The Tivoli Enterprise Portal Desktop Does Not Work When Exporting Display; Some Attribute Groups Showing A Different Name In The Tivoli Enterprise Portal; Monitoring Agents Show In An Unexpected Position In The Navigation Tree - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

The Tivoli Enterprise Portal desktop does not work when exporting
DISPLAY
About this task
The Tivoli Enterprise Portal desktop does not work when exporting the DISPLAY
from a Linux system to a Windows system running cygwin.
The Tivoli Enterprise Portal desktop client log on the Linux system,
install_dir/logs/kcjras1.log, contains the following error: EXCEPTION:
Attempting to load home workspace: java.lang.IllegalArgumentException:
Width (0) and height (0)
Edit the cnp.sh startup file by doing one of the following:
v Add the java system property " -Dawt.toolkit=sun.awt.motif.MToolkit " by doing
v Use a 1.6 JRE to run the Tivoli Enterprise Portal desktop by doing the following:
Some attribute groups showing a different name in the Tivoli
Enterprise Portal
The Tivoli Enterprise Portal pulls the attribute group names out of the resource
bundle jar files for each product. At this time, these resource bundle jars are not
guaranteed to be available to the CLI client. For example, KLZ CPU and KLZ Disk
are listed in the Tivoli Enterprise Portal as Linux CPU and Linux Disk IO.
Monitoring agents show in an unexpected position in the navigation
tree
In the Tivoli Enterprise Portal, the navigation tree represents all the agents in the
environment with a top level of "Enterprise." The default presentation assumes that
each agent of a particular type comes from a different IP address and host name.
When that is not true, the agent will display at an unexpected or random location.
One example is when multiple agents are installed on a single server. Another
example is when a high availability option like Microsoft Windows Clustering is
used and an IP address is shared.
Changes to the agent environment variable "CTIRA_HOSTNAME" affect the
display name in the workspace but not within the navigator tree. Here is an
explanation of how to configure the portal server for desired navigator item
display. The portal server has a configuration environment variable that changes
the navigation tree to depend on the host name instead of the IP address:
the following:
1. Locate the install_dir/architecture/cj/bin/cnp.sh file on the Linux
system.
2. Change this line: ${TEP_JAVA_HOME}/bin/java -Xms64m -Xmx256m
-showversion -noverify -classpath ${CPATH} -Dkjr.trace.mode=LOCAL
... to include the system property, ${TEP_JAVA_HOME}/bin/java -Xms64m
-Xmx256m -showversion -noverify -classpath ${CPATH}
-Dawt.toolkit=sun.awt.motif.MToolkit -Dkjr.trace.mode=LOCAL ...
1. Locate the install_dir/architecture/cj/bin/cnp.sh file on the Linux
system.
2. Export TEP_JAVA_HOME=/opt/ibm/java-i386-60/.
3. Export KCJ_HOME=... .
Chapter 7. Portal client troubleshooting
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