Setting Queue Management Options - Altigen AltiContact Manager Version 4.6 Administration Manual

Huntgroup Configuration

Setting Queue Management Options

In the Queue Management window of Huntgroup Configuration, you can
set audio peripheral options—which greetings and updates to use as well as
the update interval. For each huntgroup you can either use the system
default audio peripheral configuration or you can set up a custom
configuration.
Figure 7. Queue Management window, Huntgroup Configuration
The default audio peripheral setup is discussed in "Audio Peripheral
Configuration" on page 5-27. Custom configuration involves choosing
other phrases—a function set with the IVR as discussed in Chapter 11, IVR
Configuration.
You can also use Apply to... as discussed in "Apply to Button" on page
14-2 to apply the configuration to one, some, or all huntgroups.
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