Page 1 ERserver pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38-0604-00...
Page 3 ERserver pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38-0604-00...
Page 4 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 5: Table Of Contents
Contents Safety Notices . . xi Rack Safety Instructions . . xi Electrical Safety . xii Laser Safety Information . xiii Laser Compliance . . xiii Data Integrity and Verification . . xv About This Book . . xvii ISO 9000 . .
Page 6 Component LEDs . . 52 Resetting the LEDs . . 52 Checkpoints . . 52 FRU Isolation . . 53 Electronic Service Agent for the RS/6000 . . 54 Using the Service Processor and Electronic Service Agent Features . . 54 Service Processor .
Page 7 Online Diagnostics Modes of Operation . . 273 Loading Online Diagnostics from a TTY or LFT. . 274 Service Mode . . 274 Running Online Diagnostics in Service Mode from a Hardware Management Console (HMC) . . 274 Concurrent Mode .
Page 8 System Firmware Updates . 317 General Information on System Firmware Updates . 317 Determining the Level of Firmware on the System. . 318 System Firmware Update Using a Locally Available Image . . 318 Updating System Firmware From the Service Processor Menus . .
Page 9 Placing the Model 6C4 into the Service Position . . 355 Returning the Model 6C4 to the Operating Position . . 356 Covers . . 357 Service Access Cover Removal (Model 6C4) . 357 Service Access Cover Replacement (Model 6C4) . .
Page 10 Hot-Plug Disk Drive Removal . 405 Hot-Plug Disk Drive Replacement . . 407 PCI Riser Card . . 408 PCI Riser Card Removal . . 408 PCI Riser Card Replacement. . 412 Disk Drive Backplane . . 414 Disk Drive Backplane Removal . .
Page 11 Configuration File Selection . . 518 Examples for Using the Generic Sample Modem Configuration Files . 519 Customizing the Modem Configuration Files . . 520 IBM 7852-400 DIP Switch Settings . . 521 Xon/Xoff Modems . 521 Ring Detection . 522 Terminal Emulators .
Page 12 Prevention Strategy . . 524 Modem Configuration Sample Files . 525 Sample File modem_m0.cfg . . 525 Sample File modem_m1.cfg . . 527 Sample File modem_z.cfg. . 529 Sample File modem_z0.cfg . . 531 Sample File modem_f.cfg . . 533 Sample File modem_f0.cfg .
Page 13: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 91 v 92 v 347 v 441 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 14: Electrical Safety
Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation. In the system you are about to setup or service: v The ac power interface connector is considered the main power disconnect device. v This system has redundant power supply capabilities, meaning that it has the ability to have two power supplies running simultaneously in the same system unit.
Page 15: Laser Safety Information
CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels.
Page 16 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 17: Data Integrity And Verification
Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
Page 18 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 19: About This Book
ISO 9000 registered quality systems were used in the development and manufacturing of this product. Online Publications IBM Eserver pSeries publications are available online. To access the online books, visit our Web site at: http://www.ibm.com/servers/eserver/pseries/library/hardware_docs/ Related Publications The following publications provide additional information about your system:...
Page 20: Trademarks
The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: v AIX v Electronic Service Agent v Eserver v IBM v LANstreamer v PowerPC v pSeries Other company, product, and service names may be trademarks or service marks of others.
Page 21: Chapter 1. Reference Information
Chapter 1. Reference Information This chapter provides an overview of the system, including a logical description and a physical overview. The following additional details pertaining to the system are also provided: v Memory overview and placement v General description of the operator panel v Cabling rules v System location rules and descriptions v Power flow...
Page 22: System Features
System Features Bus Architecture Four PCI-X slots are available. The slots numbered 1 through 4 and are 64-bit capable at 133 MHz, 3.3 volts. Use slots 3 and 4 with PCI adapters that demand high performance. Use slots 1 and 2 with PCI adapters that do not demand high performance.
Page 23 Memory v 1 GB to 32 GB ECC DDR SDRAM memory v Memory DIMMs plug into the processor cards (8 DIMM slots per card). v DIMMs must be populated in quads (a single memory feature contains four DIMMs). v Memory quads may be different memory sizes. v A system with a single processor card (1- or 2-way) may have a maximum of 16 GB of memory based on the maximum memory feature available.
Page 24 Keyboard v Standard: 101-key enhanced keyboard v 101/102 or 106-key enhanced keyboard is also available Mouse v Three-button Operator Panel v 32-character LED diagnostics display v LEDs for power on, attention, SCSI activity, and LAN activity v Buttons for power on, system reset, and service processor reset switch (The service processor reset switch is the pin-hole located on the operator panel above the system reset button.) System Reset Button...
Page 25 Input/Output Ports v One 25-pin parallel v Keyboard v Mouse v Two Ultra3 SCSI (one to internal 4-pack disk drive backplane, one to external VHDCI mini 68-pin port) v Integrated Drive Electronics (IDE) v Two 10/100 Ethernet (IEEE 802.3 compliant) v Three serial ports.
Page 26: Hardware Management Console (Hmc)
90 days behind the HMC’s set time, the serviceable events reported from this partition are immediately discarded. For more information about setting the HMC’s date and time, refer to the IBM Hardware Management Console Operations Guide for pSeries , form numberSA38-0590. To set the partition’s date and time, see the documentation provided with the operating system that is running on that partition.
Page 27 The following is an example of the Service Focal Point application’s main screen in the Contents area: Automatic Call-Home Feature You can configure the HMC to automatically call an appropriate service center when it identifies a serviceable event. To enable or disable the call-home feature, you must be a member of one of the following roles: v System Administrator v Service Representative...
Page 28 Extended Error Data Collection This feature allows you to change the state of the collection of extended error data (EED) in one or more managed systems. The following types of EED can be activated and deactivated independently: v Central Service Processor (CSP) EED. CSP EED describes the current partition status on the managed system.
Page 29 To view a serviceable event, do the following: 1. In the Navigation area, select the Service Focal Point icon. 2. In the Contents area, click Select Serviceable Event. 3. Designate the set of serviceable events you want to view by selecting the failing system’s name, the error class, the serviceable event status, and the number of days to view.
Page 30 Viewing Serviceable Event Error Details: To view serviceable event error details, do the following: 1. Perform the steps in “Viewing Serviceable Event Details” on page 9. 2. Select an error in the bottom table and click the Error Details button. Viewing Service Processor Error Details: To view service processor error details, do the following: 1.
Page 31 5. Double-click the serviceable event, or select it and click Event Details from the menu. 6. Click Save EE Data. Note: If you wish to manage extended error data for only one error associated with the serviceable event (rather than for the entire serviceable event), select the error from the lower table and then click Error Details.
Page 32 5. Double-click the serviceable event, or select it and click Event Details from the menu. 6. Click FRU Information..A window similar to the following opens: In this example, three parts are involved in this serviceable event. The system recommended that the part in Slot-1 be changed (Original=Yes), but the representative decided not to change the part.
Page 33 Adding a New FRU You can add a part to the serviceable event that was not listed in the upper table of the Update FRU Information window. To add a new FRU for this serviceable event, do the following: 1. Perform the steps in “Viewing Field Replaceable Unit (FRU) Information” on page 11.
Page 34 Viewing Serviceable Event Partition Information You can view partition information associated with this serviceable event. This information includes each affected partition’s state and resource use. 1. In the Navigation area, select the Service Focal Point icon. 2. In the Contents area, click Select Serviceable Event. 3.
Page 35: Powering The System On And Off
Powering the System On and Off The system can be powered on after the required cables are installed and the power cables are connected. To initialize the system, the power button located on the operator panel can be pushed. 1 Operator Panel 3 Power-On Button 2 Power LED 4 Operator Panel Display...
Page 36: Console Strategy
Console Strategy The firmware starts a console-selection sequence at system boot time if any of the following is true: v A console has not yet been selected. v A previous console-selection sequence timed-out. v A change in the system configuration affects the console (keyboard installed/removed, mouse installed/removed, graphics adapter installed/removed or moved to another PCI slot).
Page 37: Post Indicators
POST Indicators POST indicators indicate tests that are being performed as the system is preparing to load the operating system. The POST indicators are words that display on the system console. Each time that the system starts a different step in the POST, a POST indicator word appears on the console.
Page 38: System Unit Locations
3. Hard file 4. Tape drive (if installed) 5. Network a. Token ring b. Ethernet 6 Key The numeric 6 key works like the numeric 5 key, except that firmware uses the customized service mode bootlist that was set up in the AIX service aids. Note: This is the preferred method of loading online diagnostics from the boot hard disk.
Page 39 Rear View 1 4 PCI slots 64-Bit 10 Ethernet Connector 2 2 Redundant Power Cable Receptacle 11 Connector Cover (These connectors are not used with your system.) 3 Primary Power Cable Receptacle 12 Serial Connector 2 4 System Power 13 Serial Connector 3 Control Network Connector SPCN2 5 System Power...
Page 40 Model 6E4 Front View 1 Operator Panel 2 Front Serial Connector 3 CD-ROM drive 4 Media bay 5 Hot-swap disk drives Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 41 Rear View 1 4 PCI slots 64-Bit 10 Ethernet Connector 2 2 Redundant Power Cable Receptacle 11 Connector Cover (These connectors are not used with your system.) 3 Primary Power Cable Receptacle 12 Serial Connector 2 4 System Power 13 Serial Connector 3 Control Network Connector SPCN2 5 System Power...
Page 42: Power Supply Locations
Power Supply Locations Model 6C4 1 Power Supply #1 (Primary) 3 AC Good LED (Green) 2 Power Supply #2 (Redundant) 4 DC Good LED (Green) 5 Fault LED (Amber) Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 43 Model 6E4 1 Power Supply #2 (Redundant) 5 AC Good LED (Green) (Front View) 2 Power Supply #1 (Primary) 6 Redundant Power Supply (Front View) (Rear View) 3 Fault LED (Amber) 7 Primary Power Supply (Rear View) 4 DC Good LED (Green) Note: Not shown in the above illustration are the LEDs located on the top of the power supplies.
Page 44: Fan Locations
Fan Locations The following illustration identifies the system cooling fans. The fans have an amber LED located on top of the housing. A lit or glowing LED indicates that the fan is failing to operate correctly. The power supplies has two groups of 3 LEDs located on the front and top.
Page 45: Cec Backplane Locations
CEC Backplane Locations The following illustration of the CEC backplane identifies the primary connectors used in your system. 1 CEC Backplane 17 Serial Port #3 Connector 2 Power Supply #1 (Primary) Connectors 18 Mouse 3 Power Supply #2 (Redundant) Connectors 19 Keyboard 4 SPCN1 Connector 20 Rack Indicator Connector...
Page 46: Pci Riser Card Locations
PCI Riser Card Locations Four PCI slots are available. Slots numbered 3 and 4 are 64-bit capable at 133 MHz, 3.3 volts. Use these slots with PCI adapters that demand high performance. Slots numbered 1 and 2 are 64-bit capable at 66 MHz, 3.3 volts. Use these slots with PCI adapters that do not demand high performance.
Page 47 The following illustration of the PCI riser card identifies the primary connectors used in your system. 1 PCI Riser Card 7 PCI Slot 1 2 Riser Card to CEC Backplane Standoff 8 Riser Card to Disk Drive Backplane Signal Connectors (Quantity 4) Located on the Connector underside of the PCI Riser Card 3 Manufacturing Use Only...
Page 48: Memory Dimm Location
Memory DIMM Location The memory DIMMs used in the pSeries 630 Model 6C4 and Model 6E4 are located on the processor card. Your system contains either one or two processor cards, each card with 8 memory DIMM slots. Associated with each memory DIMM slot is a LED, which is located on the edge of the processor card.
Page 49 The following processor card illustration shows the memory DIMM slot locations, as well as the LED location associated with each memory DIMM slot. 1 Memory Module Slot 1 (J2A) 6 Memory Module Slot 6 (J1A) 2 Memory Module Slot 2 (J2B) 7 Memory Module Slot 7 (J0B) 3 Memory Module Slot 3 (J3A) 8 Memory Module Slot 8 (J0A)
Page 50: Reading The Operator Panel And System Leds
Reading the Operator Panel and System LEDs The following illustration shows the component location on the operator panel 1 Power-On Button 6 Operator Panel Display 2 Power LED 7 (FS1) Front Serial Connector (RJ48 Connector) 3 Attention LED 8 Service Processor Reset Switch (Pinhole) 4 SCSI Port Activity 9 System Reset Button...
Page 51: Scsi Ids And Bay Locations
SCSI IDs and Bay Locations Note: The pSeries 630 Model 6C4 and Model 6E4 are pictured with their bezels removed to show the disk drive and disk drive bay locations. Index Bay Location Drive Name SCSI ID Operator Panel IDE CD-ROM (Default) IDE (Non-SCSI) or DVD-RAM (Optional) SCSI ID 1...
Page 52: System Logic Flow Diagram
System Logic Flow Diagram Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 53: Location Codes
Location Codes This system unit uses physical location codes in conjunction with AIX location codes to provide mapping of the failing field replaceable units. The location codes are produced by the system unit’s firmware and AIX. Physical Location Codes Physical location codes provide a mapping of logical functions in a platform (or expansion sites for logical functions, such as connectors or ports) to their specific locations within the physical structure of the platform.
Page 54: Aix Location Codes
For PCI adapters where x is equal to or greater than 1. The x and y are characters in the range of 0-9, A-H, J-N, P-Z (O, I, and lowercase are omitted) and are equal to the parent bus’s ’ibm, aix-location’ open firmware property. The possible values for CD depend on the adapter/card: v For pluggable PCI adapters/cards, CD is the device’s devfunc number (PCI device...
Page 55 v For an integrated ISA adapters, CD is equal to a unique code identifying the ISA adapter. In most cases, this code is equal to the adapter’s physical location code. In cases where a physical location code is not available, CD will be FF. EF is the connector ID.
Page 56 Examples of AIX location codes displayed are as follows: v Integrated PCI adapter: 10-80 Ethernet 10-60 Integrated SCSI Port 1 (internal) 10-88 Integrated SCSI Port 2 (external) v Pluggable PCI adapters: 20-58 to 20-5F Any PCI card in slot 1 20-60 to 20-67 Any PCI card in slot 2 10-68 to 10-6F...
Page 57: Mapping Aix And Physical Location Codes
Mapping AIX and Physical Location Codes Use the following illustration to aid you in the mapping of a location code to its connector on the system backplane. Chapter 1. Reference Information...
Page 58 Use the following illustration to aid you in the mapping of a location code to its DIMM slot on the processor cards. Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 59 Use the following illustration to aid you in the mapping of a location code to its slot on the PCI riser card. Use the following illustration to aid you in the mapping of a location code to its slot on the disk drive backplane.
Page 60: Aix And Physical Location Code Table
AIX and Physical Location Code Table Component Name Physical Location Code AIX Location Code Central Electronics Complex (CEC) Rack Frame CEC Drawer U0.1 CEC Backplane U0.1-P1 PCI Riser Card U0.1-P2 Disk Drive Backplane U0.1-P3 Processor Cards Processor Card 1 U0.1-P1-C1 Processor Card 2 U0.1-P1-C2 Memory DIMMs on Processor Card 1...
Page 61 Component Name Physical Location Code AIX Location Code Memory U0.1-P1-C2-M8 DIMM 8 Integrated Devices Debug Connector Labeled Debug Connector (Manufacturing Use Only) Parallel Port U0.1-P1/R1 01-R1 ISA Bus U0.1-P1 1G-18 HMC2 Connector U0.1-P1/S5 HMC1 Connector U0.1-P1/S4 SPCN2 Connector U0.1-P1/Q5 SPCN1 Connector U0.1-P1/Q4 Keyboard Connector U0.1-P1/K1...
Page 62 Component Name Physical Location Code AIX Location Code PCI Slot 3 Card U0.1-P2-I3 1D-08 PCI Slot 4 U0.1-P2/I4 PCI Slot 4 Card U0.1-P2-I4 11-08 SCSI Devices Internal SCSI Port (for internal U0.1-P2/Z1 1S-08 Disk Drive) External SCSI Port U0.1-P2/Z2 1S-09 Media Device #1 U0.1-P2-Ix/Zn-A0 Dependent on Ix...
Page 63: System Cables
System Cables The following diagrams show the system cable connections. The first diagram illustrates the routing of the internal power cables. The second diagram illustrates the routing of the signal cables. Internal Power Cable Routing Diagram Number Cable Destination and Card Description Operator Panel IDE CD-ROM SCSI Media Device...
Page 64 Internal Signal Cable Routing Diagram Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 65 Number Cable Destination and Card Description Operator Panel SCSI Media Device (50-pin) SCSI Media Device (68-pin) SCSI Media Device (68-pin) CEC Backplane to Operator Panel Signal Cable SCSI Media (68-pin) to 50-pin Converter Cable SCSI Media Device Signal Cable to PCI SCSI Adapter Plugged into either slot 3 or 4 of the PCI Riser Card.
