Section 4 Maintenance And Troubleshooting - NEC POWERMATE P60D Service Manual

Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting PowerMate Series
computers. NEC service and information telephone numbers are listed in Table 4-1.
Table Section 4-1 NEC Service and Information Telephone Numbers
Service
To order NEC spare parts
To order options in the U.S.
To access the NEC Electronic Bulletin Board
System (BBS)
To down load files - provides software drivers
and the latest ROM BIOS for flash ROM
computer systems
NEC Service
Listen to the automated attendant and select the appropriate menu
to reach one of the following departments.
Information Center - literature, dealer locations, sales leads, response to ads
NASC (National Authorized Service Centers)
Administration - new dealer service authorization/warranty claims
NSRC (National Service Response Center) - questions other than products, spare parts
or technical support
Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
Laptops/Notebooks (Versa/ProSpeed/UltraLite)
Desktop/Tower Computers (Ready/Image/PowerMate/BusinessMate/Express)
Printers (Silentwriter/Colormate/Pinwriter)
FastFacts™ - automated service that sends
the latest information about NEC products to
the fax machine 24 hours a day
Use FastFacts to obtain Technical Information Bulletins.
Canadian Inquires
Call
In the U.S., call 1(800) 632-4525
Local Sales Office
1(508) 635-4706 (see "BIOS Update Utility" in
Section 2)
1(508) 635-4706 (see "BIOS Update Utility" in
Section 2)
In the U.S., call 1(800)632-4525
In the U.S., call 1(800) 366-0476
Outside the U.S., call 1(708) 860-9500, Ext. 2621
1(416) 795-3554