utilities listed above are for use with the Interviewer Server. You can also choose to install other IBM SPSS Data Collection Server applications. Starting with the IBM® SPSS® Data Collection 6 release, all application names have changed. The application names map as follows:...
  • Page 53 IBM SPSS Data Collection Interviewer Server installation information When you click , the Advanced Cluster Configuration dialog box lists the names of Advanced the servers you specified on the previous page. For each server shown, enter the port number you want to use and, if you want to use SSL, check the SSL box. Your changes are saved automatically as soon as you make them.
  • Page 54 On the Internet Information Services (IIS) Configuration screen, the installation program detects any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list.
  • Page 55 IBM SPSS Data Collection Interviewer Server installation information processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced This opens the Advanced IIS Configuration screen. To place Interviewer Server Administration in its own application pool, select .
  • Page 56 DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, Survey Tabulation servers and IBM® SPSS® Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:...
  • Page 57 FIPS 140-2. Notes: When FIPS 140-2 is configured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are defined on the Interviewer Server. For example, if the Interviewer Server is configured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Configure for...
  • Page 58 Installing the IBM SPSS Data Collection Interviewer Server services on each machine named in the site preparation file The first machine on which you install IBM® SPSS® Data Collection Interviewer Server must be one that runs the Accessories Service. We recommend that you install in the following order: all Accessories servers, all Interview servers, all Web servers.
  • Page 59 On the Internet Information Services (IIS) Configuration screen, the installation program detects any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list.
  • Page 60 Accessories server. On the Choose Destination Location page, choose the folder in which you want to install Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next On the File Management Folder page, choose the location of the File Management root folder (FMRoot).
  • Page 61 DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, IBM® SPSS® Data Collection Survey Tabulation servers and IBM® SPSS® Data Collection Survey Reporter servers.
  • Page 62 Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire file and the templates into the Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click to continue. Next On the FIPS 140-2 Compliance page, select whether or not the installation will be configured for...
  • Page 63: Cluster Installation

    FIPS 140-2. Notes: When FIPS 140-2 is configured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are defined on the Interviewer Server. For example, if the Interviewer Server is configured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Configure for...
  • Page 64: Creating The Site Preparation File And Folder

    In the Run dialog box, type where d:\ is the DVD-ROM drive. d:\autoplay This opens the IBM SPSS Data Collection Server 6.0.1 Installer window. From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1 This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
  • Page 65 Note: The services and utilities listed above are for use with the Interviewer Server. You can also choose to install other IBM SPSS Data Collection Server applications. Starting with the IBM® SPSS® Data Collection 6 release, all application names have changed. The application names map as follows:...
  • Page 66 Chapter 3 When you click , the Advanced Cluster Configuration dialog box lists the names of Advanced the servers you specified on the previous page. For each server shown, enter the port number you want to use and, if you want to use SSL, check the SSL box. Your changes are saved automatically as soon as you make them.
  • Page 67 On the Internet Information Services (IIS) Configuration screen, the installation program detects any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list.
  • Page 68 Internet Information Services Configuration screen will not appear. On the Choose Destination Location page, choose the folder in which you want to install Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next On the File Management Folder page, choose the location of the File Management root folder (FMRoot).
  • Page 69 DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, Survey Tabulation servers and IBM® SPSS® Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:...
  • Page 70 FIPS 140-2. Notes: When FIPS 140-2 is configured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are defined on the Interviewer Server. For example, if the Interviewer Server is configured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Configure for...
  • Page 71: Named In The Site Preparation File

    If the installation procedure prompted you to reboot and you chose not to do so at that point, reboot now. Installing the IBM SPSS Data Collection Interviewer Server services on each machine named in the site preparation file The first machine on which you install IBM® SPSS® Data Collection Interviewer Server must be one that runs the Accessories Service.
  • Page 72 On the Internet Information Services (IIS) Configuration screen, the installation program detects any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list.
  • Page 73 IBM SPSS Data Collection Interviewer Server installation information Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web files location under C:\Program Files in the Internet Information Services (IIS) Configuration dialog. For example, if you defined a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web files location that is not located under...
  • Page 74 DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, IBM® SPSS® Data Collection Survey Tabulation servers and IBM® SPSS® Data Collection Survey Reporter servers.
  • Page 75 IBM SPSS Data Collection Interviewer Server installation information The Choose the location of Interviewer Server Project and Source files page allows you to specify the folder that you want to create for storing the project and source files that the Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire file and the templates into the...
  • Page 76: Single Sign-On