Page 66: Specifications
Specifications This section contains system specifications for both Model 6C4 and Model 6E4. Dimensions Rack (Model 6C4) Tower (Model 6E4) Height 172.8 mm 6.8 in. 530.0 mm (20.9 in.) 4 EIA Units Width 444.4 mm 17.5 in. 300.0 mm (11.8 in.) Depth 609.60 mm 24 in.
Page 67 Specifications continued from the previous page. Model 6C4 Noise Emissions Operating Idle 6.1 bels 6.0 bels <L > 44 dBA 43 dBA Install/Air Flow Maintenance of proper service clearance should allow proper airflow. Service When installing a rack unit, refer to “System Service Clearances”...
Page 68: External Ac Power Cables
External AC Power Cables To avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly grounded outlets. Power cables used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA). These power cords consist of the following: v Electrical cables, Type SVT or SJT.
Page 69: Service Inspection Guide
Service Inspection Guide Perform a service inspection on the system when: v The system is inspected for a maintenance agreement. v Service is requested and service has not recently been performed. v An alterations and attachments review is performed. v Changes have been made to the equipment that may affect the safe operation of the equipment.
Page 70 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 71: Chapter 2. Diagnostic Overview
Chapter 2. Diagnostic Overview The system uses an integrated set of software diagnostic procedures to help isolate failing components and system maintenance. This book, along with the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems , is the basis of the diagnostic procedures for the system.
Page 72: Power And Attention Leds
The Minimum Configuration MAP is used to locate defective components not found by normal diagnostics or error-isolation methods. This MAP provides a systematic method of isolation to the failing item. Power and Attention LEDs The Power and Attention LEDs provide a means to identify failing components in your system.
Page 73: Fru Isolation
connected to the system until the OK prompt is displayed by the service processor on the operator panel display. (Several 9xxx checkpoints are displayed just before the OK prompt displays.) 9xxx 9xxx checkpoints are displayed by the service processor after the power-on sequence is initiated. A system processor takes control when 91FF displays on the operator panel display.
Page 74: Electronic Service Agent For The Rs/6000
Electronic Service Agent for the RS/6000 User’s Guide If the user’s guide is not included, it can be downloaded from the following Web site: ftp://ftp.software.ibm.com/aix/. Using the Service Processor and Electronic Service Agent Features The service processor and Electronic Service Agent features protect users against unnecessary system downtime by advising support personnel (both internal and external) of any unexpected changes in the system environment.
Page 75: Electronic Service Agent
The call home function can be initialized to call either a service center telephone number, a customer administration center, or a digital pager telephone number. The service processor can be configured to stop at the first successful call to any of the numbers listed, or can be configured to call every number provided.
Page 76 Ethernet. Once alerted to the system failure, the control workstation initiates actions to prepare and send the service request. A modem is required for enabling automated problem reporting to the IBM service center. Configuration files for several types of modems are included as part of the Electronic Service Agent package.
Page 77: Chapter 3. Maintenance Analysis Procedures (Maps)
Chapter 3. Maintenance Analysis Procedures (MAPs) This chapter contains Maintenance Analysis Procedures (MAPs) for the system. Notes: 1. If you replace a FRU, go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems to verify correct system operation.
Page 78: Quick Entry Map
Quick Entry MAP Quick Entry MAP Table of Contents Problem Description Page No. Service actions OK does not appear in the operator panel display before pressing the power-on button. Other symptoms appear in the operator panel display or LEDs before the power-on button is pressed. 8-digit error codes System stops with an 8-digit number displayed System stops with a 4-digit number displayed that does not begin with 0...
Page 79 Symptom Action Service Actions You have an open service event in the service Go to “Service Focal Point” on page 6. action event log. You have parts to exchange or a corrective 1. Go to Chapter 9, “Removal and action to perform. Replacement Procedures”...
Page 80 You have a blank display on the operator panel. Go to “MAP 1520: Power” on page 91. Other LEDs on the operator panel are off. 8-Digit Error Codes You have an 8-digit error code displayed Look up the error code in the table in “Checkpoint and Error Code Index”...
Page 81 Navigation area of the HMC Management Environment, then the HMC or the connection to the managed system might be failing. 3. Go to the ″Entry MAP″ in the IBM Hardware Management Console for pSeries Maintenance Guide , order number SA38-0603.
Page 82 All display problems. 1. If you are using the hardware management console, go to the IBM Hardware Management Console for pSeries Maintenance Guide , order number SA38-0603. 2. If you are using a graphics display: a. Go to the problem determination procedures for the display.
Page 83 The operator panel displays OK and the fans are The service processor is ready. The system is off. waiting for power-on. Boot the system. If the boot is unsuccessful, and the system returns to the OK “MAP 1020: Problem Determination” on page 67.
Page 84 (HMC), go displayed when booting in service mode. to the IBM Hardware Management Console for pSeries Maintenance Guide . 2. If the password is being entered from a keyboard attached to the system, then the keyboard or its controller may be faulty.
Page 85 The SMS configuration list or boot sequence A device may be set to use the same SCSI bus selection menu shows more SCSI devices ID as the control adapter. Note the ID being attached to a controller/adapter than are used by the controller/adapter (this can be actually attached.
Page 86 The System Management Services menu is If you are loading diagnostics from the displayed. CD-ROM, you may not have pressed the correct key when you were trying to indicate a service mode IPL of the diagnostic programs. If this is the case, start again at the beginning of this step.
Page 87: Map 1020: Problem Determination
MAP 1020: Problem Determination Purpose of This MAP Use this MAP to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to MAP 0020 in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 88 Another feature that could disrupt a service action by powering the system on is an AIX function called Timed Power-On . For more information about timed power-on, see “System Power-On Methods” on page 314. Be prepared to record code numbers and use those numbers in the course of analyzing a problem.
Page 89 Symptom Action The system stopped and a code is displayed on Go to the “Quick Entry MAP” on page 58. the operator panel. The system stops with a prompt to enter a Enter the password. You cannot continue until a password.
Page 90 Symptom Action The system stopped. A POST indicator is If the POST indicator represents: displayed on the system console and an 1. Memory, go to “MAP 1240: Memory eight-digit error code is not displayed. Problem Resolution” on page 73. 2. Keyboard a.
Page 91 Symptom Action The System Management Services menu is If you are loading diagnostics from the displayed. CD-ROM, you may not have pressed the correct key when you were trying to indicate a service mode IPL of the diagnostic programs. If this is the case, start again at the beginning of this step.
Page 92 Step 1020-2 There is a problem with the keyboard. Find the type of keyboard you are using in the following table; then follow the instructions given in the Action column. Keyboard Type Action Type 101 keyboard (U.S.). Identified by the size v Replace the type 101 keyboard.
Page 93: Map 1240: Memory Problem Resolution
MAP 1240: Memory Problem Resolution Note: The firmware or error code that sent you here could be one of the following: v Service Processor Checkpoints 910B, 910C, 910E or 95xx v Firmware Checkpoints E134 or E701 v System Power Control Network Error Code 1011840C v Firmware Error Codes 25Cyy001, 25Cyy002, 25B00001 or 25B00004 v Service Processor Error Codes 406x001x, 406x010x, 406x013x, 406x0CA6 or 450x30xx...
Page 94 General Memory Information Be sure to unplug the power cables before removing or installing the processor cards or memory DIMMs to avoid damage to them. It is acceptable for the memory DIMMs to partially populate each processor card in a multi-processor card system.
Page 95 Step 1240-2 1. Turn off the power. Remove the power cord. 2. Remove processor card 2. 3. Reattach the power cord. Wait for OK in the operator panel. 4. Turn on the power. Attempt to boot to the SMS menus. (The system may stop with an 8-digit error code before it reaches the SMS menus.) 5.
Page 96 Step 1240-4 1. Turn off the power. Remove the power cord. 2. Install processor card 1 in slot 2. 3. Reattach the power cord. Wait for OK in the operator panel. 4. Turn on the power. Attempt to boot to the SMS menus. (The system may stop with an 8-digit error code before it reaches the SMS menus.) 5.
Page 97 Step 1240-6 1. Turn off the power. Remove the power cord. 2. Reseat the DIMMs. Reinstall the processor card. 3. Reattach the power cord. Wait for OK in the operator panel. 4. Turn on the power. Attempt to boot to the SMS menus. (The system may stop with an 8-digit error code before it reaches the SMS menus.) 5.
Page 98 Step 1240-8 1. Turn off the power. Remove the power cord. 2. Move the quad of DIMMs located on the card to the other quad’s slots. 3. Reattach the power cord. Wait for OK in the operator panel. 4. Turn on the power. Attempt to boot to the SMS menus. (The system may stop with an 8-digit error code before it reaches the SMS menus.) 5.
Page 99 Step 1240-11 Attention: If only one quad of DIMMs is on the processor card, you must have at least one replacement DIMM of the same size and speed as the DIMMs that are on the card. If there were two quad of DIMMs on the processor card, but they are not the same size, your must have at least one replacement DIMM of the same size and speed as the DIMMs in the quad that is failing.
Page 100: Map 1320: Service Focal Point Procedures
MAP 1320: Service Focal Point Procedures These procedures define the steps to be taken when servicing a machine equipped with Service Focal Point (SFP). Note: The various codes that might display on the HMC are all listed as error codes by Service Focal Point (SFP).
Page 101: Map 1321: Quick Entry Map For Systems With Service Focal Point
MAP 1321: Quick Entry MAP for Systems with Service Focal Point Step 1321-1 For future reference, record the error code and the location code (that brought you to this MAP) of the FRU to be replaced. Record any other symptoms if an error code is not available.
Page 102 Step 1321-8 From the list of open service action events with FRUs reported, examine the details of each service action event and record the error code. Step 1321-9 Examine the list of error codes you obtained from “Step 1321-8” and look for any of the form 4xxB xxxx, A0D-34x, or A1D-34x.
Page 103 Step 1321-13 From the list of open service action events with FRUs reported, choose the service action event with the earliest time stamp (the one that occurred first), record its error code and FRU location(s), and proceed to “Step 1321-14” with this new error code. When future steps refer to the error code recorded in “Step 1321-1”...
Page 104 Step 1321-18 From the list of serviceable events with error code(s) of the form #xxxxxx, examine the details of each serviceable event to display the description field of the error code(s) of the form #xxxxxx. Step 1321-19 Double click on the description field to view the complete text. Step 1321-20 Perform any actions that may be listed in the descriptions of all error codes of the form #xxxxxx before proceeding.
Page 105: Map 1322: End Of Call Map For Systems With Service Focal Point
MAP 1322: End of Call MAP for Systems with Service Focal Point Note: This system will be running only one partition. Keep that in mind when following the steps in this MAP. Step 1322-1 For future reference, record the SRC or symptom and the location code of the FRU you replaced.
Page 106 Step 1322-8 Examine the FRU list of the service action event. Are there any FRUs listed for the service action event? Go to “Step 1321-11” on page 82. Go to “Step 1321-9” on page 82. Step 1322-9 Is the FRU list identical (same FRUs, same number of FRUs, and same order of FRUs) to the FRU list of the error code recorded in “Step 1322-1”...
Page 107 Step 1322-14 Begin a new list of “Axx” partitions by copying the list of partitions obtained in “Step 1322-11” on page 86. Go to “Step 1322-16”. Step 1322-15 Add the partition list obtained in “Step 1322-11” on page 86 to the existing list of “Axx” partitions obtained from processing previous service action events in this map.
Page 108 Step 1322-25 Is the list of all partition(s) you recorded in “Step 1322-11” on page 86 empty? Go to “Step 1322-26”. Go to “Step 1322-33” on page 89. Step 1322-26 Does the list of all partition(s) you recorded in “Step 1322-11” on page 86 contain more than one entry? Go to “Step 1322-33”...
Page 109 Step 1322-31 Exit from diagnostics in this partition and return to the AIX prompt. Step 1322-32 Have all the partitions in the list of all partition(s) you recorded in “Step 1322-11” on page 86 been processed? Go to “Step 1322-28” on page 88 to process the next partition in the list you recorded in “Step 1322-11”...
Page 110 Step 1322-36 From the HMC VTERM window of a partition in the list of “Axx” partitions, type diag at the AIX command prompt. Step 1322-37 1. When the diagnostic operating instructions are displayed, press Enter. 2. Select the Task Selection option. Note: If the terminal type is not defined, you are prompted to define it before you can proceed.
Page 111: Map 1520: Power
MAP 1520: Power Notes: 1. This is not a start-of-call MAP. Use this Power MAP only if you have been directed here from another MAP, an SRN in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems , or an error code. 2.
Page 112 CAUTION: This product is equipped with a three-wire power cable and plug for the user’s safety. Use this power cable with a properly grounded electrical outlet to avoid electrical shock. DANGER To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before relocating the system.
Page 113 v The ac power supply power LEDs are on. If equipped with dc power, the dc power supply power LEDs are blinking. The power LED, located on the operator panel, is blinking and OK is displayed on the operator panel. When the power button on the operator panel is pressed: –...
Page 114 Step 1520-5 Turn off the power and do the following: For Model 6C4: 1. Unplug the the system unit power cables from the power distribution panel. 2. Unplug the power cables from the system unit. 3. Check that the power cables have continuity. 4.
Page 115 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, call your service representative for assistance. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 116 Step 1520-9 Note: Either the processor card, PCI riser card, CEC backplane, or the power supplies may be defective. To test each FRU, exchange the FRUs that have not already been exchanged in the following order: 1. Primary power supply 2.
Page 117 Step 1520-10 One of the parts that was removed or unplugged is causing the problem. Install or connect the parts in the following order: 1. Memory DIMMs on processor card #1 2. Processor card #2 (if removed) 3. DASD backplane 4.
Page 118 Step 1520-11 Does the system contain two power supplies? Go to “Step 1520-12”. Go to “Step 1520-14” on page 99. Step 1520-12 Shut down the system and remove all power cables from the rear of the system unit. Exchange the following FRUs in the order listed: 1.
Page 119 Step 1520-14 Because the Model 6C4 and Model 6E4 accommodate redundant power supplies, it is not necessary to power down the system when replacing a power supply. The power supplies are symmetrical, so replacement starts with the unit closest to the system wall of the system drawer (power supply 1).
Page 120 Step 1520-15 The problem lies within the system unit hardware or with the line voltage/wiring. Shut down the system and remove the power cable from the system unit. Exchange the following FRUs in the order listed. 1. PCI riser card 2.
Page 121: Map 1540: Minimum Configuration
MAP 1540: Minimum Configuration Notes: 1. Be sure to unplug the power cords before removing or installing processor cards, the PCI riser card, or the CEC backplane to avoid damage to it. 2. This MAP assumes that a CD-ROM drive is installed and connected to the integrated EIDE adapter, and a diagnostic CD-ROM disc is available.
Page 122 Surveillance From the Service Processor Setup Menu, go to the Surveillance Setup Menu and disable surveillance. Unattended Start Mode From the Service Processor System Power Control Menu, disable unattended start mode. Reboot Policy From the System Power Control Menu, go to the Reboot/Restart Policy Setup Menu and set: a.
Page 123 2. If you have not already done so, configure the service processor with the instructions in note 7 on page 101. Then return here and continue. 3. Exit the service processor menus and remove the power cords. 4. Disconnect all external cables (parallel, serial port 1, serial port 2, serial port 3, keyboard, mouse, Ethernet, and so on).
Page 124 7. Disconnect all power and signal cables from the media drives, located in media bay 1 and media bay 2. 8. Remove the media drives as described in “Media Removal” on page 399. 9. Remove the media support shelf by loosening the thumbscrew and grasping the back edge of the shelf, sliding it back, then lifting it up and out of the system chassis.
Page 125 Step 1540-3 Were there any more memory DIMMs removed from processor card #1? Go to “Step 1540-5”. Go to “Step 1540-4”. Step 1540-4 1. Turn off the power, remove the power cords. 2. Replug the memory DIMMs that were removed from processor #1 in “Step 1540-2” on page 102 in their original locations.
Page 126 Step 1540-6 One of the FRUs remaining in the system unit is defective. Note: If a memory DIMM is exchanged, ensure that the new memory DIMM is the same size and speed as the original memory DIMM. 1. Turn off the power, remove the power cords, and exchange the following FRUs in the order listed: a.
Page 127 Step 1540-7 No failure was detected with this configuration. 1. Turn off the power and remove the power cords. 2. Reinstall processor card #2. 3. Plug in the power cords and wait for the OK prompt to display on the operator panel display.
