Troubleshooting Tips - Altigen MaxACD Administrator Manual

Chapter 22: Microsoft Exchange Integration
To Test Message Delivery to Exchange
1. Leave a voice mail for extension 1000. The message light illuminates.
2. Log on to the Exchange Mailbox from Outlook and check for the message in the
inbox. The message should be titled Voice-mail from xxxx and include the voice
mail as a
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To check Message State Change Notification
1. Log in to extension 1000's voice mail from a phone. The message you left in the
preceding step should be there as a new message.
2. Save the message by pressing 3. Within approximately a minute, the message in
Outlook will become a saved message as well—it will no longer appear in bold.
To Listen to VM in Outlook
Open the message in Outlook, and open the
message.
To check Deletion Notification
1. Delete this message from Outlook.
2. Wait a couple of minutes, and then log on to extension 1000's voice mail from a
phone. The voice mail should no longer be there.
If any of these tests fail, consult the "Troubleshooting Tips" section.

Troubleshooting Tips

To check the profile for the service account
1. Log on to the MaxACD system as the AltiGen service account (for example,
AltiGen_telesystem). You will need the password you set up when you installed
MaxACD.
2. Select Control Panel > Mail. (In Windows 2003, right-click Microsoft Office on
the Start menu, and select Properties.)
3. Click Show Profiles. In MaxACD, there is only one profile there, which is for the
service account, so that name should be AltiExch<ServerName><AccountName>
(for example, AltiExchMAILSERVERAltiGen_telesystem).
If you don't see any such profile, make sure that \altiserv\exe folder does not contain
the files
mapi32.dll
and start the Exchange Integration Service.
To delete the profile for the service account
If an error occurred while MaxACD was creating the service account profile, the damaged
profile would remain there until removed manually. After the reconfiguration, the new
profile can't be created, because the old one still exists.
You can remedy this in the following way:
1. Log on as AltiGen Service Account.
2. Shut down Altigen VM Exchange Integration Service from Control Panel >
Administrative Tools > Services, then open Control Panel > Mail (or Mail and
Fax) and click Show Profiles. Remove the service profile.
3. Start the AltiGen VM Exchange Integration Service from Control Panel >
Administrative Tools > Services.
If this doesn't work, contact AltiGen Technical Support.
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MaxACD Administrator Manual
attachment.
or
gapi32.dll
attachment. It should be the same
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. If these files exist, delete them, then stop