    FIPS 140-2. Notes: When FIPS 140-2 is configured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are defined on the Interviewer Server. For example, if the Interviewer Server is configured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Configure for...
  • Page 77: Virtual Directory, Session Engine, And Web Service Registration

    The property MultiInstance is used to determine whether each activity utilizes the web load balancing feature. In DPM Explorer, MultiInstance should be configured as True (even when there is only one instance) for the IBM® SPSS® Data Collection Interviewer Server, IBM® SPSS® Data Collection Survey Tabulation and IBM® SPSS® Data Collection Survey Reporter activities, as these application activities are accessed from a different server.
  • Page 78 Configuring multiple session engines You can configure multiple session engines in order to best utilize the memory on each IBM® SPSS® Data Collection Interviewer Server machine. When you select to install the Interview Service feature, the Interview Session Engine Configuration dialog displays and provides options for configuring the number or session engines for the selected Interviewer Servers.
  • Page 79: Post-Installation Checklist For Ibm Spss Data Collection Interviewer Server Installation

    Post-installation checklist for IBM SPSS Data Collection Interviewer Server installation After you have installed IBM® SPSS® Data Collection Interviewer Server there are a number of tasks that you may need to do to ensure that all components are able to function correctly. Full details of these tasks are given below under separate headings.
  • Page 80: Samplemgtgui.config.xml

    Participants and Activate activities If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log files (from the Manage Logs activity for example), copy the old logs from the previous version’s log directory to the new IBM SPSS Data Collection Server...
  • Page 81: Adding Dcom Permissions For Scriptwriters To Logbcko2

    MS OWC license agreement or EULA. To enable the charting feature, you need to carry out the following steps: 1. Run the Chart Configuration program that is installed with IBM SPSS Data Collection Desktop 6.0.1. 2. Enable access to charts for users and roles.
  • Page 82: Enabling Pop-Ups And File Downloads

    Tools > User Administration The User Administration activity starts. In the left frame, click Activities. Depending on the application, expand the Phone, IBM® SPSS® Data Collection Survey Reporter, or IBM® SPSS® Data Collection Survey Tabulation activity, then expand the Features option. Select the feature.
  • Page 83: Things You Must Do

    On Accessories servers running Windows XP Service Pack 3, add the ASPNET account to the Launch permissions on LogBck02 If you have installed onto a machine on which IBM® SPSS® Data Collection Base Professional is installed, Base Professional users to the IBM® SPSS® Data Collection group on that machine so that they have access to the log file folder...
  • Page 84 Stop and restart IIS to implement the changes. If you are running Windows Server 2003 or 2008, you can stop and restart the IBM® SPSS® Data Collection Interviewer Server application pool (usually SPSSmrInterviewPool) rather than restarting IIS if you prefer. This has the advantage of not affecting any other applications that may be using IIS.
  • Page 85 The installation procedure creates one administrator with a name and password of your choice and places that user in the DPMAdmins role. In addition, three further roles are created when you install IBM® SPSS® Data Collection Survey Tabulation: TabulationFullAccess, TabulationMediumAccess, and TabulationMinimumAccess.
  • Page 86: Assigning Activities To

    (which is probably not what you want). You may find that you need to create a separate role for these users. In IBM® SPSS® Data Collection Interviewer Server Administration, choose Tools > User Administration The User Administration activity starts.
  • Page 87 ASPNET user and set them if they are not. Close dcomcnfg. Adding IBM SPSS Data Collection Base Professional users to the IBM SPSS Data Collection group IBM® SPSS® Data Collection Interviewer Server Administration and all the activities that run within it write log files to the folders named in the Directory setting in HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet\Log and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Log in the registry.
  • Page 88 IP addresses of the IBM® SPSS® Data Collection Interviewer Server Web sites rather than the names of the machines on which the Web Service is installed. The recommended way to do this is to use DPM Explorer, which is installed as part of the IBM® SPSS® Data Collection Developer Library.
  • Page 89 IBM SPSS Data Collection Interviewer Server installation information The value of this property is displayed in the lower right-hand frame. In the lower right-hand frame, replace the machine names with the IP addresses of the web sites you will be using. Do not delete the & symbols that enclose the names.
  • Page 90 Administrative Tools > Internet Information Services This opens the Internet Information Services window. In the left-hand frame, navigate to the Web site through which users will access IBM® SPSS® Data Collection Interviewer Server. Then right-click on the web site name and select Properties.
  • Page 91: Things You Must Do If They Are Not Done Automatically