Page 128 Exchange the FRUs that have not been exchanged, in the following order: 1. If you are using the hardware management console (HSC) go to the ″Entry MAP″ in the IBM Hardware Management Console for pSeries Maintenance Guide , order number SA38-0603. If you cannot fix the problem using the HMC tests, there may be a problem with the CEC backplane.
Page 129 Step 1540-9 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Plug the IDE cable into the IDE connector on the CEC backplane. 4. Connect the signal and power connectors to the IDE CD-ROM drive. 5.
Page 130 Step 1540-10 The system is working correctly with this configuration. One of the SCSI devices that you disconnected may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3.
Page 131 Step 1540-11 The system is working correctly with this configuration. The disk drive backplane may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Connect the signal and power connectors to the disk drive backplane. 4.
Page 132 Step 1540-12 The system is working correctly with this configuration. One of the disk drives that you removed from the disk drive may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3.
Page 133 Step 1540-13 The system is working correctly with this configuration. The diskette drive may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Plug the diskette drive cable into the diskette drive connector on the CEC backplane.
Page 134 Step 1540-14 The system is working correctly with this configuration. One of the devices that you disconnected from the CEC backplane may be defective. 1. Turn off the power and remove the power cords. 2. Attach a CEC backplane device (for example: parallel, serial port 1, serial port 2, serial port 3, keyboard, mouse, Ethernet, Ultra-2 SCSI, keyboard or mouse) that had been removed.
Page 135 Step 1540-15 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed may be defective. 1. Turn off the power and remove the power cords. 2. Install a FRU (adapter) and connect any cables and devices that were attached to the FRU.
Page 136 Step 1540-16 The last FRU installed or one of its attached devices is probably defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Starting with the last installed adapter, disconnect one attached device and cable. 4.
Page 137 Step 1540-17 1. Follow the instructions on the screen to select the system console. 2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed, press Enter. 3. Select Advanced Diagnostics Routines. 4. If the terminal type has not been defined, you must use the Initialize Terminal option on the FUNCTION SELECTION menu to initialize the AIX diagnostic environment before you can continue with the diagnostics.
Page 138 Step 1540-19 Does the system have adapters or devices that require supplemental media? Go to “Step 1540-20”. Go to “Step 1540-21”. Step 1540-20 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured correctly. Go to ″MAP 0410: Repair Checkout″...
Page 139 Step 1540-22 The adapter or device is probably defective. If the supplemental media is for an adapter, replace the FRUs in the following order: 1. Adapter 2. CEC backplane (see notes on page 57) If the supplemental media is for a device, replace the FRUs in the following order: 1.
Page 140 Step 1540-24 One of the FRUs remaining in the system unit is defective. 1. Turn off the power, remove the power cords and exchange the CEC backplane. See the notes on page 57. 2. Plug in the power cable and wait for the OK prompt to display on the operator panel display.
Page 141 Step 1540-26 The last FRU installed or one of its attached devices is probably defective. 1. Turn off the power and remove the power cables from the power outlet. 2. Starting with the last installed adapter, disconnect one attached device and cable. 3.
Page 142: Map 1541: Jtag Problem Isolation
MAP 1541: JTAG Problem Isolation Step 1541-1 Record the error code and location code(s) that sent you to this MAP. Step 1541-2 Turn off the power. Step 1541-3 Replace the following, if present, one at a time and in the order listed: v First location code item recorded, if any, “Step 1541-1”.
Page 143: Chapter 4. Checkpoints
Chapter 4. Checkpoints Checkpoints display on the media subsystem operator panel and the virtual terminal while the system is powering on and going through the initial program load (IPL). This chapter explains the IPL flow of the system and provides a table that lists checkpoints that you might see in the operator panel and in a virtual terminal window on the HMC.
Page 144 The following table outlines the IPL phases from power-on to the AIX login prompt, matching the phases to corresponding operator-panel checkpoints for a typical partition boot. Also listed are the approximate boot times for each phase, along with their dependencies for each phase. Note: The following table lists the major checkpoints only.
Page 145 Checkpoints enable users and service personnel to know what the system is doing, with some detail, as it initializes. These checkpoints are not intended to be error indicators, but in some cases a system could hang at one of the checkpoints without displaying an 8-character error code.
Page 146: Service Processor Checkpoints
Service Processor Checkpoints Service processor checkpoints are in the range 8xxx to Bxxx. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 134. Note: A spinning (or twirling) slash displays in the upper-right corner of the operator panel display while some checkpoints are being displayed.
Page 147 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 81FE Load service processor operating See note 1 on page 132. system 81FF Start service processor operating See note 1 on page 132. system 9000 Primary service processor task See note 1 on page 132.
Page 148 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 906C Create general thread See note 1 on page 132. 906D Create SPCN thread See note 1 on page 132. 9070 Create thread to control LEDs on See note 1 on page 132. I/O subsystems 9071 Initialize thread to control LEDs on...
Page 149 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 9116 Load system data areas See note 1 on page 132. (NACA/PACA) 9117 Start system IPL program See note 1 on page 132. 9119 Waiting for VPD collection to See note 1 on page 132.
Page 150 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 9421 Service processor is issuing request See note 1 on page 132. to stop system clocks 94B0 Wire test faulty driver status refcode See note 2 on page 133. 94B1 Wire test shorted net status refcode See note 2 on page 133.
Page 151 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 99FD Service processor receiving See note 2 on page 133. firmware update module Attention: This checkpoint may stay in the operator panel for some period of time during a firmware update or hypervisor dump with no indication of activity.
Page 152 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU A809 Flash erase start See note 1. A80A Flash erase end See note 1. A80B Reserved; not used See note 1. A80C Reserved; not used See note 1. A80D Reserved;...
Page 153 2. If the system fails to progress after this checkpoint is put in the operator display, do the following: a. Activate the service processor pinhole reset switch on the system’s operator panel. b. Reboot the system in slow mode. (Slow/fast IPL is set using a service processor menu.) If the hang repeats, check with service support to see if there is a system firmware update that fixes this problem.
Page 154: Firmware Checkpoints
Firmware Checkpoints Firmware uses checkpoints (progress codes) in the range of Exxx to EFFF. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “Service Processor Checkpoints” on page 126. If you have a checkpoint with no location code associated with it, see “Determining Location Code”...
Page 155 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E134 Create memory node Go to “MAP 1540: Minimum Configuration” on page 101. E138 Create options node Go to “MAP 1540: Minimum Configuration” on page 101. E139 Create node aliases and system Go to “MAP 1540: Minimum aliases Configuration”...
Page 156 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E158 System firmware waiting for a Open a virtual terminal window on virtual terminal to be opened on an the HMC. HMC for SMS menus to be displayed. E15B Transferring control to operating See “Boot Problems/Concerns”...
Page 157 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E18D A system reset request has been 1. Check for system firmware sent to the service processor. updates. 2. Call service support. E191 Create ISA reserved node Go to “MAP 1540: Minimum Configuration”...
Page 158 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1AC System booting using customized Go to “MAP 1540: Minimum service mode boot list Configuration” on page 101. E1AD System booting to operating system Go to “MAP 1540: Minimum Configuration”...
Page 159 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1DC Dynamic console selection. 1. If a console is attached, but nothing is displayed on it, go to ″All display problems″ in the Entry MAP. 2. If selection screens can be seen on the terminals and the appropriate key on the input device is pressed within 60...
Page 160 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1F3 Privileged-access password prompt The prompt should be visible on the firmware console (maybe a VTERM on the HMC). If a console is attached but nothing is displayed on it, go to the “Quick Entry MAP”...
Page 161 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1FE Building boot device list for 1. If a location code is available, fibre-channel adapters. (The follow the Repair actions listed WWPN of the SAN adapter being for error code 21A0 00XX. scanned is also displayed.) 2.
Page 162 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E583 Running BIST on the current EADS 1. Check for system firmware updates. 2. Go to “MAP 1540: Minimum Configuration” on page 101. E584 Checking function of current EADS 1.
Page 163 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E58D Set up EADS function registers 1. Check for system firmware updates. 2. Go to “MAP 1540: Minimum Configuration” on page 101. E58E Set up EADS function registers 1. Check for system firmware updates.
Page 164 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E5E0 Initialize system processor array 1. Check for system firmware updates. 2. Go to “MAP 1540: Minimum Configuration” on page 101. E5E1 Reserved E5E2 Initialization of the hypervisor, 1. Check for system firmware phase 1 updates.
Page 165 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E5EE Hang state in main control code 1. Check for system firmware updates. 2. Go to “MAP 1540: Minimum Configuration” on page 101. E5EF End of low-level firmware 1. Check for system firmware updates.
Page 166 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E704 Create CEC VPD. 1. Check for system firmware updates. 2. Call for support. E705 Create VPD. 1. Check for system firmware updates. 2. Call for support. E706 Create VPD. 1.
Page 167 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E800 RTAS initialization problem 1. Check for system firmware updates. 2. Call service support. E841 Initializing RTAS/open firmware 1. Check for system firmware device tree interface updates. 2. Call service support. E842 Initializing RTAS/service processor 1.
Page 168 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E860 Initializing RTAS/power subsystem 1. Check for system firmware interface updates. 2. Call service support. E861 Initializing RTAS/PCI bus interface 1. Check for system firmware updates. 2. Go to “MAP 1540: Minimum Configuration”...
Page 169 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E8D1 Initializing interface/memory access 1. Check for system firmware updates. 2. Call service support. EAA1 Probe PCI-PCI bridge bus Follow the repair actions for checkpoint E151. Chapter 4. Checkpoints...
Page 170: Boot Problems/Concerns
Boot Problems/Concerns Depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from CD-ROM or tape, watch for activity on the drive’s LED indicator.
Page 171 Step 3 Try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If diagnostics do not boot successfully, and a SCSI boot failure (cannot boot from a SCSI attached device) is also occurring, go to “MAP 1540: Minimum Configuration” on page 101.
Page 172 4. Choose one of the following, then go to step 5. v If the diagnostics are successful, and no other devices have been disconnected, it may be necessary to perform an operating system-specific recovery process, or reinstall the operating system. v If the diagnostics are successful, and devices have been removed, reinstall them one at a time.
Page 173: Chapter 5. Error Code To Fru Index
Chapter 5. Error Code to FRU Index Attention: Start your activity in this chapter by going to “Checkpoint and Error Code Index” on page 155. In this section, you may be asked to perform additional isolation procedures before looking up the actions for a 4-character checkpoint or 8-character error code.
Page 174: Four-Character Checkpoints
Four-Character Checkpoints Four-character progress codes and checkpoints in the form 8xxx, 9xxx, Axxx, Bxxx, and Exxx are listed in “Firmware Checkpoints” on page 134. If you have a four-character code that begins with any character other than 8, 9, A, B, or E, refer to the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 175: Checkpoint And Error Code Index
Checkpoint and Error Code Index The following table is an index to the checkpoints or error codes that you may receive to help diagnose a failure. Locate the code you received, and follow the instructions to determine your next step. Checkpoint or Error What You Should Do Code...
Page 176: Operator Panel Error Codes
Operator Panel Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 101 unless otherwise indicated in the tables. If you replace FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 177: Spcn Error Codes
SPCN Error Codes Attention: If a power supply or fan is hot-swapped, wait five minutes, then recheck the AIX error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the AIX login prompt appears, then recheck the AIX error log.
Page 178 Table 4. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1520 Power supply 2 power source failure 1. Check input power to power supply 2. System power supply 2 Location: U0.1-V2 3. CEC backplane Location: U0.1-P1 1011 1521 Power supply 2 fault 1.
Page 179 Table 4. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1B0D 2.5V load fault 1. Replace power supply 1 Location: U0.1-V1 2. If power supply 2 is present, use removed power supply 1 to replace power supply 2 3.
Page 180 Table 4. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 7610 System processor fan 1 failure 1. Processor fan 1 Location: U0.1-F1 2. CEC backplane Location: U0.1-P1 1011 7611 System processor fan 1 missing 1. Processor fan 1 Location: U0.1-F1 2.
Page 181 Table 4. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 7660 System PCI fan 4 failure 1. PCI fan 4 Location: U0.1-F4 2. CEC backplane Location: U0.1-P1 1011 7661 System PCI fan 4 missing 1. PCI fan 4 Location: U0.1-F4 2.
Page 182 Table 4. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 8409 No valid processor card VPD found 1. Verify that the processor card(s) is of the right type for your system and is properly installed. 2. If only one processor card is installed, replace it.
Page 183 Table 4. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 840F I/O type not recognized 1. Check cabling 2. Set the I/O type. See Power Control Network Utilities Menu on page 305. 3. CEC backplane Location: U0.1-P1 1011 8413 Invalid processor 1 VPD Processor card Location: U0.1-P1-C1...
Page 184: Firmware Error Codes
Firmware Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 101 unless otherwise indicated in the tables. If you replace FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 185 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D0 9001 Subsystem information not found in 1. Power off, then power on the system. 2. If the error persists, call service support. 20D0 9002 Subsystem machine type and model 1.
Page 186 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D1 0003 Failed to send boot status 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20D1 0004 Failed to locate service processor 1.
Page 187 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D1 000C Failed to send LMB-TABLE-INFO 1. Check for system firmware updates. mailbox repair Apply update if available. 2. Contact your next level of support for assistance. 20D1 000D Function to get time-of-day failed.
Page 188 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20EE 0008 No configurable adapters were found in This warning occurs when the remote the system by the remote IPL menu in IPL menu in the SMS utilities cannot the SMS utilities.
Page 189 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20EE 000F Unable to find the package node. 1. Reboot the system. 2. Reflash the system with the latest level of system firmware. 3. Call service support. 20EE 0010 Unable to execute the root VPD 1.
Page 190 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21A0 0001 Description: SCSI DASD - test unit ready failed - hardware error Action: Note: 1. Before replacing any system components: a. Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID.
Page 191 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21E0 0003 SCSI tape - send diagnostic failed - Before replacing any system sense data available components, refer to the notes in error code 21A0 0001. Replace the SCSI device. 21E0 0004 SCSI tape - send diagnostic failed - Before replacing any system DevOfl cmd...
Page 192 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21EE 0002 Undetermined SCSI device type - test Before replacing any system unit ready failed - sense data available components, refer to the notes in error code 21A0 0001. 1.
Page 193 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21F2 0002 SCSI read/write optical - test unit ready Before replacing any system failed - sense data available components, refer to the notes in error code 21A0 0001. 1.
Page 194 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 25A0 0001 Cache L2 controller failure 1. Replace the processor card. Location: U0.1-P1-C1 2. Replace the CEC backplane assembly. Location: U0.1-P1. 25A1 0001 Cache L2 SRAM failure 1.
Page 195 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 25A8 0998 Description: NVRAMRC script evaluation error - command line execution error Action: Execution of a command line within the nvram configuration variable “nvramrc” (script) resulted in a “throw” being executed. This script can be modified by the system firmware SMS utilities, the operating system, PCI adapter ROM code or utility, or an operator (via the open firmware script editing command nvedit).
Page 196 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 25Cy y001 DIMM is not supported Replace unsupported DIMM(s). Note: Memory DIMMs must be replace with a supported type of memory DIMM. If an unsupported type of memory DIMM is replaced with the same unsupported type, the error persists.
Page 197 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2602 0008 Description: PCI device Fcode evaluation error Action: 1. If the location code identifies a slot: a. Check for adapter firmware updates. Apply if available. b. Replace the adapter. c.
Page 198 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2602 0011 Description: PCI probe error, bridge is not usable Action: If the location code identifies a slot: 1. Check the cabling to the adapter. In particular, the adapters that have serial ports.
Page 199 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2803 0xxx Description: Real-time-clock (RTC) errors Action: 1. Errors reported against the real-time clock can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage.
Page 200 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 29B0 0004 Mouse not present/detected 1. Mouse 2. Replace CEC backplane Location: U0.1-P1 2B20 0011 Processor is manually disabled Use the service processor menus to re-enable the processor and reboot the system 2B20 0022 Processor is deconfigured by the The processor has previously failed...
Page 201 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2B2x 00EE Description: An exception error has been reported on a global processor Action: The type of interrupt that caused the exception is specified by the x as follows: Unknown interrupt System reset interrupt (SRI)
Page 202: Service Processor Error Codes
Service Processor Error Codes Attention: Follow the procedure defined in the “Checkpoint and Error Code Index” on page 155. If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 101 unless otherwise indicated in the tables.
Page 203 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4064 0019 Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M6 4064 001A Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M1 4064 001B Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M3 4064 001C Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M7...
Page 204 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4064 0A03 Reboot message on VPD channel 3 Reboot the system in slow mode. Run diagnostics, then go to ″MAP 0235: processor card 1. Reboot is necessary for run-time array gard to take effect.
