Section 4 Maintenance And Troubleshooting; Online Services - NEC POWERMATE VE - SERVICE MANUAL 08-1996 Service Manual

Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the PowerMate Ve
Series computers. Also included in this section are NEC service telephone numbers,
(Table 4-1), online information access, and procedures for replacing the CMOS battery.
Table 4-1 NEC Service and Information Telephone Numbers
Service
To order NEC spare parts, cross-shipments,
status on orders, part numbers, contracts,
extended warranties and customer service
issues (dealers only)
To order NEC spare parts (for customers)
To obtain option information, literature, dealer
locations, and sales leads
To open a service call or speak to a technician
To send technical questions over email
To fax technical questions to customer support
To log onto the NEC Electronic Bulletin Board
System (BBS) for down loading software drivers
and the latest BIOS for ROM flashing
To acquire FastFacts™ about NEC products
to your fax machine 24 hours a day. Use this
automated service to receive the latest Technical
Information Bulletins and more.
To inquire about Canadian repairs

ONLINE SERVICES

The following sections provide valuable information on how to access the various online
services available for your use.
Call
In the U.S., call 1(800) 632-4525
In the U.S., call 1(800) 233-6321
In Canada, call 1(800) 727-2787
Call 1(800) NEC-INFO
In the U.S., call 1(800) 632-4565
tech-support@nectech.com
In the U.S., fax 1(508) 635-4666
Call 1(508) 635-4706
(see BIOS Update Utility in Section 2)
In the U.S., call 1(800) 366-0476
Outside the U.S., call 1(708) 238-7800
Call 1(800) 268-4191