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E027SLL-H - Tivoli Monitoring - PC
Troubleshooting manual
IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 11
Troubleshooting guide
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Contents
Table of Contents
Troubleshooting
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Agent configuration failed on remote deployment
while using single quotes for configuration
properties
.
.
.
.
.
New attributes missing
.
Unable to receive summarized data for the last
hour in the Tivoli Enterprise Portal
.
Summarization for CCC logs is not allowed
.
Receive errors when modifying the JAVA HEAP
SIZE for the Summarization and Pruning Agent
.
When associating situations, they fire, but cannot
be viewed
.
.
.
.
.
The Summarization and Pruning agent fails when
processing an index created in a previous release of
the product
.
.
.
.
.
Summarization and Pruning agent schedule not
affected by daylight saving time
.
Attribute names must be kept under 28 characters
long
.
.
.
.
.
.
.
Agent deployment operations are not completing
before the TIMEOUT expires
.
Deploy cannot tell if the installation failed
.
An agent does not display in the portal client or in
the output from the listSystems command
.
One monitoring agent's workspaces are listed
under another agent node on the portal client
Issues with starting and stopping an agent as a
non-Administrator user
.
UNIX-based systems Log agent was deployed,
configured, and started but returns the
KFWITM290E error
.
.
KDY1024E error is displayed when configuring the
run-as user name for an agent
.
Interface unknown messages in ras1 logs
.
When upgrading a System Service Monitors agent
from 3.2.1 to 4.0, receive KDY3008E message
.
The Tivoli Data Warehouse fails and you either
lose data or have memory problems
.
Error list appears in warehouse logs
.
When configuring the Monitoring Agent for Sybase
and the Warehouse Proxy Agent, receive message
to use CandleManage
.
listSit command with the type option fails with a
KUIC02001E message on Japanese Systems
.
Creating a situation from a group member does
not copy the distribution list
.
A changed situation name does not show up
.
New agents do not display in the portal client
Navigator view
.
.
.
.
An agent displays unavailable in the portal client
CTIRA_HOSTNAME has no effect on log file
names
.
.
.
.
.
.
.
The Summarization and Pruning Agent and the
Warehouse Proxy Agent do not work with DB2
9.1
Fix Pack
2
.
.
.
.
.
An error of 'can bind a LONG value only for
insert' appears
.
.
.
.
Errors in either the Warehouse Proxy Agent or
Summarization and Pruning Agent logs
Receive a message saying that the statement
parameter can only be a single select or a single
stored procedure
.
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Custom defined workspace views do not handle
symbol substitution as expected
.
Unresolved variables in custom queries
A message appears after accepting the license
Adding agent help files requires a restart of the
Eclipse Help Server and the Tivoli Enterprise
Portal Server
.
.
.
.
Unable to create historical collection directory for
ud:db2inst1
.
.
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.
Receive a large amount of data back from the
warehouse for a baseline command
.
Chapter 11. Command
troubleshooting
. . . . . . . . . . 201
On Solaris 8 operating systems, checkprereq
processes do not complete
.
Situations deleted from the CLI are still listed on
Tivoli Enterprise Portal Situation editor
.
The tacmd addBundles command returns an
unexpected KUICAB010E error message
.
tacmd removeBundles command returns
unnexpected KUICRB010E error message
.
tacmd executecommand command run against
subnode fails
.
.
.
.
The krarloff command returns an error message
Unexpected KUIC02013E error message
Missing options for login -stdin results in
unexpected behavior
.
.
A system error occurs with the tacmd
editsystemlist -e command
.
Problem running the tacmd listsystemlist -d
command on Linux systems
Commands with embedded single quotation marks
fail
.
.
.
.
.
.
.
.
tacmd exportnavigator -o not behaving correctly
TACMD xxxxAction commands fail on Japanese
systems
.
.
.
.
.
.
Overrides set against an agent cannot be deleted
from the command line
.
tacmd listsit -m UX Managed System gives no
result
.
.
.
.
.
.
.
Receive a busy monitoring server message when
using the getfile, putfile, or executecommand
commands
.
.
.
.
.
Reconfiguring an agent and then getting the
deploy status yields a port number message
.
tacmd getfile or putfile command is failing
.
Temporary files remain when tacmd getfile or
putfile is interrupted
.
.
Receive an OutOfMemory exception when using
the import or export commands
.
The suggestbaseline or acceptbaseline commands
fail
.
.
.
.
.
.
.
.
Problems with Take Action commands and curly
brackets
.
.
.
.
.
.
When configuring the Monitoring Agent for Sybase
and the Warehouse Proxy Agent, receive message
to use CandleManage
.
listSit command with the type option fails with a
KUIC02001E message on Japanese Systems
.
.
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Contents
ix
Table of
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Table of Contents
Troubleshooting
troubleshooting guide
1
Chapter 1. Introduction to troubleshooting
19
Chapter 2. Logs and data collection for troubleshooting
23
Chapter 5. Installation and configuration troubleshooting
83
Installation on the Linux S390 R2.6 64-bit operating system fails with the message "LINUX MONITORING AGENT V610Rnnn unable to install agent" where nnn is the release number
114
Chapter 6. Connectivity troubleshooting
133
Chapter 7. Portal client troubleshooting
145
Chapter 8. Portal server troubleshooting
165
Chapter 9. Monitoring server troubleshooting
171
A deleted object is redisplayed when two hot standby (FTO) hubs reconnect
184
Chapter 10. Monitoring agent troubleshooting
189
Chapter 11. Command troubleshooting
219
Chapter 12. Performance Analyzer troubleshooting
233
Utilities for backing up the database
241
Chapter 14. Event synchronization troubleshooting
249
Netcool/OMNIbus integration troubleshooting
250
Tivoli Enterprise Console integration troubleshooting
260
Chapter 15. Tivoli Common Reporting troubleshooting
263
Chapter 16. Tivoli Audit Facility troubleshooting
273
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