Agents Display Offline In The Portal Client But Fire Situations And Agent Logs Report That They Are Running; Navigator View Sorts Erratically When You Remove Multiple Managed Systems Simultaneously; Multiple Events That Occur At The Same Time Are Loaded Too Slowly; Desktop Client Performs Poorly After Installing Language Packs For Ibm Tivoli Monitoring - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

Troubleshooting guide
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"C:\IBM\ITM\TMAITM6\kdy_xa.exe -r DB2:FROBERTS:UD
-pc ud" (4300DFCE.0001-828:kdytasks.cpp,1066,"runCommand")
STDOUT [0 characters] is: (4300DFCE.0002-828:kdytasks.cpp,1069,
"runCommand") STDERR [76 characters] is: Error line(391): Unable to delete file:
C:\IBM\ITM\tmaitm6\KUDCMA_DB2.exe
(4300DFCE.0003-828:kdytasks.cpp,3291,"setConfig") KDY1008E Received bad return code
[3221225477] from two-way translator
command [C:\IBM\ITM\TMAITM6\kdy_xa.exe -r DB2:FROBERTS:UD -pc ud]
(4300E020.0000-864:knt10agt.cpp,243,"getBinaryPath")
Error retrieving binary path for process ID 8.
(4300E021.0000-864:knt10agt.cpp,243,"getBinaryPath")
Error retrieving binary path for process ID 8
This error can occur when the Tivoli Enterprise Monitoring Server is restarted and
the agent displays offline even though its running because the agent did not
register a heartbeat yet.
Agents display offline in the portal client but fire situations and agent
logs report that they are running
This error can occur if the agent names in the group identified contained
embedded spaces. Agent names cannot contain embedded spaces. Edit the agent
names to remove the spaces. The CTIRA_HOSTNAME environment variable on
the agents must include a specific definition for correct agent host names.
Navigator view sorts erratically when you remove multiple managed
systems simultaneously
The Tivoli Enterprise Portal Navigator view displays erratic sorting behavior when
you remove multiple managed systems at the same time after clicking Remove
Offline Systems menu item from the Managed System Status view. Allow the
display to finish updating before attempting another operation

Multiple events that occur at the same time are loaded too slowly

Manually set the variable KFW_CMW_EVENT_SLEEP in cq.ini on Linux or
kfwenv on Windows to less than 10 seconds:
KFW_CMW_EVENT_SLEEP=5
Desktop client performs poorly after installing Language Packs for IBM
Tivoli Monitoring
About this task
Some configuration settings for the Tivoli Data Warehouse database can cause
performance degradation. Perform the following steps from a db2cmd prompt to
correct the DB2 settings:
1. Check the Health Monitor configuration:
2. Turn the Health Monitor off:
3. Determine what databases Tivoli Monitoring connects to:
4. Check system buffer pool settings on the Tivoli Enterprise Portal Server and
db2 get dbm config | find /I "health"
db2 update dbm config using HEALTH_MON OFF
db2 list application
PROXYWH databases:
Chapter 7. Portal client troubleshooting
143

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