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Lenovo 7D9F Manual

Messages and codes reference
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ThinkSystem SR655 V3
Messages and Codes Reference
Machine Types: 7D9E, 7D9F

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  • Page 1 ThinkSystem SR655 V3 Messages and Codes Reference Machine Types: 7D9E, 7D9F...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Second Edition (April 2023) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..165 Contacting Support ... . . 219 UEFI events organized by severity ..165 © Copyright Lenovo 2023...
  • Page 4 ThinkSystem SR655 V3 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – DA. Display - Graphics adapters, op panel, monitor/console (including front/back panel, control panel, LCD panel etc). – IO. I/O connectivity - PCI/USB hub, bridge, bus, risers, configuration settings, interconnect, keyboard, mouse, KVM. – MA. Memory - Includes DIMMs, memory card, configuration settings, memory controller, redundant modes (mirroring, spare, etc), RAID memory, NVRAM, EPROM.
  • Page 7 – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. – UP. Systems Management - Updates. – WD. System management - Watchdog. •...
  • Page 8 ThinkSystem SR655 V3 Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPPW0002L [PowerSupplyElementName] has Failed. FQXSPPW0035M Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
  • Page 12 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBR400BI Management Controller [arg1]: cloning configuration from neighbor Informational server [arg2] by group name [arg3] failed to complete. FQXSPBR400CI Management Controller [arg1]: cloning configuration from neighbor Informational server [arg2] by group name [arg3] failed to start. FQXSPBR400DI Neighbor group clone configuration was initiated by user [arg1].
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational signing request for the TKLM client. FQXSPDM4007I User [arg1] has imported a signed certificate for the TKLM client from Informational [arg2].
  • Page 14 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4014I The RAID controller has problem with the battery. Please contact Informational technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4], [arg5]) FQXSPEM4015I The RAID controller detected unrecoverable error. The controller Informational needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4016I...
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4030I A scheduled operation on the RAID controller has encountered an Informational issue. Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4031I SSD wear threshold setting is changed from [arg1] to [arg2] by user Informational [arg3] from [arg4] at IP address [arg5].
  • Page 16 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO2008I A PCI SERR on system [ComputerSystemElementName] has Informational deasserted. FQXSPIO2010I Bus [SensorElementName] has recovered from a Correctable Bus Informational Error. FQXSPIO2013I Bus [SensorElementName] has recovered from a Fatal Bus Error. Informational FQXSPIO2014I Bus [SensorElementName] is no longer operating in a degraded state.
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4001I Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4002I Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4003I Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4004I Ethernet locally administered MAC address modified from [arg1] to...
  • Page 18 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4058I IP address of network interface [arg1] is modified from [arg2] to [arg3] Informational by user [arg4]. FQXSPNM4059I IP subnet mask of network interface [arg1] is modified from [arg2] to Informational [arg3] by user [arg4].
  • Page 20 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4016I Dynamic Power Savings mode has been turned off by user [arg1]. Informational Power cap and external throttling occurred. Informational FQXSPPP4017I FQXSPPP4018I External throttling occurred . Informational FQXSPPP4019I Power cap throttling occurred.
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4045I Management Controller [arg1] reset was initiated by XCC firmware. Informational FQXSPPP4046I Remote power permission is [arg1]. Informational FQXSPPP4047I Management Controller [arg1] reset was initiated by user [arg2]. Informational FQXSPPP4048I Attempting to AC power cycle server [arg1] by user [arg2].
  • Page 22 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2005I [PowerSupplyElementName] has returned to a Normal Input State. Informational FQXSPPW2006I [PowerSupplyElementName] has returned to a Normal Input State. Informational FQXSPPW2007I [PowerSupplyElementName] Configuration is OK. Informational FQXSPPW2008I [PowerSupplyElementName] has been turned on. Informational FQXSPPW2011I [PowerSupplyElementName] power was restored.
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0008I Array rebuild in progress on drive [arg1] in the enclosure/chassis Informational (MTM-S/N: [arg2]). FQXSPSD2000I The [StorageVolumeElementName] has been removed from unit Informational [PhysicalPackageElementName]. FQXSPSD2001I The [StorageVolumeElementName] has recovered from a fault. Informational FQXSPSD2002I Failure no longer Predicted on [StorageVolumeElementName] for...