    Web Service. If you install the Interview Service before you have installed IBM® SPSS® Data Collection Interviewer Server on all your Web servers, the registration of that Interview server with the Web servers cannot take place. When this happens you will need to register the Interview Service machine manually.
  • Page 92 The installation procedure sets access permissions for the FMRoot folder and all its subfolders so that all members of the IBM® SPSS® Data Collection group have access to those folders. However, a problem with the Windows operating system means that occasionally these permissions are not stored in the correct order and that the permissions for the Dimension group will be ineffective.
  • Page 93: Optional Tasks

    Participants and Activate activities If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log files (from the Manage Logs activity for example), copy the old logs from the previous version’s log directory to the new IBM SPSS Data Collection Server...
  • Page 94 Chapter 3 Start the SQL query analyzer as follows: If you are using SQL Server 2005 or 2008, open SQL Server Management Studio and select the New Query feature. Connect to your Interviewer Server database server. In the drop-down list of databases, select the sample database whose table or tables you want to index.
  • Page 95 IBM SPSS Data Collection Interviewer Server installation information In the <system.web> section, add the following settings or edit your existing settings so that they contain the designated properties and values. <system.web> <httpRuntime minFreeThreads="88" minLocalRequestFreeThreads="76" appRequestQueueLimit="1000"/> <processModel autoConfig="false" maxWorkerThreads="100" maxIoThreads="100"/> </system.web>...
  • Page 96 It can also be used it to test and evaluate the effect of changes in your system configuration before implementing them. The Load Tool is an installation option on the IBM SPSS Data Collection Server installation DVD-ROM. You can install the Load Tool on any machine, but a machine outside the Interviewer Server cluster is best.
  • Page 97 Explorer.Net and double click DPMExplorer.exe. DPMExplorer is installed as part of the IBM® SPSS® Data Collection Developer Library which you can install from the IBM SPSS Data Collection Server installation CD. For more information, see the topic Installing the IBM SPSS Data Collection Developer Library on p.
  • Page 98 On the Edit DWORD Value dialog box, enter the new value. Close the Registry Editor. Creating a Hosts file for running IBM SPSS Data Collection Interviewer Server through a firewall If you have installed IBM® SPSS® Data Collection Interviewer Server in a non-domain environment, you may find that machines that communicate using machine names rather than IP...
  • Page 99 IBM SPSS Data Collection Interviewer Server installation information Creating a Server Certificate on Windows Server 2003 From Control Panel select: Administrative Tools > Internet Information Services This opens the Internet Information Services window. In the left-hand frame, navigate to the Web site through which users will access Interviewer Server.
  • Page 100 Microsoft support article: Secure an ASP.NET Application Using Client-Side Certificates (http://support.microsoft.com/kb/315588) for more information. Download the certificate file from: http://<certificateserver>/CertSrv In the IBM® SPSS® Data Collection server’s IIS application, click Complete Certification to import the certificate. Request... Add a site binding with https, select the server certificate, and select the...
  • Page 101 Interviewing Service. If you find that the default algorithm does not suit your requirements you may change it. Refer to “Load Balancing Interviewing Engines” in the IBM® SPSS® Data Collection Interviewer Server section of the IBM® SPSS® Data Collection Developer Library documentation for further information about this facility and examples of load balancing algorithms based on different criteria.
  • Page 102 For further information about SampleMgtGUI.Config.xml refer to “Controlling Access to Sample Data” in the IBM® SPSS® Data Collection Developer Library. Modifying the default Web service settings for IBM SPSS Data Collection Remote Administration If you have installed IBM® SPSS® Data Collection Remote Administration, you may want to modify the default Web service settings that control synchronization between remote interviewers and the Remote Administration.
  • Page 103: Things You Must Do On Local Machines

    IBM SPSS Data Collection Interviewer Server installation information ShouldHostTransferService Indicates whether IBM® SPSS® Data Collection Interviewer Server should host a transfer service specifically for the Remote Administration. This is unnecessary if Interviewer Server is being used on this cluster for Web or CATI interviews, as Remote Administration will employ the same transfer service.
  • Page 104: Enabling Charts

