On A Rhel6 64-Bit System, The Tivoli Monitoring Installer Fails With Errors; Application Agent Remote Deployment On Workload Partition Fails - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

On a RHEL6 64-bit system, the Tivoli Monitoring installer fails
with errors
On a RHEL6 64-bit system, the Tivoli Monitoring installer fails with errors similar
to the following example:
--------------------------------
runGSkit: ----- Running command:
/opt/IBM/ITM/li6243/gs/bin/private_verifyinstall -----
/opt/IBM/ITM/li6243/gs/bin/gsk7ver: error while loading shared
libraries: libstdc++.so.5: cannot open shared object file: No such file or directory
Error: Verify Failed
Expected Details of gskit in /opt/IBM/ITM/li6243/gs
Got
runGSkit: return code from command is 99
runGSkit: ----- End of running command -----
runGSkit: error Return error code: 99
runGSkit: error GSKit check failure, script:
/opt/IBM/ITM/li6243/gs/bin/private_verifyinstall
runGSkit: error li6243 - GSK check error, verifyInstall test failed
runGSkit: Backup failed GSKit installation into /opt/IBM/ITM/tmp/badGSKit_keep.tar
Tivoli Monitoring requires both the 32-bit and 64-bit compat-libstdc++ libraries
installed on the 64-bit system. The installation fails because of the missing 32-bit
libstdc++.so.5.
Use the following commands to verify that both the 32-bit and 64-bit versions of
the libraries are installed. An example of the command output is displayed below:
--------------------------------
# rpm -q --filesbypkg compat-libstdc++-33
compat-libstdc++-33 /usr/lib64/libstdc++.so.5
compat-libstdc++-33 /usr/lib64/libstdc++.so.5.0.7
compat-libstdc++-33 /usr/lib/libstdc++.so.5
compat-libstdc++-33 /usr/lib/libstdc++.so.5.0.7
# rpm -q --qf "%{NAME}-%{VERSION}-%{RELEASE}.%{ARCH}\n"
compat-libstdc++-33
compat-libstdc++-33-3.2.3-61.x86_64
compat-libstdc++-33-3.2.3-61.i386
If any entries under /usr/lib64 are missing under /usr/lib, locate and install the
32-bit version of the compat-libstdc++-33 package.
Application agent remote deployment on workload partition
fails
The remote deployment of an application agent fails with the error:
KDY0034E: An unexpected error occurred. The agentpc agent was restarted
but the agent version is not as expected. Current agent version is
agentVersion and the expected version is expectedVersion. The deployment
failed as the expected agent version is different from the current version.
To enable remote deploy on some workload partitions, you must change the
install.sh file, located in the Tivoli Monitoring depot:
CANDLE_HOME/tables/TEMS/depot/PACKAGES/unix/kci/<VERSION>/install.sh
Replace the following part:
if [ -n "$fieldSep" ] # BigK.
then
cat $rFile | grep -i "$thisMachShort" > /dev/null 2>&1
[ $? -eq 0 ] || return
fld23=$(cat $rFile | grep -i "$thisMachShort" | cut -d "$fieldSep" -f2-4)
Chapter 5. Installation and configuration troubleshooting
91