  • Page 24 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4008I SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Informational Address=[arg5], . FQXSPSE4009I LDAP Server configuration set by user [arg1]: SelectionMethod= Informational [arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3= [arg6], Server4=[arg7]. FQXSPSE4010I LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], Informational...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4029I Security: Userid: [arg1] had [arg2] login failures from SNMP client at IP Informational address [arg3]. FQXSPSE4030I Security: Userid: [arg1] had [arg2] login failures from IPMI serial client. Informational FQXSPSE4031I Remote Login Successful.
  • Page 26 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4056I SED AK is [arg1] by user [arg2] at IP address [arg3]. Informational FQXSPSE4057I User [arg1] created by user [arg2] from [arg3] at IP address [arg4]. Informational FQXSPSE4058I User [arg1] removed by user [arg2] from [arg3] at IP address [arg4].
  • Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSS4001I Server General Settings set by user [arg1]: Name=[arg2], Contact= Informational [arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U- position=[arg7], Address=[arg8]. FQXSPSS4002I License key for [arg1] added by user [arg2]. Informational FQXSPSS4003I License key for [arg1] removed by user [arg2].
  • Page 28 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN2023I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable. FQXSPUN2026I Device [LogicalDeviceElementName] has been removed from unit Informational [PhysicalPackageElementName]. FQXSPUN2027I Device [LogicalDeviceElementName] has been added. Informational FQXSPUN2049I The RAID controller in PCI slot [arg1] is no longer in warning status.
  • Page 29 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPMA0010J [PhysicalMemoryElementName] on Subsystem Warning [MemoryElementName] Throttled. FQXSPMA0024G Sensor [SensorElementName] has asserted. Warning Warning FQXSPNM4010I DHCP[[arg1]] failure, no IP address assigned. FQXSPNM4032I DHCPv6 failure, no IP address assigned. Warning FQXSPPP4009I The measured power value exceeded the power cap value.
  • Page 30 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN0059J Sensor [SensorElementName] has transitioned from normal to Warning warning state. FQXSPUN0060G Sensor [SensorElementName] has asserted. Warning Error FQXSPBR4003I Platform Watchdog Timer expired for [arg1]. FQXSPBR4007I Management Controller [arg1]: Configuration restoration from a file by Error user [arg2] failed to complete from [arg3] at IP address [arg4].
  • Page 31 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPOS4010I OS Crash Video Capture Failed. Error FQXSPPU0001N An Over-Temperature Condition has been detected on Error [ProcessorElementName]. FQXSPPU0007N CPU voltage mismatch detected on [ProcessorElementName]. Error FQXSPPW0002L [PowerSupplyElementName] has Failed. Error FQXSPPW0007L [PowerSupplyElementName] has a Configuration Mismatch.

  • Page 32: List Of Xclarity Controller Events

    Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN0054M The RAID controller in PCI slot [arg1] is in critical status. At least one Error logical drive is now degraded or partially degraded. FQXSPUN0055M The RAID controller in PCI slot [arg1] is in critical state. Battery is in Error non-optimal state.
  • Page 33 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values.
  • Page 34 Information only; no action is required. • FQXSPBR4005I: Management Controller [arg1]: Configuration saved to a file by user [arg2]. A user saves a Management Controller configuration to a file. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0109 User Action:...
  • Page 35 Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0138 User Action: Complete the following steps until the problem is solved: 1. Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to reset the BMC.
  • Page 36 CIM Prefix: IMM CIM ID: 0257 User Action: Information only; no action is required. • FQXSPBR400CI: Management Controller [arg1]: cloning configuration from neighbor server [arg2] by group name [arg3] failed to start. This message is for the use case where a user synchronizes a Management Controller configuration by Federation and the restoration fails to start.
  • Page 37 2. Install the fan into another known good fan slot to see if the issue is resolved. 3. If the problem persists, collect service data log from the XCC WebGUI and replace the fan. 4. Contact Lenovo Support. • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 38 4. Upgrade all system firmware and chassis firmware (if applicable) to the latest level. 5. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPCA0009M: Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
  • Page 39 2. Reboot the XCC for fan detection. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPCA0017M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 40 3. Make sure that the room temperature is within operating specifications. 4. Upgrade all system and chassis (if applicable) firmware to the latest level. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPCA0019N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
  • Page 41 Information only; no action is required. • FQXSPCA2007I: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Temperature SNMP Trap ID: 12...
  • Page 42 SNMP Trap ID: 11 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required. • FQXSPCA2017I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 43 CIM Prefix: IMM CIM ID: 0145 User Action: Information only; no action is required. • FQXSPCN4003I: Remote Control session started by user [arg1] in [arg2] mode has been closed. Remote Control session closed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0194...