    MS OWC license agreement or EULA. To enable the charting feature, you need to carry out the following steps: 1. Run the Chart Configuration program that is installed with IBM SPSS Data Collection Desktop 6.0.1. 2. Enable access to charts for users and roles.
  • Page 105 If the browser that is running IBM® SPSS® Data Collection Interviewer Server Administration or IBM® SPSS® Data Collection Interviewer Server displays a URL field for each dialog, you will need to enable the Internet Explorer Allow websites to open windows without address or status bars security setting.
  • Page 106: Installing Ibm Spss Data Collection Interviewer Server For Off-Line Use

    Changing font settings for Firefox on Wyse 5150SE terminals The default font settings in the Firefox browser produce very small text in IBM® SPSS® Data Collection Interviewer Server Administration when used on Wyse 5150SE terminals. You will probably want to change these settings to make the Interviewer Server Administration text more readable.
  • Page 107 Server\FMRoot\Master" /> </AppSettings> Log in to IBM® SPSS® Data Collection Interviewer Server Administration using the DPM Administrator account that you specified during installation. If you want to be able to log into Interviewer Server Administration using a user name other than that of the DPM administrator, start User Administration and add this user.
  • Page 108: Improving Stability When Running Ibm Spss Data Collection Interviewer Server Administration Off-Line

    Improving stability when running IBM SPSS Data Collection Interviewer Server Administration off-line If you have installed any of the IBM SPSS Data Collection Server applications for off-line use you may find that installing the Microsoft Loopback Adapter improves stability when running off-line.
  • Page 109: Ibm Spss Data Collection Survey Tabulation, Ibm Spss Data Collection Survey Reporter Server Edition, And Ibm Spss Data Collection Author Server Edition Installation Information

    Survey Reporter Server Edition, or IBM® SPSS® Data Collection Author Server Edition: If you have not already done so, verify you have the correct hardware and software: What you need to run the IBM SPSS Data Collection Server 6.0.1 applications to verify you meet the minimum hardware and software requirements.
  • Page 110: Checklist For Ibm Spss Data Collection Survey Tabulation, Ibm Spss Data Collection Survey Reporter Server Edition, And Ibm Spss Data Collection Author Server Edition Installation

    Internet Information Services SQL Server Microsoft .NET Framework 3.5 SP1 (only on machines running IBM® SPSS® Data Collection Survey Reporter Server Edition or IBM® SPSS® Data Collection Author Server Edition). Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit) (only on machines running Survey Reporter Server Edition or Author Server Edition).
  • Page 111: Ibm Spss Data Collection Survey Tabulation, Ibm Spss Data Collection Survey Reporter Server Edition, And Ibm Spss Data Collection Author Server Edition Installation Scenarios

    IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information Check Internet Explorer settings If installing onto a machine with IBM® SPSS® Data Collection Base Professional, add Base Professional users to the IBM®...
  • Page 112: Installations Onto A Domain Controller

    IIS runs on a domain controller that is accessible from the Internet. Silent installation The IBM SPSS Data Collection Server 6.0.1 installation package includes four ISS files that provide options for silently installing and removing the IBM SPSS Data Collection Server 6.0.1 applications.
  • Page 113 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information used for silently installing IBM SPSS Data Collection Server 6.0.1 on SingleTemplate.iss: single machine. When installing IBM SPSS Data Collection Server 6.0.1 on an existing database, you only need to replace DlgNewDPMAdmin with DlgAskDPMAdmin to change the installation dialog sequence.
  • Page 114 Dialog How to edit the template dlgUserAdmin The IBM® SPSS® Data Collection group used to access Data Collection components and the Data Collection user for launching and running Data Collection services. If you choose domain user, you must change NOT_SET as your domain name; if you choose to use workgroup user, you keep the settings USERDOMAIN=NOT_SET, and GROUPDOMAIN=NOT_SET.
  • Page 115 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information Dialog How to edit the template DlgSelectWebsite svComment configures the web site used for the Data Collection folders and applications;...
  • Page 116: Session Engine

    The settings are used to define the number of Web services on the Web server. Run the IBM SPSS Data Collection Server 6.0.1 installation and specify the location of the edited response file template using a command similar to the following: IBMSPSSDataCollectionServer6.exe /s /f1"<location of edited response file>"...
  • Page 117: Creating The Users And The User Group

    IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information A value assigned to the ResultCode key name in the [ResponseResult] section indicates installation results: Value...
  • Page 118 Creating the installing and running users If you are using IBM® SPSS® Data Collection Survey Tabulation, IBM® SPSS® Data Collection Survey Reporter Server Edition, or IBM® SPSS® Data Collection Author Server Edition and IBM® SPSS® Data Collection Interviewer Server, you must use the same Installing User and Running User for all products.
  • Page 119 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information In the Tree frame, click Groups In the right-hand frame, right-click Administrators and choose Add to Group This opens the Administrator Properties dialog box.
  • Page 120 Installing and Running Users on each of those machines. Be sure to log in as the Installing User before you install Survey Tabulation or IBM® Note: SPSS® Data Collection Survey Reporter.
  • Page 121: A Firewall

    IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information Creating the IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition group If you are installing IBM®...
  • Page 122: Installing Ibm Spss Data Collection Survey Tabulation, Ibm Spss Data Collection Survey Reporter Server Edition, Or Ibm Spss Data Collection Author Server Edition

    Chapter 4 Firewall between the Internet and the IBM SPSS Data Collection Interviewer Server Administration server All communication between the browser and the IBM® SPSS® Data Collection Interviewer Server Administration server (sometimes known as the Accessories server) defaults to using HTTP on port 80.
  • Page 123 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information On the Select Features screen, select Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition and then click Next On the Machine Configuration page, choose...
  • Page 124 On the Internet Information Services (IIS) Configuration screen, the installation program detects any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list.
  • Page 125 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)).
  • Page 126 FIPS 140-2. Notes: When FIPS 140-2 is configured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are defined on the Interviewer Server. For example, if the Interviewer Server is configured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Configure for...
  • Page 127: Ibm Spss Data Collection Survey Tabulation, Ibm Spss Data Collection Survey Reporter Server Edition, And Ibm Spss Data Collection Author Server Edition Post-Installation Tasks

    IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based...
  • Page 128 MS OWC license agreement or EULA. To enable the charting feature, you need to carry out the following steps: 1. Run the Chart Configuration program that is installed with IBM SPSS Data Collection Desktop 6.0.1. 2. Enable access to charts for users and roles.
  • Page 129 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information Setting up IBM SPSS Data Collection Interviewer Server Administration users, roles, and permissions Users and roles are part of the IBM® SPSS® Data Collection Interviewer Server Administration security system.
  • Page 130 Chapter 4 Adding roles In IBM® SPSS® Data Collection Interviewer Server Administration, choose Tools > User Administration The User Administration activity starts. Click Roles A list of current role names appears on the right of the screen. In this frame click New Role...
  • Page 131 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information If the activity has features, a second dialog box is displayed. Select the features that should be accessible to the roles you have just added.
  • Page 132 Enable pop-ups for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition Web page (Windows XP Service Pack 3) The pop-up blocker that comes with Windows XP Service Pack 3may block some of the dialog boxes in Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition when the default settings are used.
  • Page 133 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information Security Internet options On the Security tab of the Internet Options dialog box, select Trusted Sites, and click the Sites button.
  • Page 134 Chapter 4 Administration\Logs. IBM® SPSS® Data Collection desktop applications such as IBM® SPSS® Data Collection Base Professional usually write their log files elsewhere. If you install a mixture of Interviewer Server Administration and desktop applications on a machine, it makes sense to have all the log files written to the same location, and the Interviewer Server Administration Logs folder becomes the central location for all log files.
  • Page 135 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information Starting mrUserAdminServer and mrDPMServer3 The installation process normally starts mrUserAdminServer and mrDPMServer3 on all machines running the Interviewing Service. Take the following steps to check whether the services are running and, if necessary, to start them.
  • Page 136: System Requirements

    , as well as step-by-step instructions for installing these data sets. users may also like to have the Data Collection Developer Library available to them as it provides technical information about and the IBM® SPSS® Data Collection Data Model that is not available in the Help.
  • Page 137 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information From the Installer window, choose . Follow the instructions Install Data Collection Developer Library on each screen.
  • Page 138: Samples And Tools

    Autoplay menu. Collection Developer Library The DDL includes a number of samples and tools. All of these require IBM® SPSS® Data Collection Data Model 6.0.1, and some have additional requirements: Three C# wizards that can be used with Visual Studio .NET to simplify the creation of an IBM®...
  • Page 139: Maintenance Tasks

