Troubleshooting And Technical Support; Troubleshooting Checklist - Pepperl+Fuchs ICDM-RX/TCP-DB9/RJ45-PM Installation And Configuration Manual

ICDM-RX/TCP Installation and Configuration Guide

Troubleshooting and Technical Support

11. Troubleshooting and Technical Support
This section contains troubleshooting information for your ICDM-RX/TCP. You may want to review the following
subsections before calling Technical Support because they will request that you perform many of the
procedures or verifications before they will be able to help you diagnose a problem.
• Troubleshooting Checklist on Page 126
• General Troubleshooting on Page 127
• Testing Ports Using Port Monitor (PMon2) on Page 130
• Testing Ports Using Test Terminal on Page 134
• Socket Mode Serial Port Testing on Page 141
• Daisy-Chaining ICDM-RX/TCP With Dual Ethernet Ports on Page 147
• ICDM-RX/TCP LEDs on Page 148
• Removing ICDM-RX/TCP Security Features on Page 150
If you cannot diagnose the problem, you can contact Technical Support.

11.1. Troubleshooting Checklist

The following checklist may help you diagnose your problem:
• Verify that you are using the correct types of cables on the correct connectors and that all cables are
connected securely.
Note: Most customer problems reported to Pepperl+Fuchs Technical Support are eventually traced to
cabling or network problems.
Model
ICDM-RX/TCP-DB9/RJ45-PM
ICDM-RX/TCP-DB9/RJ45-PM2
ICDM-RX/TCP-DB9/RJ45-DIN
ICDM-RX/TCP-ST/RJ45-DIN
ICDM-RX/TCP-2DB9/RJ45-DIN
ICDM-RX/TCP-2ST/RJ45-DIN
ICDM-RX/TCP-4DB9/2RJ45-DIN
ICDM-RX/TCP-4DB9/2RJ45-PM
ICDM-RX/TCP-8DB9/2RJ45-PM
ICDM-RX/TCP-16DB9/RJ45-RM
ICDM-RX/TCP-16RJ45/RJ45-RM
ICDM-RX/TCP-32RJ45/2RJ45-RM
• Verify that the network IP address, subnet mask, and gateway is correct and appropriate for the network.
Make sure that the IP address programmed into the ICDM-RX/TCP matches the unique reserved IP
configured address assigned by the system administrator.
- If IP addressing is being used, the system should be able to ping the ICDM-RX/TCP.
- If using DHCP, the host system needs to provide the subnet mask and gateway.
Connected to
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
NIC Standard
Ethernet hub Standard
Ethernet hub or NIC Standard
Ethernet
Connector Name
Cable
10/100 ETHERNET
10/100
10/100 - E1/E2
DOWN
UP
10/100 NETWORK
126