IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 283

If you experience problems with the My support feature, you can obtain help in
one of the following ways:
Online
By phone
Contacting IBM Software Support
IBM Software Support provides assistance with product defects. The easiest way to
obtain that assistance is to open a PMR or ETR directly from the IBM Support
Assistant.
Before contacting IBM Software Support, your company must have an active IBM
software maintenance contract, and you must be authorized to submit problems to
IBM. The type of software maintenance contract that you need depends on the
type of product you have:
v For IBM distributed software products (including, but not limited to, Tivoli,
v For customers with Subscription and Support (S & S) contracts, go to the
v For customers with Linux, iSeries, pSeries, zSeries, and other support
v For IBM eServer software products (including, but not limited to, DB2 and
If you are not sure what type of software maintenance contract you need, call
1-800-IBMSERV (1-800-426-7378) in the United States. From other countries, go to
the contacts page of the IBM Software Support Handbook on the web at
http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html and
click the name of your geographic region for phone numbers of people who
provide support for your location.
Send an e-mail message to erchelp@ca.ibm.com, describing your problem.
Call 1-800-IBM-4You (1-800-426-4968).
Lotus, and Rational products, as well as DB2 and WebSphere products that run
on Windows or UNIX operating systems), enroll in Passport Advantage in one
of the following ways:
Online
Go to the Passport Advantage website at http://www-306.ibm.com/
software/howtobuy/passportadvantage/pao_customers.htm .
By phone
For the phone number to call in your country, go to the IBM Software
Support website at http://techsupport.services.ibm.com/guides/
contacts.html and click the name of your geographic region.
Software Service Request website at https://techsupport.services.ibm.com/ssr/
login.
agreements, go to the IBM Support Line website at http://www.ibm.com/
services/us/index.wss/so/its/a1000030/dt006.
WebSphere products that run in zSeries, pSeries, and iSeries environments), you
can purchase a software maintenance agreement by working directly with an
IBM sales representative or an IBM Business Partner. For more information
about support for eServer software products, go to the IBM Technical Support
Advantage website at http://www.ibm.com/servers/eserver/techsupport.html.
265
Support information