Page 205 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4064 0EB0 JTAG problem Go to “MAP 1541: JTAG Problem Isolation” on page 122. 4064 0EB1 Attention line 0 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 206 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4065 0004 Processor fault 1. Check JTAG cable connections. 2. Processor card Location: U0.1-P1-C2 4065 000E Processor capacity card Operator Panel Location: U0.1-L1 4065 0010 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M8 4065 0011 Memory DIMM fault...
Page 207 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4065 00B1 Bus controller failure 1. Check for system firmware updates 2. PCI riser card Location: U0.1-P2 4065 00B3 Processor/VPD problem detected 1. Check for system firmware updates 2.
Page 208 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4065 0BF0 I/O slot 0, I/O port x (problem outside Go to “MAP 1540: Minimum the system unit) Configuration” on page 101. 4065 0CA5 Invalid processor configuration Check that the processor cards are properly installed and configured.
Page 209 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4065 0EB9 Attention line 8 stuck fault Go to “MAP 1540: Minimum Configuration” on page 101. 4065 0EBA Attention line 9 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 210 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4066 0016 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M2 4066 0017 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M4 4066 0018 Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M8 4066 0019 Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M6...
Page 211 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4066 0130 Memory extender 0 on processor card 2 Processor card, Location: U0.1-P1-C2 4066 0131 Memory extender 2 on processor card 2 Processor card, Location: U0.1-P1-C2 4066 0A03 Reboot message on VPD channel 3 Reboot the system in slow mode.
Page 212 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4066 0EA2 PRD code on service processor error. 1. Check for system firmware updates. 2. Call service support. 4066 0EA4 Service processor code problem Contact next level of support. 4066 0EAF Service processor code and system 1.
Page 213 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4067 0002 CEC backplane fault 1. Check JTAG cable connections 2. CEC backplane Location: U0.1-P1 4067 0003 Scan interface basic assurance tests 1. Check JTAG cable connections. detected processor fault 2.
Page 214 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4067 001F Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M4 4067 00B0 Bus controller failure 1. Check for system firmware updates 2. PCI riser card Location: U0.1-P2 4067 00B1 Bus controller failure 1.
Page 215 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4067 0B01 I/O slot 0, I/O port 1 (problem outside Go to “MAP 1540: Minimum the CEC drawer) Configuration” on page 101. 4067 0B02 I/O slot 0, I/O port 2 (problem outside Go to “MAP 1540: Minimum the CEC drawer) Configuration”...
Page 216 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4067 0EB6 Attention line 5 stuck fault Go to “MAP 1540: Minimum Configuration” on page 101. 4067 0EB7 Attention line 6 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 217 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4068 0013 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M3 4068 0014 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M7 4068 0015 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M5 4068 0016 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M2...
Page 218 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4068 00B7 Insufficient hardware resources were Go to “MAP 1540: Minimum detected to continue IPL of the system Configuration” on page 101. after processor subsystem testing and initialization was completed 4068 00D1 Informational message Informational message...
Page 219 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4068 0CAA System memory exceeds the limit for Remove the memory DIMMs until the this system type and model. memory does not exceed the limit for this system type and model.
Page 220 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4068 0EE1 Service processor firmware: invalid 1. Check for system firmware updates. MRU to FRU mapping 2. Call service support. 4068 0EE2 Service processor firmware fault 1.
Page 221 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4069 001A Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M1 4069 001B Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M3 4069 001C Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M7 4069 001D Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M5...
Page 222 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4069 0A03 Reboot message on VPD channel 3 Reboot the system in slow mode. Run diagnostics, then go to ″MAP 0235: processor card 1. Reboot is necessary for run-time array gard to take effect.
Page 223 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4069 0EB0 JTAG problem Go to “MAP 1541: JTAG Problem Isolation” on page 122. 4069 0EB1 Attention line 0 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 224 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406A 0004 Processor fault 1. Check JTAG cable connections. 2. Processor card Location: U0.1-P1-C2 406A 000E Processor capacity card Operator Panel Location: U0.1-L1 406A 0010 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M8 406A 0011 Memory DIMM fault...
Page 225 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406A 00B1 Bus controller failure 1. Check for system firmware updates 2. PCI riser card Location: U0.1-P2 406A 00B3 MCM/VPD problem detected 1. Check for system firmware updates 2.
Page 226 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406A 0BF0 I/O slot 0, I/O port x (problem outside Go to “MAP 1540: Minimum the CEC drawer) Configuration” on page 101. 406A 0CA5 Invalid processor configuration Check that the processor cards are properly installed and configured.
Page 227 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406A 0EB9 Attention line 8 stuck fault Go to “MAP 1540: Minimum Configuration” on page 101. 406A 0EBA Attention line 9 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 228 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406B 0016 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M2 406B 0017 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M4 406B 0018 Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M8 406B 0019 Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M6...
Page 229 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406B 0130 Memory extender 0 on processor card 2 Processor card, Location: U0.1-P1-C2 406B 0131 Memory extender 2 on processor card 2 Processor card, Location: U0.1-P1-C2 406B 0A03 Reboot message on VPD channel 3 Reboot the system in slow mode.
Page 230 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406B 0EA2 PRD code on service processor error. 1. Check for system firmware updates. 2. Call service support. 406B 0EA4 Service processor code problem Contact next level of support. 406B 0EAF Service processor code and system 1.
Page 231 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406C 0002 CEC backplane fault 1. Check JTAG cable connections 2. CEC backplane Location: U0.1-P1 406C 0003 Scan interface basic assurance tests 1. Check JTAG cable connections. detected processor fault 2.
Page 232 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406C 001F Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M4 406C 00B0 Bus controller failure 1. Check for system firmware updates 2. PCI riser card Location: U0.1-P2 406C 00B1 Bus controller failure 1.
Page 233 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406C 0B01 I/O slot 0, I/O port 1 (problem outside Go to “MAP 1540: Minimum the CEC drawer) Configuration” on page 101. 406C 0B02 I/O slot 0, I/O port 2 (problem outside Go to “MAP 1540: Minimum the CEC drawer) Configuration”...
Page 234 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406C 0EB6 Attention line 5 stuck fault Go to “MAP 1540: Minimum Configuration” on page 101. 406C 0EB7 Attention line 6 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 235 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406D 0013 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M3 406D 0014 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M7 406D 0015 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M5 406D 0016 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M2...
Page 236 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406D 00B7 Insufficient hardware resources were Go to “MAP 1540: Minimum detected to continue IPL of the system Configuration” on page 101. after processor subsystem testing and initialization was completed 406D 00D1 Informational message Informational message...
Page 237 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406D 0CAA System memory exceeds the limit for Remove the memory DIMMs until the this system type and model. memory does not exceed the limit for this system type and model.
Page 238 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406D 0EE1 Service processor firmware: invalid 1. Check for system firmware updates. MRU to FRU mapping 2. Call service support. 406D 0EE2 Service processor firmware fault 1.
Page 239 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406E 001A Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M1 406E 001B Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M3 406E 001C Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M7 406E 001D Memory DIMM fault Memory DIMM Location: U0.1-P1-C2-M5...
Page 240 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406E 0A03 Reboot message on VPD channel 3 Reboot the system in slow mode. Run diagnostics, then go to ″MAP 0235: processor card 1. Reboot is necessary for run-time array gard to take effect.
Page 241 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406E 0EB0 JTAG problem Go to “MAP 1541: JTAG Problem Isolation” on page 122. 406E 0EB1 Attention line 0 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 242 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406F 0004 Processor fault 1. Check JTAG cable connections. 2. Processor card Location: U0.1-P1-C2 406F 000E Processor capacity card Operator Panel Location: U0.1-L1 406F 0010 Memory DIMM fault Memory DIMM Location: U0.1-P1-C1-M8 406F 0011 Memory DIMM fault...
Page 243 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406F 00B1 Bus controller failure 1. Check for system firmware updates 2. PCI riser card Location: U0.1-P2 406F 00B3 Processor/VPD problem detected 1. Check for system firmware updates 2.
Page 244 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406F 0BF0 I/O slot 0, I/O port x (problem outside Go to “MAP 1540: Minimum the CEC drawer) Configuration” on page 101. 406F 0CA5 Invalid processor configuration Check that the processor cards are properly installed and configured.
Page 245 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406F 0EB9 Attention line 8 stuck fault Go to “MAP 1540: Minimum Configuration” on page 101. 406F 0EBA Attention line 9 stuck fault Go to “MAP 1540: Minimum Configuration”...
Page 246 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 26F7 Description: 2-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 247 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 26FB Description: 2-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 248 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 26FF Description: 1-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 249 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 301C Description: 256 MB DIMM fault Action: This error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1.
Page 250 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 302E Description: 2 GB DIMM fault Action: This error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1.
Page 251 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 303C Description: 1 GB DIMM fault Action: This error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1.
Page 252 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 309B Description: 256 MB DIMM fault Action: This error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1.
Page 253 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 309E Description: 1 GB DIMM fault Action: This error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1.
Page 254 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4504 26F6 1-way processor card fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4504 26F7 2-way processor card fault Go to “MAP 1240: Memory Problem Resolution”...
Page 255 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4504 309D 512 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4504 309E 1 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 256 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4505 303D 2 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4505 309A 128 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 257 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4506 302E 2 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4506 302F 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 258 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4507 301B 1 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4507 301C 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 259 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4508 26FD 1-way processor card fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4508 26FE 2-way processor card fault Go to “MAP 1240: Memory Problem Resolution”...
Page 260 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4509 26F7 2-way processor card fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4509 26F8 1-way processor card fault Go to “MAP 1240: Memory Problem Resolution”...
Page 261 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4509 309E 1 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 4509 309F 1 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 262 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450A 309A 128 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450A 309B 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 263 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450B 302F 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450B 303B 1 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 264 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450C 301C 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450C 301D 512 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 265 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450D 26FE 2-way processor card fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450D 26FF 1-way processor card fault Go to “MAP 1240: Memory Problem Resolution”...
Page 266 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450E 26F8 1-way processor card fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450E 26FA 2-way processor card fault Go to “MAP 1240: Memory Problem Resolution”...
Page 267 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450E 309F 1 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450E 30AA 2 GB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 268 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450F 309B 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution” on page 73. 450F 309C 256 MB DIMM fault Go to “MAP 1240: Memory Problem Resolution”...
Page 269 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 460B 28C4 CEC backplane fault Replace the CEC backplane, Location: U0.1-P1 460C 287A CEC backplane Replace the CEC backplane, Location: U0.1-P1 460C 28C4 CEC backplane fault Replace the CEC backplane, Location: U0.1-P1 460D 287A CEC backplane...
Page 270 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B23 26F7 Description: 2-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 271 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B23 26FB Description: 2-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 272 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B23 26FF Description: 1-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 273 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B25 26FE 2-way processor card fault Replace the processor card specified by the location code. 4B25 26FF 1-way processor card fault Replace the processor card specified by the location code.
Page 274 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B27 26FF 1-way processor card fault Replace the processor card specified by the location code. 4B28 26F6 1-way processor card fault Replace the processor card specified by the location code.
Page 275 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B2A 26FB 2-way processor card fault Replace the processor card specified by the location code. 4B2A 26FD 1-way processor card fault Replace the processor card specified by the location code.
Page 276 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B2C 26FE 2-way processor card fault Replace the processor card specified by the location code. 4B2C 26FF 1-way processor card fault Replace the processor card specified by the location code.
Page 277: Memory Dimm Present Detect Bits (Pd-Bits)
Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B2F 26FA 2-way processor card fault Replace the processor card specified by the location code. 4B2F 26FB 2-way processor card fault Replace the processor card specified by the location code.
Page 278: System Firmware Update Messages
4. Look up the error in the Chapter 5, “Error Code to FRU Index” on page 153 and perform the listed action. 5. If no recent error is logged in the error log, go to “MAP 1540: Minimum Configuration” on page 101. System Firmware Update Messages Table 8.
Page 279 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B006 1407 Service processor resource allocation 1. Update system firmware problem 2. Check for AIX updates 3. CEC backplane Location: U0.1-P1 B006 1408 Service processor program error 1.
Page 280 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B10F 1400 Service processor failure CEC backplane Location: U0.1-P1 B10F 1401 Service processor failure CEC backplane Location: U0.1-P1 B10F 1670 Service processor flash update failure 1. Retry flash update 2.
Page 281 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4606 Firmware failure 1. Check for system firmware updates 2. Operator panel Location: U0.1-L1 3. CEC backplane Location: U0.1-P1 B1xx 4608 Service processor early termination 1.
Page 282 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4634 SPCN loop fault 1. Check SPCN cabling 2. Go to “MAP 1540: Minimum Configuration” on page 101. B1xx 4644 Processor VPD fault Ignore all location codes. Go to “MAP 1540: Minimum Configuration”...
Page 283 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4670 Processor drawer cooling 1. Check ambient temperature 2. Check air supply to fans 3. Check fans for proper installation and operation 4. Check for any unsupported cards (that may be too hot) 5.
Page 284 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4690 Description: Operating system surveillance time out (AIX to service processor interface failure). Action: 1. This error code indicates that the operating system terminated early (which usually implies an operating system crash).
Page 285 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4694 System processor firmware failure 1. Check for system firmware updates. 2. CEC backplane Location: U0.1-P1 B1xx 4695 System power control network to 1. Check for system firmware updates. service processor interface failure 2.
Page 286 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4699 Service processor firmware: This is usually an indication of a problem in the communication path between the HMC and the service processor. It may only be an informational message. If the managed system is down, go to the service processor error log and find the error log entry containing B1xx 4699.
Page 287 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 469A System firmware interface 1. Check for system firmware updates. 2. Call service support. B1xx 469B Firmware to I/O interface 1. Check for system firmware updates. 2.
Page 288: Scan Log Dump Progress Codes
Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1FD 001E Service processor recovery mode Wrong firmware update diskette (Insert update fault correct diskette) B1FD 001F Bad firmware update diskette Replace diskette Scan Log Dump Progress Codes A scan dump is the collection of chip data that the service processor gathers after a system malfunction, such as a checkstop or hang.
Page 289: Problem Determination Generated Error Codes
Problem Determination Generated Error Codes Table 10. Problem Determination Generated Error Codes Error Code Description Action/ Possible Failing FRU M0BT 0000 The system hung during speaker POST. Go to “MAP 1540: Minimum This error code is generated by the Configuration” on page 101. customer performing “Problem Determination”...
Page 290 Table 10. Problem Determination Generated Error Codes (continued) Error Code Description Action/ Possible Failing FRU M0NE T000 The system hung during network POST. Go to “MAP 1540: Minimum This error code is generated by the Configuration” on page 101. customer performing “Problem Determination”...
Page 291: Chapter 6. Loading And Using Online And Standalone Diagnostics
Chapter 6. Loading and Using Online and Standalone Diagnostics Note: Any section of this chapter that references partioned systems or partitioning a system do not pertain to Model 6C4 or Model 6E4. The system’s diagnostics consist of online and standalone diagnostics. The diagnostics can be booted using either the default boot list or the customized service mode boot list.
Page 292: Online And Standalone Diagnostics Operating Considerations
boot list. (The default boot list contains five entries, and for each matching device type found in the system unit, the system makes an entry in the service mode boot list.) v The service mode boot list can be modified using the system diagnostics ″Display or Change Bootlist″...
Page 293: Running Online Diagnostics
Resetting the Terminal If you enter a terminal type that is valid (according to the DEFINE TERMINAL option menu) but is not the correct type for the Hardware Management Console for pSeries (HMC) virtual terminal window being used, you may be unable to read the screen, use the function keys, or use the Enter key.
Page 294 Loading Online Diagnostics from a TTY or LFT Online diagnostics can be loaded by booting using the customized service mode boot list by pressing the number 6 key on a directly attached keyboard or on an ASCII terminal. The procedure for booting from the devices listed in the service mode boot list (Online Diagnostics) is the following: 1.
Page 295 8. Select Power On. 9. Select the Power on Diagnostic Stored Boot list option (refer to Full System Management Tasks in the IBM Hardware Management Console , order number SA38-0590, for more information on full system partitions). 10. Make sure that there are no media in the devices in the media subsystem.
Page 296 The AIX Documentation library is available at the following Web address: http//www.ibm.com/servers/aix/library/. Select Technical Publications. AIX documentation is also contained on the AIX Documentation CD. This documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 297 5. When DIAGNOSTIC OPERATING INSTRUCTIONS screen displays, follow the displayed instructions to check out the desired resources. 6. When testing is complete, use the F3 key to return to DIAGNOSTIC OPERATING INSTRUCTIONS. Press the F3 key again to return to the AIX operating system prompt.
Page 298 1. Stop all programs including the AIX operating system (get help if needed). 2. Remove all tapes, diskettes, and CD-ROMs. 3. Power off the system (refer to the IBM Hardware Management Console , order number SA38-0590, for more information on full system partitions).