    Chapter Maintenance tasks Maintenance checklist This section describes tasks that you may need to carry out periodically for the IBM SPSS Data Collection Server applications. It includes: IBM SPSS Data Collection Interviewer Server Restarting all machines in a cluster Adding a new interviewing server to an existing cluster...
  • Page 140 Go through the pre-installation checklist for the new server. Select the following from Windows Control Panel on the primary server’s : Add or Remove Programs > IBM SPSS Data Collection Server 6.0.1 > Change/Remove This launches the Installation Wizard. Select the option.
  • Page 141: Adding Session Engines To An Ibm Spss Data Collection Interviewer Server

    1.5Gb. You can avoid this problem by adding additional Interview Session Engines to your IBM® SPSS® Data Collection Interviewer Servers, as long as the machines that are hosting the Engines have sufficient memory.
  • Page 142 Apply In IIS, select Web Service Extensions Double-click IBM® SPSS® Data Collection ISAPI Extensions On the Required Files tab, click to add mrIEngWS.dll in the folder that you created at the start of this procedure Click and then close the dialog box.
  • Page 143: Updating Passwords For Ibm Spss Data Collection Interviewer Server Components And Services

    Updating passwords for IBM SPSS Data Collection Interviewer Server components and services IBM® SPSS® Data Collection Interviewer Server components and services are installed with the name and password of the Running User. Many companies have a policy of regularly changing passwords to avoid security breaches, so Interviewer Server comes with a utility that the administrator or other suitably qualified user can run to update the passwords of all installed...
  • Page 144: Deleting Or Truncating Sql Log Files

    IBM® SPSS® Data Collection Interviewer Server will run using that port. If you change the port number that your web site uses after installing Interviewer Server, you must make...
  • Page 145: Changing Interviewing Urls And Registration Passwords

    Changing interviewing URLs and registration passwords When you install IBM® SPSS® Data Collection Interviewer Server, the installation procedure sets up URLs for interviewing based on the information given at that time. For example, if you are using non-default ports or SSL, the URLs will be modified accordingly.
  • Page 146: Recycling Application Pools

    Save your changes and close regedit. Changing the registration password This is optional and applies to all machines running the Interviewing Service. Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIWeb and open Web.config. Replace the default registration password stored in RegistrationPW with a password of your choice.
  • Page 147: Updating The Password For Ibm Spss Data Collection Survey Tabulation, Ibm Spss Data Collection Survey Reporter Server Edition, And Ibm Spss Data Collection Author Server Edition

    If there is high load on the interviewing server, you may need to configure your IBM® SPSS® Data Collection Interviewer Server application pool to recycle once a day. If there is low load, you can set the application pool to recycle once a week, or disable it completely. By default application pool recycling is disabled for the Interviewer Server application pool.
  • Page 148: Running The Variable Edits Migration Tool

    The upgrade needs to be performed once for each project that was created in mrTables 4.0 or earlier, to upgrade it to mrTables 4.5 through 5.5 or IBM® SPSS® Data Collection Survey Tabulation 6.0.1. The IBM® SPSS® Data Collection Survey Tabulation Upgrade tool saves the variable edits, stored in the project management system (DPM) for projects created in version 4.0 and earlier, into each of the table document (.mtd) files that exist...
  • Page 149 To migrate information for individual table documents, users, or projects: To migrate information to a specific table document, browse to the location of the table document in the FMRoot folder, for example: [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\FMRoot\Users\Admin\Projects\Museum\museum tables.mtd. To migrate information for a specific project, enter the project’s name To migrate information for a specific user, enter the user name...
  • Page 150 Chapter 5 The results of the migration process are recorded in a log at the bottom of the window. You can copy the information from this log and save it to a file as a record of the upgrade process.
  • Page 151: Modification, Repair, And Removal

    Windows’ Change/Remove feature. Log on with the user name you created for installing the IBM SPSS Data Collection Server applications. From the Windows Start menu, select: Control Panel >...
  • Page 152: Repairing An Installation

    Windows’ Change/Remove feature. Log on with the user name you created for installing the IBM SPSS Data Collection Server applications. From the Windows Start menu, select: Control Panel >...
  • Page 153 On the Maintenance Complete page, click Finish Reboot when prompted to do so. If you do not reboot, you will not be able to reinstall IBM SPSS Data Collection Server applications. Removing residual IBM SPSS Data Collection Survey Reporter files from workstations When IBM®...
  • Page 154: Troubleshooting

