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Table Of Contents - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

Troubleshooting guide

Table Of Contents

Table of Contents

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Contents

Tables . . . . . . . . . . . . . . . xiii

About this information . . . . . . . . xv

Chapter 1. Introduction to

troubleshooting . . . . . . . . . . . 1

Sources of troubleshooting information

Problem classification .

Viewing the IBM Support Portal .

Subscribing to IBM support notifications .

Chapter 2. Logs and data collection for

troubleshooting . . . . . . . . . . . 5

Appropriate IBM Tivoli Monitoring RAS1 trace

.

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.

Running snapcore to collect information .

Locating the core file

.

Getting Dr. Watson dumps and logs

KpcCMA.RAS files .

.

Sources of other important information

Chapter 3. Common problem solving . . 9

About the tools

.

.

.

I am trying to find out what software is supported

Workspaces are missing or views are empty

Diagnosing that workspaces are missing or

.

.

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.

Resolving application support problems .

Resolving monitoring server problems .

Resolving monitoring agent problems

Status of a monitoring agent is mismatched between

the portal client and tacmd command

Diagnosing that the status of a monitoring agent

is mismatched between the portal client and

.

Resolving monitoring agent problems

Resolving monitoring server problems .

The portal server does not start or stops responding 15

Diagnosing that the portal server does not start

or stops responding

Resolving database problems - missing table or

portal server database .

Resolving database problems - user ID and

.

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.

Resolving database problems - instance not

.

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Diagnosing that portal server logon fails.

The portal client does not respond.

Diagnosing that the portal client does not

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Resolving storage or memory problems .

Resolving client configuration problems .

Historical data is missing or incorrect

© Copyright IBM Corp. 2005, 2012

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Diagnosing that historical data is missing or

Resolving warehouse proxy connection problems 21

Resolving warehouse proxy agent problems -

configuration .

Resolving warehouse proxy agent problems -

. 1

Resolving summarization and pruning agent

. 1

. 2

Resolving persistent data store for z/OS

. 2

Historical data does not get collected for some

monitoring server attribute groups

A situation does not raise when expected .

Diagnosing that a situation does not raise when

. 5

Resolving situation-specific problems .

. 5

A reflex automation script does not run when it

. 6

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. 7

Diagnosing that a reflex automation script does

. 7

not run when it should

. 8

Resolving format and variable problems .

High CPU usage on a distributed system .

Diagnosing high CPU usage on a distributed

. 9

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. 9

Resolving situation problems - diagnostic actions 30

. 10

Resolving situation problems - corrective actions

Resolving firewall problems - diagnostic actions

. 10

Resolving firewall problems - corrective actions

. 11

Resolving Oracle DB Agent problems - diagnostic

. 12

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. 12

Resolving Oracle DB Agent problems - corrective

.

. 13

Chapter 4. Tools. . . . . . . . . . . 35

Trace logging .

. 13

Log file locations

. 14

Installation log files.

. 14

Reading RAS1 logs .

Setting traces .

Dynamically modify trace settings for an IBM Tivoli

. 15

Monitoring component

Using the IBM Tivoli Monitoring Service Console

. 16

Starting the IBM Tivoli Monitoring service

.

. 16

Blocking access to the IBM Tivoli Monitoring

Service Console .

. 17

Displaying portal server tasks in the command

. 18

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. 18

KfwSQLClient utility .

Clearing the JAR cache

. 18

Using the UAGENT application

. 19

pdcollect tool .

. 19

. 20

Backspace Check utility .

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iii

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Troubleshooting

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