Maintenance And Troubleshooting - NEC POWERMATE P - SERVICE MANUAL 1995 Service And Reference Manual

Section 4

Maintenance and Troubleshooting

This section provides information on maintaining and troubleshooting the PowerMate P Se-
ries computers. Also included in this section are NEC service telephone numbers (Table
Section 4-1) and procedures for replacing the CMOS battery.
Table Section 4-1 NEC Service and Information Telephone Numbers
Service
To order NEC spare parts
To order options in the U.S.
To access the NEC Electronic Bulletin Board
System (BBS) for down loading software
drivers and the latest BIOS for ROM flashing
NEC Service
Listen to the automated attendant and select the appropriate menu
to reach one of the following departments.
Information Center - literature, dealer locations, sales leads, response to ads
NASC (National Authorized Service Centers)
Administration - new dealer service authorization/warranty claims
NSRC (National Service Response Center) - questions other than products, spare parts or
technical support
Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
Laptops/Notebooks (Versa/ProSpeed/UltraLite)
Desktop/Tower Computers (Ready/Image/PowerMate/BusinessMate/Express)
Printers (Silentwriter/Colormate/Pinwriter)
FastFacts™, an automated service for
sending the latest Technical Information
Bulletins and other information about NEC
products to your fax machine 24 hours a day.
Canadian Inquires
Call
In the U.S., call 1(800) 632-4525
Local Sales Office
1(508) 635-4706 (see BIOS Update Utility in
Section 2 or Section 3)
In the U.S., call 1(800)632-4525
In the U.S., call 1(800) 366-0476.
Outside the U.S., call 1(708) 238-7800
1(416) 795-3554