    If you change the variable names the installation is likely to fail. If you have already installed IBM® SPSS® Data Collection Interviewer Server on some of the machines named in the site preparation file, you will need to uninstall Interviewer Server from these machines and install it again after you have edited site preparation file.
  • Page 155: The Installation Program Fails With The Message 'Error 1608: Unable To Create Installdriver Instance

    The Client for Microsoft Networks networking protocol is not installed on the machine on which you are trying to install IBM® SPSS® Data Collection Interviewer Server. If this is part of your company’s security policy, install the protocol temporarily so that you can install Interviewer Server and then uninstall it.
  • Page 156: I Can Log In To Ibm Spss Data Collection Interviewer Server Administration If I Enter The Url As //Localhost

    Delete Files Confirm your request when prompted to do so. I can log in to IBM SPSS Data Collection Interviewer Server Administration if I enter the URL as //localhost/... but not if I enter the server’s name instead of localhost If the server name contains any characters other than letters, numbers, hyphen, and dot, you will not be able to log in to IBM®...
  • Page 157: I Want To Check That Sql Server Is Running On The Database Server But I Cannot See The Server Name In The List Of Servers

    The location of the Web Site folder containing SPSSMR has changed since IBM SPSS Data Collection Server applications were installed. What changes do I need to make in order to continue using IBM SPSS Data Collection Server applications? If the location of the Web site on which you installed IBM SPSS Data Collection Server applications changes after installation, you will need to move the IBM SPSS Data Collection Server application and IBM®...
  • Page 158 In this line, replace the pathname with the drive letter and pathname of the new Web site folder (do not change the filename itself). Save your changes and close the file. Update the Registry setting for the IBM® SPSS® Data Collection Survey Tabulation variable cache directory From the Windows Start menu, select...
  • Page 159: My Site Uses Microsoft Isa. Are There Any Changes I Need To Make In Order To Run Ibm Spss Data Collection Interviewer Server Administration

    Web site folder and click You must reboot your machine before the changes take effect. My site uses Microsoft ISA. Are there any changes I need to make in order to run IBM SPSS Data Collection Interviewer Server Administration? If you have Microsoft Internet and Security Acceleration (ISA) installed, you may encounter problems if your site has machines that have different names or IP addresses depending on whether they are being accessed via an intranet or via the Internet.
  • Page 160: The Installer Says It Can't Find Sql Server Running On The Machine Specified

    MSDART.DLL,” follow the instructions in I’m installing onto Windows XP, and the installation fails when I click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page.I’m installing onto Windows XP, and the installation fails when I click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page.
  • Page 161: After Upgrading To A Ibm Spss Data Collection Server 6.0.1 Cluster, Custom Instances That Were Created For The Purpose Of Load Balancing Are No Longer Present On The Servers

    Troubleshooting After upgrading to a IBM SPSS Data Collection Server 6.0.1 cluster, custom instances that were created for the purpose of load balancing are no longer present on the servers. Instances were introduced in DPM for the purpose of load balancing in version 5.6. When upgrading from version 5.6 to 6.0.1, the installation process removes the 5.6 installation, resulting...
  • Page 162: Enabling Security Access For Microsoft Excel, Word, And Powerpoint Exports

    Change The IBM® SPSS® Data Collection Exports Setup wizard is now ready to start the installation. Click Install This installs and registers the export components on your local machine. You can then select export options from Survey Tabulation.
  • Page 163 Excel, Word, and PowerPoint depending on your existing security settings. In Microsoft Office 2007, macro security settings are located in the Trust Center. Ensure that IBM® SPSS® Data Collection Survey Tabulation and all Microsoft Office applications are closed.
  • Page 164: I'm Having Problems Logging Into Ibm Spss Data Collection Interviewer Server Administration Or Installing/Running Ibm Spss Data Collection Survey Reporter Server Edition Or Ibm Spss Data Collection Author Server Edition

    Users who log in with Windows user names cannot activate projects If you have installed IBM® SPSS® Data Collection Interviewer Server on a domain and have customized it so that projects are activated using Windows login information rather than the IBM®...
  • Page 165 Administrative Tools > Internet Information Services In the left-hand frame of the Internet Information Services window, expand the display to show the contents of your default (or IBM® SPSS® Data Collection Interviewer Server) web site. Right-click mrIWeb and select Properties.
  • Page 166: Ibm Spss Data Collection Server Applications Are Not Running Properly In Internet Explorer 8.X

