Appendix; Errors And Troubleshooting - Altigen MaxOutlook Manual

Errors and Troubleshooting

The following errors may be displayed as login or connectivity errors.
Error Message
MAX Communica-
tion Server connec-
tion limit has been
exceeded.
Cannot connect to
AltiLink. Please check
server name or net-
work connection.
Cannot access voice
mail list while mail
box in use.
Mail service is
unavailable. Please
check with your
administrator.
Please register AlpIn-
terface.dll (regsver32
AlpInterface.dll).
You have entered an
invalid password.
Please try again.
Description
No license was found
OR more than allowed
number of MaxCom-
municator/MaxOut-
look users have
attempted to log on.
You are not connected
to Communica-
MAX
tion Server.
Mail box is in use by
the AltiGen Voice Mail
System and is tempo-
rarily unavailable.
Voice mail service is
not enabled on MAX
Communication
Server.
MaxOutlook uses this
dll to communicate
with MAX Communi-
cation Server. It should
be registered in user
system.
The password is incor-
rect.
A
P P E N D I X
Solution
Maintain the number of Max-
Communicator license keys or
add additional session licensing.
Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
Communication Server (if
MAX
using the DNS name in the
server field).
Wait awhile, then try again.
Make sure voice mail service is
started.
Re-register this file. Type in
DOS command window,
regsver32 AlpInterface.dll
Change directory to MaxOut-
look directory, type regsver32
AlpInterface.dll
Enter your extension password.
MaxOutlook Manual
A
75