Common Issues; Forgetting Login Password; Ac Power Module Failure; Fan Module Not Rotating - Ruijie RG-S6510-4C Hardware Installation And Reference Manual

Hardware Installation and Reference Guide
6.2

Common Issues

6.2.1

Forgetting Login Password

Symptom
The login password is forgotten.
Handling Method
Contact technical support team.
6.2.2

AC Power Module Failure

Symptom
All LEDs on the front panel are off. The fan status LED is off, and the fan does not rotate.
Handling Method
(1) Unplug the power cord from the power module.
(2) Check whether the power cord is securely connected to the power socket.
(3) Check whether the power cord is securely connected to the power module.
(4) Check whether the power module is securely seated. If necessary, pull out the power module and check its
connector.
(5) Check whether the power cord matches the power supply.
6.2.3

Fan Module Not Rotating

Symptom
After the system is powered on, the fan does not rotate or the fan status LED is not on.
Handling Method
Check whether the fan module plugs into the receptacle at the back of the slot. If yes, please replace the fan
module.
6.2.4

No Output on the Console

Symptom
After the system starts, there is no output on the console.
Handling Method
Check whether the console cable is properly connected. Ensure that the connected serial port is consistent with
what is configured on the HyperTerminal and that the configuration of the serial port on the HyperTerminal is
consistent with that in Configuration Guide. If there is still no console output, contact technical support team.
6.2.5

Garbled Output on the Console

Symptom
The console output is garbled.
Handling Method
The fault is related to the serial port configuration. Check whether baud rate configuration is consistent with that
in Configuration Guide.
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Troubleshooting