    If you are using Microsoft Internet Explorer 8.x or above, you may experience various issues when using the IBM SPSS Data Collection Server applications. You can avoid these issues by adding the appropriate IBM SPSS Data Collection Server application URLs to the Internet Explorer 8.x Compatibility View list.
  • Page 167: I'm Unable To Activate A Project In A Windows Server 2008 Cluster

    How do I view logs files from a previous IBM SPSS Data Collection Server installation? If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log files (from the Manage Logs activity for example), copy the old logs from the previous version’s log directory to the new IBM SPSS Data Collection Server 6.0.1...
  • Page 168: After Installing The Ibm Spss Data Collection Developer Library, Topics Are Missing From The Help System

    You may experience missing help topics when the IBM® SPSS® Data Collection Developer Library is installed after the IBM® SPSS® Data Collection applications are installed. You can restore the missing topics by manually deleting the IBM Eclipse Help System’s cache files: and stop the 1.
  • Page 169 Troubleshooting Note: Never clean a machine if there are IBM Corp. products installed on the machine. If you delete files that are part of an installed product you may break the uninstallation procedure for that product. Follow the steps in the checklist to clean the machine safely. If you are at all unsure about what to do contact your Support Representative for assistance.
  • Page 170 This folder may contain some export files from Export files c:\WINDOWS\Downloaded Program Files IBM® SPSS® Data Collection Survey Tabulation or the Phone Reports activity. Delete any Survey Tabulation Export Class files. Once you have completed these tasks, reboot the machine before you install another product.
  • Page 171 Troubleshooting LogFrontLib MRSCRIPTLPLib SPSSMR.Management.Monitoring Login mrScriptMDSCLib SPSSMR.Management.Monitoring. DimensionNet ManageUserProperties MRSMINTERFACESLib SPSS.UI.Utilities.Expression Splitter MDM2QuantumLib QUOTAPROVIDERLib SPSSMR.Utilities.BackupAnd Restore MDMLib QuotaRuntimeLib SPSSMR.Utilities.BackupAnd Restore.Dom MDMMGRLib SPSSMR.Web MDMToolsLib RegIntSvrLib TomLib MDSC RemoteUtilities Upgrade_3.0 MEOWMONILERLib Scripting UpgradeCati_3_0 mrEngineMemoryLib SPSS.Dimensions.FileManager UserProperties MREVALUATELib SPSS.Configuration.Dimensions Utilities MRFILEMGTLib SPSS.Constants mrIHTMLTidyLib SPSS.Data.Databaseagent mrInstall.net SPSSMR.Data.Datasource...
  • Page 172 Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.
  • Page 173 Trademarks IBM, the IBM logo, ibm.com, and SPSS are trademarks of IBM Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at http://www.ibm.com/legal/copytrade.shtml. Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.
  • Page 174 Appendix A Other product and service names might be trademarks of IBM or other companies.
  • Page 175: Index

    Anonymous User Default web site folder creating, 29 moving after installation, 149 Anonymous User, creating, 112 delete ANSI codepage IBM SPSS Data Collection Survey Reporter files, 145 .Net, 159 dialer Application pools certification, 22 recycling, 138 Marketing Systems Group Pro-T-S, 22...
  • Page 176 109 ports needed for domains, 32 Installation IBM SPSS Data Collection Base Professional users modify, 143 adding to IBM SPSS Data Collection group, 79, 125 removing, 144 IBM SPSS Data Collection Developer Library repairing, 144 installing, 128, 160 installation checklist, 16, 102...
  • Page 177 Microsoft Internet Explorer 8 or above load balancing, 93 checking it is installed, 24 Interview Session Engines Installing, 10 adding to IBM SPSS Data Collection Interviewer Microsoft PowerPoint Servers, 133 exporting tables to Microsoft PowerPoint, 154 naming alternate for Phone Participants, 135...
  • Page 178 Product session engine Installing from downloaded file, 20 registration, 69 Projects session engines setting up in IBM SPSS Data Collection Interviewer configure multiple, 70 Server Administration, 127 Session engines adding to IBM SPSS Data Collection Interviewer Servers, 133 Quota control silent installation, 109 access problems on scriptwriters’...
  • Page 179 TCP/IP registry settings for Interview and Web servers, 83 Terminal services, 20 trademarks, 165 upgrade IBM SPSS Data Collection Server 6.0.1 cluster, 153 upgrade paths, 21 URLs for interviewing, 137 Users adding to IBM SPSS Data Collection Interviewer Server Administration, 76–77, 121 virtual directories configure multiple, 69...

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