Altiware Licenses; Installing Altiware - Altigen AltiWare ACC 5.2 Administration Manual

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Software license key—A 20-digit key located on the front of the End User License
Agreement. The following table lists all licenses used in AltiWare 5.2.

AltiWare Licenses

The following licenses are available:
Table 1. AltiWare ACC/ACM 5.2 License Summary
License Type
Station License
AltiContact Manager (ACM)
ACM Agent Seat
AltiServ Contact Center (ACC)
ACC Agent Seat
AltiView
AltiConsole
AltiAgent
AltiSupervisor
IPTalk
SIP Trunk
3rd Party SIP Device
AltiEnterprise
AltiGateway Expansion
Dedicated Recording Seat
License
Concurrent Recording Session
License
Multilingual
Advanced Call Router
AltiReport
VRManager
SDK Connection Session
Trunk Control APC SDK

Installing AltiWare

For detailed instructions on installing and upgrading AltiWare, AltiGen Dealers should
refer to "5.2 Upgrade Guidelines" in the Knowledge Base, available from the AltiGen
Dealer Web Site, at https://dealer.altigen.com.
Chapter 2: AltiWare Requirements
License Model
Per activated extension
Per system
Per concurrent login
(Single agent logged into multiple WGs will only
take one license)
Per system
Per concurrent login
(Single agent logged into multiple WGs will only
take one license)
Per concurrent login
Per concurrent login
Per concurrent login
Per concurrent login
Per concurrent login
Per activated SIP trunk
Per seat registering as an IP extension (non-
concurrent)
Per server license
Per gateway
Per seat assigned to record to a centralized
folder, and per trunk port with recording enabled
Per session
Per system
Per system
Per system
Per system
Per session
Per session
AltiWare ACC 5.2 Administration Manual 23

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