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Ordering Replacement Parts and Support
Repair assistance is available from the factory by phone and email.
When calling or writing for repair assistance, please have the following
information ready:
• Instrument model number
• Instrument serial number (tag located on the rear panel).
• Installed options - if any (tag located on the rear panel).
• Instrument firmware revision - displayed at the top of the screen
Telephone Numbers and Email
• 1-800-922-8920 Agilent Technologies Call Center
• 1-800-827-3848 (Spokane Division Service Assistance, U.S. only)
• 1-509-921-3848 (Spokane Division Service Assistance, International)
• 1-800-227-8164 (Agilent Technologies Direct Parts Ordering, U.S.
• 1-916-783-0804 (Agilent Technologies Service Parts Identification,
• 1-800-403-0801 (Agilent Technologies Instrument Support Center)
• Email: spokane_service@agilent.com
Downloading Calibration Data
Most assemblies in the Test Set require calibration data. To ensure that
the Test Set remains calibrated after an assembly is replaced, new
calibration data must be downloaded. When required, calibration data
is provided on a PCMCIA memory card that is included with the
replacement assembly. Refer to
Troubleshooting Aids," on page 70
see which modules require calibration.
when the Test Set is powered up, and is also displayed on the
CONFIGURE screen.
only)
U.S. & International)
Disassembly and Replaceable Parts
Table 2-2, "Relating Assemblies to
of
Chapter 2,
"Troubleshooting,"to
Before You Start
85
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Table of Contents
Troubleshooting