Page 299 9. Use the HMC to power on the managed server in a full system partition. Select the Power on Diagnostic Default Boot List (refer to the IBM Hardware Management Console , order number SA38-0590, for more information on full system partitions).
Page 300 System Response Client Status The client system is registered on the NIM #name:Cstate: server and enabled to run diagnostics from the ClientName:diagnostic boot has been enabled: NIM server. The client is registered on the NIM server but #name:Cstate: ClientName:ready for a NIM operation: not enabled to run diagnostics from the NIM server.
Page 301 To do a one-time boot of the network adapter attached to the NIM server network, do the following: 1. Exit to the SMS Main screen. 2. Select Select Boot Devices. 3. Select Install or Boot a Device. 4. On the Select Device Type screen, select Network. 5.
Page 302 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 303 Chapter 7. Using the Service Processor Notes: 1. Any section of this chapter that reference partioned systems or partitioning a system do not pertain to Model 6C4 or Model 6E4. 2. The information in this chapter regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 and S2) on the CEC backplane (location U0.1-P1).
Page 304 Accessing the Service Processor Menus Locally Service processor menus can be accessed by opening a virtual terminal window on the HMC, or by attaching an ASCII terminal to serial port 1 (S1) or serial port 2 (S2). After OK displays in the operator panel, press any key on the keyboard to signal the service processor.
Page 305 General User Menu The menu options presented to the general user are a subset of the options available to the privileged user. The user must know the general-access password, if one is set, to access this menu. GENERAL USER MENU 1.
Page 306 v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators, which may include service processor checkpoints, IPL checkpoints, or AIX configuration codes, from the previous system boot. This information can be useful in diagnosing system faults. Note: If you are running one or more logical partitions, enter the partition ID (0-15) to display progress indicators for that partition since the last system boot.
Page 307 Privileged User Menus The following menus are available to privileged users only. The user must know the privileged-access password, if one is set, to access these menus. Main Menu A listing at the top of the main menu contains the following: v Your system’s current firmware version v The firmware copyright notice v The system name given to your system during setup...
Page 308 Note: The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only. Service Processor Firmware VERSION: RH011007 Copyright 2001 IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 309 Service Processor Setup Menu The following Service Processor Setup Menu is accessed from the Main Menu: SERVICE PROCESSOR SETUP MENU 1. Change Privileged Access Password 2. Change General Access Password 3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5.
Page 310 Passwords Passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from System Management Services (SMS) utilities (see Chapter 8, “Using System Management Services”...
Page 311 v Change Privileged-Access Password Set or change the privileged-access password. It provides the user with the capability to access all service processor functions. This password is usually used by the system administrator or root user. v Change General-Access Password Set or change the general-access password. It provides limited access to service processor menus, and is usually available to all users who are allowed to power on the system, especially remotely.
Page 312 v OS Surveillance Setup Menu This menu can be used to set up operating system (OS) surveillance. OS Surveillance Setup Menu 1. Surveillance: Currently Enabled 2. Surveillance Time Interval: 2 minutes 3. Surveillance Delay: 2 minutes 98. Return to Previous Menu 0>...
Page 313 v Serial Port Snoop Setup Menu This menu can be used to set up serial port snooping, in which the user can configure serial port 1 as a ″catch-all″ reset device. From the service processor main menu, select option 1, service processor setup menu, then select option 8 (Serial Port Snoop Setup Menu).
Page 314 Scan Log Dump Setup Menu 1. Scan Log Dump Policy: Currently As Needed 2. Scan Log Dump Content: Currently As Requested 3. Immediate Dump 98. Return to Previous Menu 0> 1 Select from the following options: (As Needed=2, Always=3) Enter New Option: 0>...
Page 315 The scan log dump content can be set to the following: 1 = As Requested The processor run-time diagnostics will select the contents of the dump file based on the type of error that occurs. This is the default. 2 = Optimum The dump will include the smallest amount of information to diagnose a hardware error.
Page 316 System Power Control Menu This menu is used to set power control options. Other menus that control boot options are available from this menu. SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Enabled 2. Ring Indicate Power-On Menu 3.
Page 317 v Ring Indicate Power-On Menu RING INDICATE POWER-ON MENU 1. Ring indicate power-on : Currently Enabled 2. Number of rings: Currently 3 30. Refresh Modem Settings 98. Return to Previous Menu Ring indicate power-on is enabled by default on both serial port 1 (S1) and serial port 2 (S2).
Page 318 v Reboot/Restart Policy Setup Menu The following menu controls the Reboot/Restart Policy: Reboot/Restart Policy Setup Menu 1. Number of reboot attempts: Currently 1 2. Use OS-Defined restart policy? Currently No 3. Enable supplemental restart policy? Currently Yes 4. Call-Out before restart: Currently Disabled 98.
Page 319 – Enable supplemental restart policy - The default setting is Yes. When set to Yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: The Use OS-Defined restart policy is set to No. The Use OS-Defined restart policy is set to Yes, and the operating system has no automatic restart policy.
Page 320 v Boot Mode Menu The Boot Mode Menu allows you to select a boot mode. Boot Mode Menu 1. Boot to SMS Menu: Currently Disabled 2. Service Mode Boot from Saved List: Currently Disabled 3. Service Mode Boot from Default List: Currently Disabled 4.
Page 321 System Information Menu This menu provides access to system configuration information, error logs, system resources, and processor configuration. SYSTEM INFORMATION MENU 1. Read VPD Image from Last System Boot 2. Read Progress Indicators from Last System Boot 3. Read Service Processor Error Logs 4.
Page 322 v Read Service Processor Configuration Displays current service processor configuration. v Processor Configuration/Deconfiguration Menu Enable/Disable CPU Repeat Gard CPU repeat gard will automatically deconfigure a CPU during a system boot if a processor has failed BIST (power-on self-test), caused a machine check or check stop, or has reached a threshold of recoverable errors.
Page 323 Column 2 (0) Logical processor device number assigned by AIX. You can display these logical device numbers by issuing the following command on the AIX command line: lsdev -C | grep proc Column 3 (3.0) Processor address list used by the service processor. Column 4 (00) Error status of the processors.
Page 324 The default is enabled. For more information, see “Configuring and Deconfiguring Processors or Memory” on page 320. These menus allow the user to change the system memory configuration. If it is necessary to take one of the memory DIMMs offline, this menu allows you to deconfigure a DIMM, and then reconfigure the DIMM at a later time.
Page 325 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure 4. Group integrity failure 5. Non-repeat-gardable error. The resource may be reconfigured on the next boot. An error status of 00 (for example, 3.16(00)) indicates that the memory DIMM has not had any errors logged against it by the service processor.
Page 326 If either value is not valid, a failure message displays on the console. Press Enter to return to the Power Control Network Utilities Menu. v LED Indicator Menu This menu displays the state of the processor subsystem disturbance/system attention LED. Use this menu to toggle the attention/fault LEDs between identify (blinking) and off.
Page 327 Language Selection Menu The service processor menus and messages are available in various languages. This menu allows selecting languages in which the service processor and system firmware menus and messages are displayed. LANGUAGE SELECTION MENU 1. English 2. Francais 3. Deutsch 4.
Page 328 Call-In/Call-Out Setup Menu Note: The information in this section regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 and S2) on the CEC backplane (location U0.1-P1). These serial ports are normally used for call-in and call-out.
Page 329 Modem Configuration Menu Note: This option applies only to a modem attached to serial port 1 (S1) or serial port 2 (S2) on the CEC backplane. The first two lines of the Modem Configuration Menu contain status of the current selections.
Page 330 Serial Port Selection Menu This menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial Port Selection Menu 1. Serial Port 1 Call-Out: Currently Disabled 2. Serial Port 2 Call-Out: Currently Disabled 3.
Page 331 Telephone Number Setup Menu Note: These menus are available, however, the function of calling out to report a system failure is normally handled by the Service Focal Point application running on the HMC. Use this menu to set or change the telephone numbers for reporting a system failure. Telephone Number Setup Menu 1.
Page 332 v Customer Voice Telephone Number is the telephone number of a phone near the system or answered by someone responsible for the system. This is the telephone number left on the pager for callback. For test purposes, use a test number, which you can change later.
Page 333 Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer Account Number: Currently Unassigned 2. Customer RETAIN Login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98.
Page 334 System Power-On Methods This section discusses the following system power-on methods: v Power-on Switch v Service Processor Menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power-on System option from the System Power Control Menu.
Page 335 Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is reinitialized.
Page 336 Use OS-Defined restart policy - The default setting is no. If set to yes, this causes the service processor to refer to the OS Automatic Restart Policy setting and take action (the same action the operating system would take if it could have responded to the problem causing the restart).
Page 337 Always check the pSeries and RS/6000 Support Web site for the latest firmware images and update instructions. The Web address is: http://www.rs6000.ibm.com/support/micro If you cannot download from the Web, do the following: v If the system is running, but access to the Web is not available, see “System Firmware Update Using a Locally Available Image”...
Page 338 Web site listed below. Always check the Web site for the latest images and instructions for checking the firmware level. The Web address is: http://www.rs6000.ibm.com/support/micro The firmware level is denoted by XXYYMMDD, where XX = model designation, YY = year, MM = month, and DD = day of the release.
Page 339 4. After the update file has been written to the /tmp/fwupdate directory, enter the following commands: cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/RRyymmdd.img Attention: Do not overlook the periods (.) in the commands shown above. AIX commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot.
Page 340 Updating System Firmware from a NIM Server Refer to “Running Standalone Diagnostics from a Network Installation Management (NIM) Server” on page 279. Recovery Mode If the service processor detects that its programming has been corrupted when it is powering up to standby mode, it will enter recovery mode. In recovery mode, it will ask for the firmware update diskettes by putting eight-digit codes on the operator panel.
Page 341 During boot time, the service processor does not configure processors or memory DIMMs that are marked “bad.” If a processor or memory DIMM is deconfigured, the processor or memory DIMM remains offline for subsequent reboots until it is replaced or repeat gard is disabled. The repeat gard function also provides the user with the option of manually deconfiguring a processor or memory DIMM, or re-enabling a previously deconfigured processor or memory DIMM.
Page 342 Operating System Surveillance Operating system surveillance provides the service processor with a means to detect hang conditions, as well as hardware or software failures, while the operating system is running. It also provides the operating system with a means to detect a service processor failure caused by the lack of a return heartbeat.
Page 343 3. To call out before restart, set Call-out before restart to ENABLED from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem.
Page 344 Console Mirroring Console mirroring allows a user on one serial port to monitor the service processor activities on another serial port. This can be done on the locally attached HMC virtual terminal window or windows remotely attached through modems. Console mirroring is supported on any combination of locally or remotely attached monitors.
Page 345 Service Processor Error Logs The service processor error logs, an example of which follows, contain error conditions detected by the service processor. Error Log 1. 11/30/99 19:41:56 Service Processor Firmware Failure B1004999 Enter error number for more details. Press Return to continue, or ’x’ to return to menu. Press "C"...
Page 346 LCD Progress Indicator Log The following is an example of the LCD progress indicator log. It shows the types of entries that can appear in the log, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). LCD Progress Indicator Log B0FF 0539..17...
Page 347 Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase AIX Login Prompt Available Pre-Standby Phase This phase is entered when the system is connected to a power source.
Page 348 Standby Phase The standby phase can be reached in either of the following ways: v With the system off and power connected (the normal path), recognized by OK in the LCD display. v With the system on after an operating system fault, recognized by an 8-digit code in the LCD display.
Page 349 Bring-Up Phase The bring-up phase components are as follows: v Retry Request Check The service processor checks to see if the previous boot attempt failed. If the specified number of failures are detected, the service processor displays an error code and places an outgoing call to notify an external party if the user has enabled this option.
Page 350 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 351 Chapter 8. Using System Management Services Use the system management services menus to view information about your system or partition, and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. To start the text-based System Management Services, press the number 1 key on the terminal or in the virtual terminal window on the HMC after the word keyboard appears and before the word speaker appears.
Page 352 When there is more than one page of information to display, there are two additional navigation keys: Display the next page of the list. Display the previous page of the list. Note: The lowercase navigation key has the same effect as the uppercase key that is shown on the screen.
Page 353 Change Password Options The Change Password Options menu enables you to select from password utilities. Password Utilities 1 Set Privileged-Access Password 2 Remove Privileged-Access Password -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _...
Page 354 Setup Remote IPL (Initial Program Load) This option allows you to enable and set up the remote startup capability of your system unit. You must first specify the network parameters. Network Parameters 1. IP Parameters 2. Adapter Parameters 3. Ping Test -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 355 Selecting the Adapter Parameters option allows you to view an adapter’s hardware address, as well as configure network adapters that require setup. A menu similar to the following displays. Device Slot Hardware Address 1. 10/100 Ethernet Adapter 4:U0.1-P1-I4/E1 000629aca72d 2. 10/100 Ethernet Adapter Integrated:U0.1-P1/E1 0020357A0530 3.
Page 356 Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: Data Rate 1. 10 Mbps 2. 100 Mbps 3. Auto -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _...
Page 357 Adapter Parameters Device Slot Hardware Address 1. 10/100 Ethernet Adapter 4:U0.1-P1-I4/E1 000629aca72d 2. 10/100 Ethernet Adapter Integrated:U0.1-P1/E1 0020357A0530 3. High Speed Token-Ring Adapter 1:U0.1-P1-I1/T1 000629be04e1 4. Gigabit Ethernet PCI Adapter 3:U0.1-P1-I3/E1 0004ac7c9ec7 -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services --------------------------------------------------------------------------------------------------...
Page 358 After choosing which adapter to use to ping the remote system, and setting its parameters, you must provide the addresses needed to communicate with the remote system. Ping Test 1. Client IP Address [129.132.4.20] 2. Server IP Address [129.132.4.10] 3. Gateway IP Address [129.132.4.30] 4.
Page 359 Select Console The Select Console Utility allows the user to select which console the user would like to use to display the SMS menus. This selection is only for the SMS menus and does not affect the display used by the AIX operating system. Follow the instructions that display on the screen.
Page 360 If option 1 is selected, the following menu is displayed: Select Device Type 1. Diskette 2. Tape 3. CD/DVD 4. IDE 5. Hard Drive 6. Network 7. None 8. List All Devices -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services --------------------------------------------------------------------------------------------------...
Page 361 If List All Devices is selected, a menu similar to the following displays, depending on the devices that are installed in the system: Select Device Device Current Device Number Position Name SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A8,0) SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A9,0) SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-Aa,0) None 5.
Page 362 Select Boot Devices Select this option to view and change the customized boot list, which is the sequence of devices read at startup. Configure Boot Device Order 1. Select 1st Boot Device 2. Select 2nd Boot Device 3. Select 3rd Boot Device 4.
Page 363 When a device type is selected, such as item 1, a Select Task menu will be displayed. The following is an example of that menu for a hard disk. Select Task SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A8,0) 1. Information 2. Set Boot Sequence: Configure as 1st Boot Device -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 364 Display Current Settings This option displays the current setting of the customized boot list. An example of this menu, with one device in the boot list, follows. Current Boot Sequence 1. SCSI 18200 MB Harddisk (loc=U0.1-P1/Z1-A8,0) None None None None -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 365 Multiboot Startup Multiboot Startup toggles the multiboot startup flag, which controls whether the multiboot menu is invoked automatically on startup. Exiting System Management Services After you have finished using the system management services, type x (for exit) at the Utilities menu to boot your system or partition. On all other screens, typing x returns you to the previous screen.
Page 366 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 367 Chapter 9. Removal and Replacement Procedures Notes: 1. Servicing of the Model 6E4 can be performed with the system either in the vertical or horizontal position. Servicing of the Model 6C4 is performed with the system in the rack and placed into the service position. The service position for the Model 6C4 is described in “Placing the Model 6C4 into the Service Position”...
Page 368 CAUTION: This product is equipped with a three-wire power cable and plug for the user’s safety. Use this power cable with a properly grounded electrical outlet to avoid electrical shock. CAUTION: This unit has more than one power cord. To reduce the risk of electrical shock, disconnect two power supply cords before servicing.
Page 369 Procedure List Procedure Procedure Name and Page Location Adapters “PCI Adapters” on page 371 Battery Replacement “Replacing the Battery” on page 436 Bezels “Bezels” on page 369 Bezel Door “Bezel Door (Model 6E4)” on page 368 Cable Management Arm “Installing the Cable-Management Arm” on page 505 CD-ROM Drive “Media Drives (Diskette, CD-ROM, Tape, or Disk Drive)”...
Page 370 Stopping the System Attention: When shutting down your system to install options, shut down all applications first and then shut down the operating system. The system power turns off and the system goes into standby mode when the operating system is shut down. Before removing power from the system, ensure that the shutdown process is complete.
