Maxacd Licenses; Maxacd For Lync Server Licenses (Bundle License 9Lxxxx; Maxagent For Lync Licenses (Bundle License 9Axxxx - Altigen MaxACD Administrator Manual

Chapter 2: System Requirements and Installation
MaxACD Client Applications - System Requirements
IBM/PC AT compatible system
•
• Microsoft .NET 2.0 framework or higher
2 GHz CPU
•
• 1 GB available hard drive disk space
1 GB RAM
•
• SVGA monitor (1024 x 768) with 256-color display or better
• Keyboard and mouse
CDRs
The following external CDR databases are supported:
• Microsoft SQL Server 2008
• Microsoft SQL Server 2008 express
Note: Running SQL Server in a MaxACD machine is not supported.
Online Help
• Internet Explorer 6.0 or higher browser
Email Server Integration
• Microsoft Exchange Server 2008

MaxACD Licenses

This section lists the licenses available for components of MaxACD.

MaxACD for Lync Server Licenses (Bundle license 9Lxxxx...)

• MaxACD for Lync License
HMCP Media Server License x 1 (supports up to 600 G.711 codecs)
•
HMCP Agent Supervision Session License x 20
•
• AltiReport License
• VRManager License
• Multi-Lingual License
Advanced Call Router License
•
• SIP Trunk License x 300
• 10 MaxAgent for Lync Licenses
• 1 MaxSupervisor for Lync License

MaxAgent for Lync Licenses (Bundle license 9Axxxx...)

MaxACD supports up to 256 agents.
• Station License x 1
ACM Agent Seat License x 1
•
MaxAgent Seat x 1
•
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MaxACD Administrator Manual