Java Errors Occur With The Ibm V1.4.2 Jre; Web Portal Client Does Not Work With Sun Jre - IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual

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Note: On 64-bit systems when a 32-bit SUN JRE is already installed, the 32-bit
SUN JRE control panel appears independently when you access Start->Control
Panel->Add or Remove Programs->Java. After installing a 64-bit SUN JRE over the
32-bit SUN JRE, the 32-bit SUN JRE control panel disappears from the location,
and the 64-bit SUN JRE control panel appears when you access Start->Control
Panel->Add or Remove Programs->Java instead of the 32-bit SUN JRE control
panel. If you want to access the 32-bit SUN JRE control panel, use the
32bit_jre_install_dir/bin/javacpl.exe file.

Java errors occur with the IBM v1.4.2 JRE

If you experience any problems using the IBM 1.4.2 JRE use the version shipped
with the Tivoli Enterprise Portal v6.1.
IBM Tivoli Monitoring v6.2 ships with IBM 1.5.0 JRE. Use this version if you have
installed IBM Tivoli Monitoring v6.2.

Web Portal Client does not work with Sun JRE

About this task
Update one file associated with the Tivoli Enterprise Portal browser client in order
to ensure that the Sun JRE is used. The file name is jrelevel.js, and it is located
in the \IBM\ITM\CNB directory on Windows systems. Here is the default value
currently seeded in the file:
The following value picks up the latest 1.5.x_xx version
var jreLevel = "5.0"; -- "family" JRE identifier
The following value use the default JRE, which should be the Sun JRE assuming it
was the last one installed:
var jreLevel = "*"; --
Clear the browser cache and restart your browser client. To clear the browser cache
Open Java Control Panel (start/Control Panel/Java), and complete the following
steps:
1. Select the General tab.
2. Click Delete Files....
3. Check the box labeled "Downloaded Applets:".
4. Click OK.
You can find the browser log in the following directory (ensure that your folder
options are set to display hidden files):
v C:\Documents and Settings\Administrator\Application Data\IBM\Java\
v C:\Documents and Settings\Administrator\Application Data\Sun\Java\
var jreLevel = "1.5.0"
Deployment\log>plugin150.trace (for IBM java plugin)
Deployment\log>plugin150_xx.trace (for sun jre)
Chapter 7. Portal client troubleshooting
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