Page 371 Model 6C4 Drawer Release Latch and Brackets The following procedure covers the removal and replacement of the system’s drawer release latch. Drawer Release Latch Removal To remove one of the Model 6C4 drawer release latches, do the following: 1. Open the front rack door and place the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 372 Drawer Release Latch Replacement To replace one of the Model 6C4 drawer release latches, do the following: 1. If you have not already done so, open the front rack door and place the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 373 1 System Drawer Release Latch 5 System Drawer Release Latch 2 System Drawer Release Latch 6 Retaining Screws Bracket (Right) 3 Model 6C4 7 Release Latch Retaining Screw 4 System Drawer Release Latch 8 Latch Bracket Post Bracket (Left) Chapter 9. Removal and Replacement Procedures...
Page 374 Drawer Release Latch Bracket Replacement To replace the Model 6C4 drawer release latches brackets, do the following: 1. If you have not already done so, open the front rack door and place the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 375 Placing the Model 6C4 into the Service Position Attention: When placing the Model 6C4 into the service position, all stability plates must be in position to prevent the rack from toppling. Ensure that only one system drawer is in the service position at a time. Before doing any service actions inside the Model 6C4, you must put the system into the service position.
Page 376 1 Model 6C4 4 Stabilizing Bar 2 19-Inch Rack 5 Front Rack Door 3 Extension Rail Safety Release Tab 6 System Drawer Release Latch After completing the service actions, return the system to the operating position. Returning the Model 6C4 to the Operating Position To return the Model 6C4 to the operating position, do the following: 1.
Page 377 Covers Before performing the following procedure, read the “Safety Notices” on page xi. Service Access Cover Removal (Model 6C4) To remove the service access cover, do the following: 1. Ensure the rack has been correctly stabilized before opening the front and rear rack doors.
Page 378 Top Cap Removal (Model 6E4) To remove the top cap, do the following: 1. Remove the bezel door as described in “Bezel Door Removal” on page 368. 2. Remove the front bezel as described in “Front Bezel Removal (Model 6E4)” on page 370.
Page 379 1. Align, then insert the two tabs located on the back-bottom edge of the top cap with the two mating slots located on the top cover. 2. Rotate the cover down snapping the two lower front tabs into place on the operator panel bracket.
Page 380 1 Top Cap 6 Model 6E4 2 Operator Panel EMC Bracket 7 Bezel Door 3 Operator Panel 8 Bezel 4 Operator Panel Bracket 9 Rear Top Cover Mounting Bracket 5 Top Cover 10 Rear Cover Top Cover Replacement (Model 6E4) To replace the top cover, do the following: 1.
Page 381 Note: Do not tighten the screws at this time 4. Replace the front screw that secures the top cover to the right panel assembly. This screw will be located on the front inside edge of the system, just below the top cover.
Page 382 Note: The top edge of the outer side cover must be clear of the top cover. 5. Pull up to release the bottom edge of the outer side cover. 6. Put the cover in a safe place. 1 Model 6E4 4 Cover Retaining Slot 2 Outer Side Cover Locking Tab Slot 5 Thumbscrew...
Page 383 Service Access Cover Removal (Model 6E4) To remove the service access cover, do the following: 1. Remove the Model 6E4’s outer side cover as described in “Outer Side Cover Removal (Model 6E4)” on page 361. 2. Loosen the three captive thumbscrews located on the rear of the cover. See the following illustration for thumbscrew locations.
Page 384 Service Access Cover Replacement (Model 6E4) To replace the service access cover, do the following: 1. Align the service access cover with the side of the system, about 25 mm (1 inch) from the front of the system. The flanges on the top and bottom of the cover wrap around the system chassis.
Page 385 Back Cover Replacement (Model 6E4) To replace the back cover, do the following: 1. Ensure all cables have been connected and are correctly seated. 2. Align the back cover side edges with the side edges of the system chassis back. 3.
Page 386 Right Side Cover (System Base) Removal (Model 6E4) To remove the right side cover (system base), do the following: 1. Remove the bezel door as described in “Bezel Door Removal” on page 368. 2. Remove the front bezel as described in “Front Bezel Removal (Model 6E4)” on page 370.
Page 387 1 Top Cap 8 Bezel 2 Operator Panel EMC Bracket 9 Rear Top Cover Mounting Bracket 3 Operator Panel 10 Rear Cover 4 Operator Panel Bracket 11 System Base Plate 5 Top Cover 12 Operator Panel Extension Cable 6 Model 6E4 13 Right Side Cover (System Base) 7 Bezel Door...
Page 388 Bezel Door (Model 6E4) The following procedure covers removal and replacement of the bezel door. Bezel Door Removal Refer to the following illustration while you perform the steps in this procedure. To remove the bezel door, do the following: 1. Open the bezel door by grasping the bezel door handle. Pull the bezel door out and away from the system.
Page 389 Bezels Before performing the following procedure, read the “Safety Notices” on page xi. Front Bezel Removal (Model 6C4) To remove the bezel, do the following: 1. Open the front rack door and place the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 390 Front Bezel Removal (Model 6E4) Refer to the following illustrations while you perform the steps in this procedure. To remove the front bezel, do the following: 1. Remove the bezel door as described in “Bezel Door (Model 6E4)” on page 368. 2.
Page 391 AIX System Management Guide: Operating System and Devices . This publication is available at the following Web address: http://www-1.ibm.com/servers/aix/library/. Select Technical Publications. This publication is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 392 To access the hot-plug menus, do the following: 1. Log in as root user. 2. At the command line, type smitty. 3. Select Devices. 4. Select PCI Hot Plug Manager and press Enter. 5. The PCI Hot-Plug Manager menu displays. Return to the procedure that directed you here.
Page 393 Unconfigure a Device Allows the user to put an existing PCI adapter into the Defined state if the device is no longer in use. This step must be completed successfully before starting any removal or replacement operation. If this step fails, the customer must take action to release the device. Configure a Defined Device Allows a new PCI adapter to be configured into the system if software support is already available for the adapter.
Page 394 Non-Hot-Pluggable PCI Adapter Removal To remove a PCI adapter, do the following: 1. On a Model 6C4, open the front and rear rack doors and place the system into the service position as described in “Placing the Model 6C4 into the Service Position” on page 355.
Page 395 1 Service Access Cover 3 System Unit 1a Outer Access Cover 4 PCI Cooling Fan Bracket 2 PCI Adapters 9. Rotate the adapter retainer clip counterclockwise, as shown in the following illustration. 10. The tab resting on the adapter retention bracket should spring to a vertical position, coming to a rest next to the adapter retention latch.
Page 396 1 Model 6C4 or Model 6E4 5 PCI adapter face plate (dotted lines) 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer 7 PCI Adapter seat down and the retainer clip in the locked position) 4 Adapter Retainer Assembly (retainer seat down and the retainer clip in the...
Page 397 Adding or Replacing a Non-Hot-Pluggable PCI Adapter To add or install an adapter, do the following: 1. On a Model 6C4, open the front and rear rack doors and place the system into the service position as described in “Placing the Model 6C4 into the Service Position” on page 355.
Page 398 1 System Unit 2 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer seat down and the retainer clip in the unlocked position) 4 Adapter Retainer Assembly (retainer seat down and the retainer clip in the locked position) 5 PCI adapter face plate (dotted lines) 14.
Page 399 AIX System Management Guide: Operating System and Devices . This publication is available at the following Web address: http://www-1.ibm.com/servers/aix/library/. Select Technical Publications. This publication is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 400 15. Move the cursor to select the adapter that you are removing and press Enter. (The description entry displays as unknown). 16. Press the Tab key until the entry field displays the remove operation and then press the Enter key. Follow the instructions that display on the screen until you are instructed to remove the adapter.
Page 401 20. Turn the locking latch and lift the plastic retainer seat off the adapter. 1 System Unit 5 PCI adapter face plate (dotted lines) 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer 7 PCI Adapter seat down and the retainer clip in the locked position)
Page 402 21. Carefully grasp the adapter by the edges and pull it straight out from the PCI riser card. 22. If you are not installing another adapter in this slot, place an expansion slot cover in the adapter slot opening. 23. Lower the plastic retainer seat over the PCI adapter face plate. 24.
Page 403 AIX System Management Guide: Operating System and Devices . This publication is available at the following Web address: http://www-1.ibm.com/servers/aix/library/. Select Technical Publications. This publication is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 404 12. The ARE YOU SURE screen displays. Press Enter to verify the information. Successful unconfiguration is indicated by the OK message displayed next to the Command field at the top of the screen. 13. Press F3 to return to the PCI Hot-Plug Manager menu. 14.
Page 405 1 System Unit 5 PCI adapter face plate (dotted lines) 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer 7 PCI Adapter seat down and the retainer clip in the locked position) 4 Adapter Retainer Assembly (retainer seat down and the retainer clip in the unlocked position)
Page 406 24. Lower the plastic retaining seat over the PCI adapter face plate (dotted lines). Rotate the locking latch clockwise until it clicks into the locked position. Some full-length cards can be supported by rotating the blue adapter latch on the right end of the adapter counterclockwise.
Page 407 28. Select Install/Configure Devices Added After IPL and press Enter. Follow the instructions on the screen. Successful replacement is indicated by the OK message displayed next to the Command field at the top of the screen. Do not use Install/Configure Devices Added After IPL if your system is set up to run HACMP clustering.
Page 408 Installing a Hot-Pluggable PCI Adapter Note: This system supports PCI hot-pluggable adapters, so the system does not need to be shut down and the power cables removed before adding or replacing an adapter. To add or install an adapter, do the following: 1.
Page 409 13. Rotate the locking retainer clip, lift the plastic stop, and remove the expansion slot cover. 1 System Unit 5 PCI adapter face plate (dotted lines) 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer 7 PCI Adapter seat down and the retainer clip in the locked position)
Page 410 16. Lower the tab onto the PCI adapter face plate. Rotate the adapter retainer clip clockwise until it covers the tab at approximately a 45-degree angle. See the following illustration. 1 System Unit 2 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer seat down and the retainer clip in the unlocked position) 4 Adapter Retainer Assembly (retainer seat down and the retainer...
Page 411 Fans Before performing the following procedure, read “Safety Notices” on page xi. Removing a Processor Fan in a Non-Hot-Swap Environment Note: A processor fan in a non-hot-swap environment means that your system is configured at the factory with one processor fan installed. To place your system into an environment that enables the hot-swapping of the processor fans, you must purchase a second processor fan and insert it into the unused docking connector.
Page 412 1 Model 6C4 4 Processor Fan Amber LED 2 Service Access Cover 5 Finger Holes 3 Processor Card Cooling Fan (Fan 6 Processor Fan Bottom Connector 7 Processor Cooling Fans Access Cover 1 Model 6E4 5 Finger Holes 2 Outer Side Cover 6 Processor Fan Bottom Connector 3 Service Access Cover 7 Processor Cooling Fans Access...
Page 413 Replacing a Processor Fan in a Non-Hot-Swap Environment To replace a processor fan in a non-hot-swap environment, do the following: 1. Lift the processor fan access cover. 2. Place your thumb and index finger into the two holes located on the top of the replacement fan.
Page 414 Hot-Swap Processor Fan Removal If you are servicing one of the processor cooling fan assemblies, do the following: 1. Lift the processor fan access cover. 2. Place your thumb and index finger into the two finger holes, located on the top of the faulty fan.
Page 415 Model 6C4 1 Model 6C4 7 Processor Fan Bottom Connector 2 Service Access Cover 8 Processor Cooling Fans Access Cover 3 Processor Fan Amber LED 9 Adapter Cooling Fan Retaining Bracket 4 Finger Holes 10 PCI Adapter Cooling Fan Assembly (Fan #4) 5 Processor Card Cooling Fan (Fan 11 PCI Adapter Cooling Fan Assembly (Fan #3)
Page 416 Model 6E4 1 Model 6E4 8 Processor Cooling Fans Access Cover 2 Outer Side Cover 9 Processor Card Cooling Fan (Fan 3 Service Access Cover 10 Adapter Cooling Fan Assembly (Fan #4) 4 Processor Fan Amber LED 11 Adapter Cooling Fan Assembly (Fan #3) 5 Finger Holes 12 PCI Adapter Fan Amber LED...
Page 417 Hot-Swap Fan Assembly Replacement Note: If a fan assembly is being replaced for a redundant failure, after the service repair action is completed, ask the customer to check the crontab file for any power/cooling warning messages. When a power or cooling error is encountered, AIX adds an entry to the crontab file to ″wall″...
Page 418 Hot-Swap PCI Adapter Fan Replacement Attention: The system will power off in the event that the failing PCI cooling fan has not been exchanged within five minutes. When installing a hot-swap PCI adapter cooling fan, do the following: 1. Before inserting the fan assembly into the fan cage, ensure that the fan connector located on the fan housing is facing the front of the system.
Page 419 Media Drives (Diskette, CD-ROM, Tape, or Disk Drive) Note: The two media bays can be used to house an IDE CD-ROM, or a SCSI CD-ROM, diskette, tape drive or DVD. See the illustration on 400 and 401 for the location of the two media bays. However, if your system has an IDE CD-ROM, it should be placed in media bay 1.
Page 420 Model 6C4 1 Service Access Cover 6 Disk Drive (4 Pack) 2 Model 6C4 7 Optional Media Device (for example: Tape Drive, DVD, CD-ROM, Diskette Drive) 3 Media Carrier Tray 8 IDE CD-ROM 4 Diskette Drive (Optional) 9 Media Carrier Trays 5 Diskette Drive Cage (Optional) 10 Front Bezel Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 421 Model 6E4 1 Model 6E4 7 IDE CD-ROM 2 Disk Drive (4 Pack) 8 Diskette Drive Carrier (Optional) 3 Media Carrier Trays 9 Diskette Drive Cage (Optional) 4 Front Bezel 10 Diskette Drive (Optional) 5 Bezel Door 11 Outer Side Cover 6 Optional Media Device (for 12 Service Access Cover example: Tape Drive, DVD,...
Page 422 Media Replacement To replace a media drive, do the following: 1. Before handling any card, board, or memory DIMM, be sure to use your electrostatic discharge strap to minimize static-electric discharge. Refer to “Handling Static-Sensitive Devices” on page 348. 2. Set any jumpers or switches on the device according to the documentation provided with the drive.
Page 423 Hot-Plug Disk Drives Before performing the following procedure, read “Safety Notices” on page xi. Note: You do not have to power off the system to remove a hot-plug disk drive. Before you perform these procedures, ensure that the customer has taken appropriate actions to back up the data for the drive you are removing, and that the drive has been removed from the configuration.
Page 424 13. See the AIX System Management Guide: Operating System and Devices to finish the drive configuration. This publication is available at the following Web address: http://www.ibm.com/systems/aix/library/. Select Technical Publications. This publication is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD files onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 425: Hot-Plug Disk Drive Removal
Hot-Plug Disk Drive Removal Attention: Before you perform the following procedure, ensure that the customer has taken appropriate actions to back up the data for the drive you are removing, and that the drive has been removed from the configuration. Physically removing a hot-plug drive from the system before it has been removed from the system configuration can cause unrecoverable data corruption.
Page 426 1 Model 6C4 3 Disk Drive Release Handle 2 Disk Drive 4 Front Bezel 1 Model 6E4 3 Disk Drive Release Handle 2 Disk Drive 4 Disk Drive Access Cover 13. Press F10 to exit smitty. Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 427: Hot-Plug Disk Drive Replacement
Hot-Plug Disk Drive Replacement Attention: Before you perform these procedures, ensure that the customer has taken appropriate actions to back up the data for the drive you are removing, and that the drive has been removed from the configuration. Physically removing a hot-plug drive from the system before it has been removed from the system configuration can cause unrecoverable data corruption.
Page 428: Pci Riser Card
PCI Riser Card Note: To perform this procedure requires a considerable amount of force when removing or installing the riser card from its docking connectors. If you are servicing a Model 6C4, it is strongly recommended that the system drawer be removed from the rack.
Page 429 11. Remove the processor #2 assembly as described in “Processor Card Removal” on page 425. If your system is equipped with a processor filler panel instead of a second processor card assembly, remove the processor filler panel. 12. Before handling any card, board, or memory DIMM, be sure to use your electrostatic discharge strap to minimize static-electric discharge.
Page 430 b. When placing the Model 6E4 on its side ensure that the stabilier foot closest to the desktop or floor surface is free from resting on any surface. Note: Model 6C4 1 Service Access Cover 6 Media Support Tray 2 PCI Adapters 7 Front Bezel 3 PCI Riser Card 8 IDE CD-ROM...
Page 431 Model 6E4 1 Outer Side Cover 8 Media Device 2 Service Access Cover 9 IDE CD-ROM 3 PCI Adapters 10 Front Bezel 4 PCI Riser Card 11 Bezel Door 5 Back Cover 12 System Stabilizer Foot 6 Model 6E4 13 Processor Card Assembly #2 7 Media Device Support Tray 14 Processor Filler Panel Chapter 9.
Page 432: Pci Riser Card Replacement
PCI Riser Card Replacement To replace the PCI riser card, do the following: 1. Before handling any card, board, or memory DIMM, be sure to use your electrostatic discharge strap to minimize static-electric discharge. Refer to “Handling Static-Sensitive Devices” on page 348. 2.
Page 433 c. If any problem is experienced when you boot the system repeat step 4, but this time you must push harder. 5. Replace the screws that secure the PCI riser card to the CEC backplane and chassis. Note: For proper alignment, insert all screws before tightening. 6.
Page 434: Disk Drive Backplane
Disk Drive Backplane To perform this procedure requires you to remove and install the PCI riser card. Removing or Installing a PCI riser card from its docking connectors, requires a considerable amount of force. If you are servicing a Model 6C4, it is strongly recommended that the system drawer be removed from the rack.
Page 435 14. Remove the PCI riser card as described in “PCI Riser Card Removal” on page 408. 15. Remove all hot-plug disk drives as described in “Hot-Plug Disk Drive Removal” on page 405. 16. Remove the PCI adapter cooling fans as described in “Hot-Swap Fan Assembly Removal”...
Page 436 Model 6C4 1 Service Access Cover (drawer) 9 Model 6C4 Chassis 2 PCI Adapters 10 Disk Drive (4 Pack) 3 PCI Riser Card 11 Media Device 4 PCI Cooling Fan 12 Front Bezel 5 Cable-Management Bracket 13 IDE CD-ROM Media 6 PCI Cooling Fan 14 Media Device Support Shelf 7 Disk Drive Backplane...
Page 437 Model 6E4 1 Outer Side Cover 11 Disk Drive (4 Pack) 2 Service Access Cover 12 Media Device Support Shelf 3 PCI Adapters 13 Media Device 4 PCI Cooling Fan 14 Front Bezel 5 Cable-Management Bracket 15 Bezel Door 6 Back Cover 16 IDE CD-ROM Media 7 PCI Riser Card 17 System Stabilizer Foot...
Page 438: Disk Drive Backplane Replacement
Disk Drive Backplane Replacement To replace the disk drive backplane, do the following: 1. Using the 6 supplied retaining screws, secure the backplane to the disk drive cage. 2. Carefully place the disk drive cage assembly into the system. Slide the disk drive cage assembly toward the front of the system. Ensure the 6 screw holes located on the cage assembly correctly align with the mating screw holes located on the system chassis.
Page 439: Operator Panel
Operator Panel Before performing the following procedure, read “Safety Notices” on page xi. Operator Panel Removal To remove the operator panel, do the following: 1. On a Model 6C4, open the front and rear rack doors and place the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 440: Model 6C4
Model 6C4 1 Service Access Cover (drawer) 4 Operator Panel Retaining Screws 2 System Unit 5 Operator Panel 3 Front Bezel Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 441: Model 6E4
Model 6E4 1 Top Cap 4 Front Bezel 2 Operator Panel 5 Bezel Door 3 Operator Panel Retaining 6 Model 6E4 Screws Chapter 9. Removal and Replacement Procedures...
Page 442: Operator Panel Replacement
Operator Panel Replacement Attention: If you are replacing the operator panel with a new FRU, you must write the system VPD information (machine type, model number, and serial number) into the VPD module. You must contact the support center to obtain instructions and the necessary password to enter the information into the VPD module.
Page 443: System Vital Product Data (Vpd) Update Procedure
3. At the command prompt, type the code that accesses the hidden menus. If necessary, call your local support center to obtain the code. This menu is for IBM Authorized use only. If you have not been authorized to use this menu, please discontinue use immediately.
Page 444 number is not entered correctly, a new operator panel must be ordered and installed. VPD Serial Number has been programmed successfully. The current TM field is: xxxx-xxx Do you want to change the TM field (y/n)? 6. Type y (yes) if the system unit’s type/model (TM) you are working on is different from the one listed on the screen.
Page 445: Processor Card
Processor Card Before performing the following procedure, read “Safety Notices” on page xi. Processor Card Removal To remove the processor card, do the following: 1. On a Model 6C4, open the front and rear rack doors and put the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 446 11. From the bottom of the processor assembly, lift the side access cover. Four hinges hold the cover to the top of the processor assembly. Pivot the cover up to reveal the memory DIMMs or DIMM connectors. 12. Remove all memory DIMMs as described in “Memory DIMM Removal” on page 430.
Page 447 Model 6E4 1 Model 6E4 9 Service Access Cover 2 Media Device Support Shelf 10 Outer Side Cover 3 Media Carrier Trays 11 Processor Access Cover 4 Optional Media Device (for 12 Processor Assembly Lifting and example: Diskette Drive or Release Handles Tape Drive) 5 IDE CD-ROM Drive...
Page 448: Adding Or Replacing A Processor Card
Adding or Replacing a Processor Card Notes: 1. Adding an additional processor card or installing a new process card into your system may require the updating of the system firmware. 2. Before handling any card, board, or memory DIMM, touch any metal surface of the chassis with one hand to minimize static electric discharge.
Page 449 8. Replace the media device support shelf. Tighten the thumbscrew located on the support shelf. Note: When replacing the support shelf, ensure that the lower support leg, located on the bottom side of the support shelf, activates the microswitch located on the CEC backplane.
Page 450: Memory Dimms
Memory DIMMs Before performing the following procedure, read “Safety Notices” on page xi. Memory DIMM Removal To remove the memory DIMMs, do the following: 1. On a Model 6C4, open the front and rear rack doors and put the system into the service position as described in “Placing the Model 6C4 into the Service Position”...
Page 451 11. From the bottom of the processor assembly, lift the side access cover. Four hinges hold the cover to the top of the processor assembly. Pivot the cover up to reveal the memory DIMMs or DIMM connectors. Model 6C4 1 Service Access Cover 7 7028 Model 6C4 2 Processor Access Cover 8 Optional Media Device (for...
Page 452 Model 6E4 1 Model 6E4 9 Service Access Cover 2 Media Device Support Shelf 10 Outer Side Cover 3 Media Carrier Trays 11 Processor Access Cover 4 Optional Media Device (for 12 Processor Assembly Lifting and example: Diskette Drive or Release Handles Tape Drive) 5 IDE CD-ROM Drive...
Page 453 12. Locate the memory DIMMs, and determine which DIMM you want to remove. Note: Memory DIMMs must be installed in quads (groups of 4) and in the correct slot. The only two valid slot combinations that you can use are 1, 3, 6, and 8 OR 2, 4, 5, and 7.
Page 454: Memory Dimm Replacement
14. Pull the memory DIMM out of the connector as shown in the following illustration. 1 Connector Tabs (unlocked position) 2 Memory DIMM Memory DIMM Replacement To replace a memory DIMM, do the following: 1. Before handling any card, board, or memory DIMM, touch any metal surface of the chassis with one hand to minimize static electric discharge.
Page 455 8. Grasp the release handles located on top of the processor assembly. Pivot the handle upward to 90 degrees. This action puts the handle cams into the correct position to help seat the processor card connector into the docking connector located on the CEC backplane.
Page 456: Replacing The Battery
Replacing the Battery Before performing the following procedure, read “Safety Notices” on page xi. CAUTION: A lithium battery can cause fire, explosion, or severe burn. Do not recharge, disassemble, heat above 100°C (212°F), solder directly to the cell, incinerate, or expose cell contents to water.
Page 457 7. Remove processor assembly 1 as described in “Processor Card Removal” on page 425. Note: Processor assembly 1 is the processor assembly closest to the power supplies. See the following illustration to locate the processor assembly 1. Model 6C4 1 Service Access Cover 6 Front Bezel 2 Processor Assembly 1 7 Battery (positive (+) side facing...
Page 458 Model 6E4 1 Model 6E4 7 Media Device Support Shelf 2 Media Carrier Trays 8 Captive Thumbscrew 3 Media Device (for example: 9 Battery (positive (+) side facing Tape Drive or Diskette Drive) 4 IDE CD-ROM Drive 10 Service Access Cover 5 Front Bezel 11 Outer Side Cover 6 Bezel Door...
Page 459 8. Locate the battery on the CEC backplane as shown in the illustration on page 439. 9. Using your fingernail, pry the battery out of its plastic mount. After the bottom of the battery has cleared the top edge of the plastic mount, pull it up and away from the CEC backplane.
Page 460 15. Replace all media drives, ensuring that the media drives removed are returned to the same media bay from which they were removed as described in “Media Replacement” on page 402. 16. Reconnect all power and signal cables to their respective media drives. 17.
Page 461: Power Supplies
Power Supplies DANGER Do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. This system drawer has power supplies that have hot-swap capabilities. To use this feature, you must have two power supplies in place.
Page 462 illustration. 1 Power Supply 2 Locking Tab Receiver Hole 3 Retractable Spring-Activated Portion of the Handle 7. Lift the handle until it is perpendicular (90 degrees) to the top of the power supply. By placing the handle perpendicular to the top of the power supply, the base or hinged portion of each handle acts as a cam and will gently pry the power supply from its connector located on the CEC backplane.
Page 463 1a Outer Side Cover (Model 6E4 4 Power Supply Filler Panel Only) 1 Service Access Cover 5a Model 6C4 2 Power Supply #1 (Primary) 5b Model 6E4 3 Power Supply Release Handle 8. After the power supply is released from its connector, pull the power supply out of the system.
Page 464: Non-Hot-Swap Power Supply Replacement
Non-Hot-Swap Power Supply Replacement To replace a non-hot-swap power supply, do the following: 1. Grasp the handles located on top of the new power supply. Pivot the handles upward to 90 degrees. This action puts the handle cams into the correct position to help seat the power supply into its connector.
Page 465: Hot-Swap Power Supply Removal
4. Plug the power cable into the back of the power supply. 5. Reconnect the power source to the system. 6. The green AC Good LED located on the power supply comes on solid. Replace the service access cover as described in “Service Access Cover Replacement (Model 6C4)”...
Page 466 the following illustration. 1 Power Supply 2 Locking Tab Receiver Hole 3 Retractable Spring-Activated Portion of the Handle 7. Lift the handle until it is perpendicular (90 degrees) to the top of the power supply. By placing the handle perpendicular to the top of the power supply, the base or hinged portion of each handle acts as a cam and will gently pry the power supply from its connector located on the CEC backplane.
Page 467 1a Outer Side Cover (Model 6E4 4 Power Supply Filler Panel Only) 1 Service Access Cover 5a Model 6C4 2 Power Supply #1 (Primary) 5b Model 6E4 3 Power Supply Release Handle Chapter 9. Removal and Replacement Procedures...
Page 468: Hot-Swap Power Supply Replacement
Hot-Swap Power Supply Replacement Note: If a power supply is being replaced for a redundant failure, after the service repair action is completed, ask the customer to check the crontab file for any power/cooling warning messages. When a power or cooling error is encountered, AIX adds an entry to the crontab file to ″wall″...
Page 469 1 Spring Latch 4 Power Supply 2 Spring Activated Handle End 5 Spring Latch Receiver Hole 3 Power Supply Release Handle 6 Locking Tab 5. Plug the power cable for the added power supply into the power cable connector located on the back of the power supply. 6.
Page 470: Central Electronics Complex (Cec) Backplane
Central Electronics Complex (CEC) Backplane Before performing the following procedure, read the “Safety Notices” on page xi. To perform this procedure you will need to remove and install the PCI riser card. To remove or install the PCI riser card from its docking connectors, requires a considerable amount of force.
Page 471 11. Remove the media device support shelf by loosening the thumbscrew and grasping the back edge of the shelf, sliding it back, then lifting it up and out of the system chassis. Note: The support leg located on the bottom of the support shelf is used to deactivate a microswitch.
Page 472 Note: Care should be taken when removing the CEC backplane. Standoffs attached to the chassis base may damage the components attached to the bottom of the CEC backplane. 24. Slide the CEC backplane toward the front of the system (about 7 mm). A strip of sponge rubber attached to the back (bottom) of the CEC backplane will compress against an aluminum plate that is secured to the system chassis, preventing the CEC backplane from traveling any further forward.
Page 473 1 Service Access Cover (drawer) 11 Front Bezel 2 Primary and Redundant PCI Cooling 12 IDE CD-ROM Drive Fans 3 PCI Cooling Fan and Cable 13 Operator Panel Management Bracket 4 Processor Cooling Fans 14 Front Power Supply and Processor Support Bracket 5 Processor Cooling Fan Cage 15 Media Device Support Shelf...
Page 474 1 Outer Side cover 13 Optional Media Device (for example diskette drive or tape drive) 2 Service Access Cover 14 IDE CD-ROM Drive 3 PCI Cooling Fans 15 Bezel 4 PCI Cooling Fan and Cable 16 Bezel Door Management Bracket 5 Processor Cooling Fans 17 System Front Stabilizer Foot 6 Processor Cooling Fan Cage...
Page 475: Cec Backplane Replacement
CEC Backplane Replacement To replace the CEC backplane (system board), do the following: 1. Before handling any card, board, or memory DIMM, be sure to use your electrostatic discharge strap to minimize static-electric discharge. Refer to “Handling Static-Sensitive Devices” on page 348. 2.
Page 476 Note: When replacing the support shelf, ensure that the lower support leg activates the microswitch located on the CEC backplane. Failure to do so results in the system not being able to power-on. 20. Replace all removed media drives, ensuring that the media drives removed are returned to the same media bay from which they were removed.
Page 477: Chapter 10. Parts Information
Chapter 10. Parts Information This chapter contains parts information for the pSeries 630 Model 6C4 and Model 6E4.
Page 478: System Parts
System Parts Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 479 Index FRU Part Units Per Description Number Number Assembly Service Access Cover (drawer) 09P5865 Up to 2 Processor Cooling Fans 09P5887 (Up to 6) EMC PCI-Slot Shield Processor Cooling Fan Cage and Rear Bulk Head Assembly See Note Up to 4 PCI Adapters 09P2702 PCI Riser Card...
Page 480: System Parts (Continued)
System Parts (continued) Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 481 Index FRU Part Units Per Description Number Number Assembly 21P4312 Cable Management Arm Assembly (Model 6C4 Only) 00P2806 Cable Carrier Support Bracket (Model 6C4 Only) 00P2807 Rack Flange Mounting Bracket (Model 6C4 Only) 00P2974 Processor Assembly, 1 GHz, 1-way 00P2977 Up to 2 Processor Assembly, 1 GHz, 2-way 53P3224...
Page 482: Model 6E4 Cover Set And Brackets
Model 6E4 Cover Set and Brackets Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 483 Index FRU Part Units Per Description Number Number Assembly 00P3789 Top Cover Assembly (Model 6E4 Only) 00P3791 Operator Panel Extension Cable (Model 6E4 Only) Model 6E4 00P3695 Top Cover Rear Mounting Bracket (Model 6E4 Only) 00P2810 System Bottom Mounting Plate (Model 6E4 Only) 00P3790 System Base and Right Cover Assembly...
Page 484 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 485 Index FRU Part Units Per Description Number Number Assembly 00P3787 Operator Panel EMC Bracket (Model 6E4 Only) 00P2811 Operator Panel Bracket (Model 6E4 Only) 00P3696 Operator Panel EMC Filler (Model 6E4 Only) 00P2871 Top Cap (Model 6E4 Only) 00P2867 Disk Drive Access Cover (Model 6E4 Only) 00P2866 Front Door (Model 6E4 Only) 09P5884...
Page 486: System Internal Cables
System Internal Cables The following diagrams show the system cable connections. The first diagram illustrates the routing of the internal power cables. The second diagram illustrates the routing of the signal cables. Internal Power Cable Routing Diagram Index FRU Part Units Per Description Number...
Page 487 Notes: 1. For more information on power cables, go to “External AC Power Cables” on page 48. 2. See RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems for part numbers. Note: Internal Signal Cable Routing Diagram Chapter 10. Parts Information...
Page 488 Index FRU Part Units Per Description Number Number Assembly 00P3210 Operator Panel See Note SCSI Media Device (50-Pin) See Note SCSI Media Device (68-Pin) See Note SCSI Media Device (68-Pin) 09P5870 CEC Backplane to Operator Panel Signal / Power Cable 00P3791 Operator Panel Extension Cable (7028 Model 6E4 Only)
Page 489: Power Cable
Power Cable Index Part Number Country 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad, Tobago, U.S.A. (except Chicago), Venezuela 6952300 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama,...
Page 490 Index Part Number Country 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Ethiopia, Italy 14F0087 Israel 6952291 Paraguay, Colombia, Uruguay 42F6841 AC Power Cable, (Power distribution bus to AC power supply, Model 6C4 only) Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 491: Keyboards And Mouse (White)
Keyboards and Mouse (White) Index Number FRU Part Units Per Description Number Assembly 93H8120 Keyboard, 101 United States English (ID 103P) 93H8123 Keyboard, 102 Spanish (ID 171) 93H8125 Keyboard, 102 Arabic (ID 238) 08L0904 Keyboard, 102 Belgium French (ID 120) 08L0905 Keyboard, 102 Belgium (ID 120) 08L0906...
Page 492: Keyboards And Mouse (Black)
Keyboards and Mouse (Black) Index Number FRU Part Units Per Description Number Assembly 07L9446 Keyboard, 101 United States English (ID 103P) 07L9447 Keyboard, 102 Canada French (ID 058) 07L9448 Keyboard, 102 Canada French (ID 445) 07L9449 Keyboard, 102 Spanish (ID 171) 07L9450 Keyboard, 104 Brazil Portuguese (ID 275) 07L9451...
Page 493 Index Number FRU Part Units Per Description Number Assembly 07L9479 Keyboard, US English ISO9995 (ID 103P) 07L9480 Keyboard, 106 Japan (ID 194) 07L9481 Keyboard, 101 Chinese/US (ID 467) 07L9482 Keyboard, 103 Korea (ID 413) 07L9483 Keyboard, 101 Thailand (ID 191) 08L0362 Three Button Mouse (Black) 09P4455...
Page 494 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 495: Chapter 11. Fault And Attention Leds
Chapter 11. Fault and Attention LEDs This chapter contains information about fault and attention LEDs, which assist in identifying failing components in your system. Operator Panel Display If a failing component is detected in your system, an amber-colored attention LED is turned on solid (not blinking).
Page 496: Component Leds
Component LEDs Individual LEDs are located on or near the failing components. The LEDs are located either on the component itself or on the carrier of the component (for example, memory card, fan, memory module, CPU). LEDs are either green or amber. Green LEDs indicate one of two things: v Electrical power is present.
Page 497 Unit Location Blink (FRU) Function Color Power and Packaging LEDs Drawer Amber Normal Fault Identify Rack Top of (1x) Indicator Rack AC Input Green (1x) No Input AC Good Operator Amber Normal Fault Identify Attention Panel + (2x) Rear System No AC System Unit...
Page 498 Unit Location Blink (FRU) Function Color Power and Packaging LEDs Memory Identify Processor Amber Normal Identify DIMMs Housing (8x) (Top) Identify Amber Normal Identify Backplane Backplane (1x) Processor Identify Processor Amber Normal Identify Board Housing (1x) (Top) PCI Riser Identify PCI Riser Amber Normal...
Page 499 Component Location Blink Function Color Port LED Indicators RIO Port Identify Amber Normal Identify Backplane (2x) SCSI Port Activity Operator Green No Activity Activity Panel (1x) Chassis Rear Green 10 Mbit 100 Mbit Mode (2x) Mode Mode Ethernet Port Chassis Rear Green No Activity Activity...
Page 500: Resetting The Leds
Resetting the LEDs After the repair action is completed, do the following: 1. Log in as root user. 2. At the command line, type diag. 3. Select Task Selection. 4. Select Log Repair Action. 5. Select the device that was repaired. 6.
Page 501: Appendix A. Environmental Notices
Recycling facilities may not be available in your area. For information on disposal of batteries, contact your local waste disposal facility. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment.
Page 502: Declared Acoustical Noise Emissions
Declared Acoustical Noise Emissions Product Declared A-Weighted Sound Power Declared A-Weighted Sound Configuration Level, LWAd (B) Pressure Level, <LpAm>(dB) at 1 meter Bystander Position Operating Idling Operating Idling 7028-6E4 (Deskside) 7028-6C4 (Rack Drawer) Notes: LWAd is the declared (upper limit) sound power level for a random sample of machines. (1B = 10dB) LpAm is the mean value of the A-weighted sound pressure level at the 1-meter bystander...
Page 503 Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
Page 504 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 505 Appendix C. Service Processor Setup and Test Attention: This procedure applies to modems attached to the serial ports (S1, S2, and S3) on the pSeries 630 Model 6C4 and Model 6E4 systems. It does not affect the operation of the modem attached to the Hardware Management Console (HMC). The call-out function is normally handled by the Service Focal Point application running on the HMC.
Page 506 Testing the Setup This section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the system operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “Serial Port Configuration”...
Page 507 Return to the “Telephone Number Setup Menu” on page 311 to enter the actual telephone numbers your system will use for reporting problems. Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1.
Page 508 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 509 Appendix D. Setting Up the System Rack Before setting up a rack check through the following specifications and clearances, then go to “Model 6C4 Rack Installation Inventory” on page 492. Rack Specifications This section contains specifications for the system rack. 7014 Model T00 and T42 Rack The mechanical packaging, cooling, power supply, and environmental specifications for the rack are shown in the following table:...
Page 510 This table continued from the previous page. Humidity (see specifications for drawers or enclosures) Requirements Noise Emissions (see specifications for drawers or enclosures) Clearances Front Back Left Right Install/Air Flow Maintenance of a proper service clearance should allow proper airflow. Service 915mm(36 in) 915mm(36 in)
Page 511 System Service Clearances The amount of space needed by the units during service is indicated by the dotted line in the following figure. For multiple racks placed side by side, the left and right clearances apply only to the leftmost and rightmost rack. Rack Configuration 610 mm (24 in.) (4.8)
Page 512 Model 6C4 Rack Installation Inventory h Rack-Mounting Template h 2 Slide Rail Assemblies h Rack-Mounting Kit contains: h Cable Management Arm 8 system to rail screws, 8 rail to rack screws, 2 nut clips, 2 latch-mounting brackets, 2 system-retaining thumbscrews, 4 alignment pin brackets, 8 assorted alignment pins, 1 strip of self adhesive placement dots...
Page 513 Read the Rack Safety Instructions Review the following instructions for mounting the system drawer into the rack. Rack Safety Instructions v Do not install this unit in a rack where the ambient temperatures will exceed 35 degrees C. v Do not install this unit in a rack where the airflow is compromised. Any side, front or back of the unit used for air flow through the unit must not be in indirect contact with the rack.
Page 514 Attaching the Mounting Hardware to the Rack Enclosure Before performing this procedure, read through each step and study the illustrations. Attention: Mounting the rails is a complicated procedure. To install the rack rails correctly, you must read, then perform each procedure step in the order given. Failure to do so may cause rail failure resulting in system drawer damage or bodily injury.
Page 515 Notes: a. The system rails are front-to-back and left-to-right side dependent when you are standing in the front of and facing the rack. The rails are labeled on the front-lower corner, left or right. The back of the rails can be identified by the two large alignment pins and the rail-length adjusting plate.
Page 516 2. Remove the front rack door, and if necessary, remove the rear rack door. For 7014 Model T00 and T42 racks, refer to 7014 Model T00 and T42 Rack Installation and Service Guide , order number SA38-0577, for information about removing the rack doors.
Page 517 e. Remove the rack-mounting template from the front of the rack. You should now have placed on the front of your rack 2 nut clips and 4 self-adhesive dots. f. Continue to step 5. The following illustration shows a 1 EIA section and a 4 EIA section. Depending on the rack manufacture the EIA sections may be separated by either color or by a line.
Page 518 c. Place another self-adhesive dot next to the top hole of the above EIA. Note: If you are counting the holes, begin with the hole identified by the first dot and count up four holes and place the second dot next to the fourth hole.
Page 519 9. Loosely thread one of the rail retaining screws into the rail’s bottom screw hole. This is the screw hole located one position below the bottom alignment pin. Attention: To install the rack rails correctly, you must read, then perform each procedure step in the order given.
Page 520 13. Go to the back of the rack. 14. Loosen, but do not remove , the 6 retaining screws that secure the rail-length adjusting plate to the rail. Note: The rail-length adjusting plate should not move freely when loosened; however, you should be able to make an adjustment by moving the adjustment plate with one hand and holding the remaining portion of rail in the other hand.
Page 521 1 Rail Assembly (Labeled ″Left″ in the Front Lower Corner) 2 Rack to Cable-Management Arm Bracket 3 Top Rear Alignment Pin 4 Bottom Screw 5 Top Screw 18. Locate the bracket that attaches the cable-management arm to the rack flange. 19.
Page 522 Model 6C4 Removal and Installation into a Rack Before performing these procedures, read “Safety Notices” on page xi. System Drawer Removal CAUTION: This unit weighs between 32 kg (70.5 pounds) and 55 kg (121.2 pounds). Three persons are required to safely move it. Using fewer than three persons to move it can result in injury.
Page 523 13. Close the front and rear rack doors. Installing the Model 6C4 into the Rack Enclosure Attention: When installing this system drawer into a rack, ensure that a hazardous condition is not created due to uneven mechanical loading. If your rack uses a stabilizer bar, it must be firmly attached before installing or removing this system.
Page 524 9. If you are planning to move the rack after installing the system, fasten the system drawer to the rack enclosure by inserting transport-retaining screws through each side of the bezel and chassis bracket. Each screw is held in place with a nut clip positioned over a predetermined rack flange hole.
Page 525 Installing the Cable-Management Arm To install the Model 6C4 cable-management arm, do the following: 1. Attach the cable carrier support bracket to the back of the chassis with two screws. 2. Place the two captive snap buttons, located on the cable-management arm, into the unlocked (pulled out) position.
Page 526 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 527 For more information on arranging your workstation, visit the Healthy Computing Web address at: http://www.pc.ibm.com/us/healthycomputing. v Be sure to maintain at least 51 mm (2 inches) of space on the sides of the system unit and 152 mm (6 inches) at the rear of the system unit to allow the system unit to cool properly.
Page 528 Connect the Cables Use the following steps to connect the cables to your HMC. Look for the small icons on the back of your HMC, that show where to attach the keyboard, mouse and display cables. 1. Attach the monitor cable to the monitor connector and tighten the screws. 2.
Page 529 5. Connect the HMC serial cable into the HMC1 connector located on the back of your system unit. For two HMCs, connect the redundant HMC serial cable into the HMC2 connector located on the back of your system unit. The following illustration shows the location of the serial ports on the back of the HMC, as well as HMC1 and HMC2 connectors located on back of your system unit.
Page 530 Connect the 8-Port Adapter Cables If you are using any optional 8-port adapters, connect the cables to the appropriate connectors in slots 1 through 4. Connect the External Modem The external modem is used in conjunction with the HMC’s Service Agent and Call Home features.
Page 531 Check the Microswitch Setting on the Modem Check the microswitch settings on the modem. The settings should be set as follows: Switch Position Function Force DTR Flow Control &E4 Down Result Codes Enabled Modem Emulation Disabled *Down Auto Answer Enabled Maximum Throughput Enabled RTS Normal Functions Down...
Page 532 Type the appropriate network information in the IP Address, Name Services, and Routing tabs on the Network Configuration window. v Select OK. For more information on configuring the network, refer to the IBM Hardware Management Console , order number SA38-0590. Configure Inventory Scout Services Inventory Scout Services is an AIX tool that surveys managed systems for hardware and software information.
Page 533 System Administrator v Advanced Operator v Service Representative Refer to the IBM Hardware Management Console for more information on the previous roles. Note: v The Inventory Scout listening port is set by starting the invscoutd daemon on the AIX images.
Page 534 3. Type the information as follows: Customer Contact Name The person that IBM can reach when an error is reported to IBM by the Service Agent. Customer Phone Number The phone number associated with the person whose name is placed in the Customer Contact Name field.
Page 535 14. Select your Gateway machine by clicking it. 15. Select Register. The ″Would you like to IGN now″ window displays. 16. Select Yes. The Service Agent is now attempting to connect to the IBM Service Agent server, using the modem you have selected.
Page 536 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide...
Page 537 Appendix F. Modem Configurations The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup.
Page 538 If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page 519. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 521 for the correct switch settings.
Page 539 See your modem manual for more information. Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 540 Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided. After you customize your modem configuration files, you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the service processor menus.
Page 541 IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (DIP) switches must be set according to the following table: Switch Position Function Force DTR Flow Control &E4...
Page 542 Ring Detection Most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. AT&T DataPort 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled.
Page 543 Transfer of a Modem Session Because many modem command variations exist, the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings. The modem command &Dn (where n is a number) generally sets the modem response to the Data Terminal Ready (DTR) signal from the server’s serial port.
Page 544 Recovery Strategy The recovery strategy consists of making two calls to establish a remote session. This solution is the easiest to implement and allows more freedom for configuring your server’s serial ports. To set up a remote terminal session, dial into the service processor and start the system.
Page 545 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # The modem has configuration switches. They should be set to the # factory default settings, except switches 11 and 12.
Page 546 send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r" # Initialize modem: Echo OFF, # Disable responses.
Page 547 Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults.
Page 548 # *E0=data compression disabled # E0=echo disabled ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT#F0*Q2\r" # Trellis modulation disabled # Retrain with adaptive rate expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful send "ATV0X0S0=2\r" # Numeric response code # AT compatible messages # Answer on 2nd ring...
Page 549 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 550 timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response.
Page 551 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 552 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r"...
Page 553 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 554 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 555 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 556 connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command.
Page 557 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 558 expect "0\r" timeout 2 # Confirm commands successful. send "ATS0=0\r" # Set AutoAnswer OFF expect "0\r" timeout 2 # Confirm command successful. send "AT&C1&D2&R1\r" # Detect carrier and DTR, # Ignore RTS. expect "0\r" timeout 2 # Confirm command successful. done connect: send "ATDT%N\r"...
Page 559 ripo: send "AT&F1Q0T\r" # Reset modem. Select profile 1 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r" # Limit response codes. expect "0\r"...
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Page 561 Index configuration network 512 access cover (rack) 357 configure replacement 357 client 280 acoustical memory 320 noise NIM server 279, 280 emissions 481 processor 320 adapters 371 rack 491 removal 374, 379 configuring replacement 377, 388 service agent 514 adding console mirroring 324 FRUs 13 enable/disable 291...
Page 562 documentation front door AIX 276 removal 368 replacement 368 electrical safety xi index 153 laser compliance statement xiii memory DIMM present bits 257 rack 493 updating information 11 Electronic Service Agent feature 54 FRU isolation 53 emissions FRUs noise 481 adding 13 entry MAP 51 replacing 12...
Page 563 keys menu numeric 1 key 17 boot mode 300 call-in/call-out 308 call-out policy setup 312 customer account setup 313 cable 512 general language selection menu 307 user 285 laser compliance statement xiii language selection 307 laser safety information xiii LED indicator 306 LCD progress indicator log 326 main 287 memory configuration/deconfiguration 304...
Page 564 online diagnostics (continued) primary console 524 maintenance mode 276 privileged user menus 287 modes of operation 273 problem determination generated error codes 269 running 273 problem determination MAP 51, 67 service mode 274 processor online publications xvii configure 320 operating considerations deconfigure 320 online and standalone diagnostics 272 processor card 425...
Page 565 removal and replacement procedures (continued) removal and replacement procedures (continued) back cover removal, Model 6E4 364 processor card replacing 428 back cover replacementl, Model 6E4 365 processor card, adding 428 battery, replacing 436 release latch 351 bezel door removal, Model 6E4 368 removal and installation procedure, Model 6C4 502 bezel door replacement, Model 6E4 368 removal, system drawer from rack 502...
Page 566 service processor (continued) serviceable events (continued) access viewing details 9 local 284 viewing error details 10 remote 284 viewing service processor error details 10 backup settings 485 working with 8 boot mode menu 300 setup menu 289 call-in/call-out setup menu 308 slow boot 277 call-out call-home 323 SPCN error codes 157...
Page 567 testing the setup call-in 486 call-out 486 trademarks xviii transfer of a modem session 523 updating FRU information 11 viewing serviceable event comments 11 serviceable event details 9 serviceable event error details 10 serviceable event partition information 14 vital product data (VPD) 513 VPD update procedure 423 Web sites firmware updates 317, 318...
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Page 569 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 570 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0604-00 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 572 Printed in U. S. A. August 2002 SA38-0604-00...

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Eserver 630 6e4

IBM eserver 630 6C4 Service Manual

Chapter 1. Reference Information

Chapter 2. Diagnostic Overview

Chapter 3. Maintenance Analysis Procedures (Maps)

Chapter 4. Checkpoints

Chapter 5. Error Code to FRU Index

Chapter 6. Loading and Using Online and Standalone Diagnostics

Chapter 10. Parts Information

Chapter 11. Fault and Attention Leds

Appendix A. Environmental Notices

Quick Links

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Summary of Contents for IBM eserver 630 6C4

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Table of Contents