  • Page 44 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers...
  • Page 45 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0147 User Action: Information only; no action is required. • FQXSPDM4005I: User [arg1] has generated a new encryption key pair and installed a self-signed certificate for the TKLM client. User generated a new encryption key pair and installed a self-signed certificate for the TKLM client Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 46 2. Take proper actions by referring to the MegaRAID user guide. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPEA0002M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 47 2. Take proper actions by referring to the MegaRAID user guide. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPEA2001I: Sensor [SensorElementName] has deasserted the transition from normal to non- critical state.
  • Page 48 • FQXSPEM4001I: The [arg1] on system [arg2] is 75% full. This message is for the use case where a Management Controller Event Log on a system is 75% full. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35 CIM Prefix: IMM CIM ID: 0037 User Action:...
  • Page 49 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0074 User Action: Information only; no action is required. • FQXSPEM4006I: Alert Configuration Global Event Notification set by user [arg1]: RetryLimit=[arg2], RetryInterval=[arg3], EntryInterval=[arg4].
  • Page 50 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0152 User Action: Information only; no action is required. • FQXSPEM4010I: UEFI Reported: [arg1]. UEFI audit event logged. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 51 Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0203 User Action: Information only; no action is required. • FQXSPEM4015I: The RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected unrecoverable error Severity: Info Serviceable: No Automatically notify Support: Yes...
  • Page 52 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0207 User Action: Information only; no action is required. • FQXSPEM4019I: Connectivity issue detected with the enclosure/chassis. Please check your cable configurations to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Connectivity issue detected with the enclosure/chassis Severity: Info...
  • Page 53 drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4], [arg5]) One or more virtual drive are in abnormal status that may cause unavailable virtual drive Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0211 User Action: Information only;...
  • Page 54 User Action: Information only; no action is required. • FQXSPEM4027I: Drive error was detected by RAID controller. Please check the event logs and if events are targeted to the same disk then replace the drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller Severity: Info...
  • Page 55 User Action: Information only; no action is required. • FQXSPEM4031I: SSD wear threshold setting is changed from [arg1] to [arg2] by user [arg3] from [arg4] at IP address [arg5]. SSD wear threshold setting is changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 56 Information only; no action is required. • FQXSPEM4042I: The SmartNIC in slot [arg1] went through a crash dump. SmartNIC in a certain slot went through a crash dump Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0313 User Action:...
  • Page 57 UEFI deployment boot mode is enabled for NextBoot Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0197 User Action: Information only; no action is required. • FQXSPFC4004I: UEFI deployment boot mode is enabled for NextAc. UEFI deployment boot mode is enabled for NextAC Severity: Info Serviceable: No...
  • Page 58 This message is for the use case when an implementation has detected that System Firmware Progress has occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0188 User Action: Information only;...
  • Page 59 2. Re-run the advanced memory test. 3. If the problem persists, collect service data logs and contact Lenovo Support. • FQXSPFW2000I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted.
  • Page 60 SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0764 User Action: This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged BMC message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response.
  • Page 61 Note: If the device is part of a cluster solution, verify that the latest level of code is supported by the cluster solution before the update. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 62 Note: If the device is part of a cluster solution, verify that the latest level of code is supported by the cluster solution before the update. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPIO0014J: Bus [SensorElementName] is operating in a degraded state.
  • Page 63 Complete the following steps until the problem is solved: 1. Re-install COM Port Card/VGA connector and cable. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support.
  • Page 64 This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0225 User Action: Information only;...
  • Page 65 This message is for the use case when an implementation has detected that a system has recovered from a Bus Correctable Error. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0239 User Action: Information only;...
  • Page 66 • FQXSPIO2017I: Slot [PhysicalConnectorElementName] empty for system [ComputerSystemElementName]. This message is for the use case when an implementation has detected an Empty slot. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0336 User Action: Information only;...
  • Page 67 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPMA0012M: An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 68 1. If any DIMM is disabled unexpectedly, please replace the disabled DIMM. 2. If the problem persists, collect service data log from the XCC WebGUI 3. Contact Lenovo Support. • FQXSPMA0025I: Sensor [SensorElementName] has asserted. This message is for the use case when an implementation has detected a Sensor has asserted.
  • Page 69 Information only; no action is required. • FQXSPMA2003I: [PhysicalMemoryElementName] Removed on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected Memory has been Removed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0129 User Action:...
  • Page 70 Information only; no action is required. • FQXSPMA2010I: [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. This message is for the use case when an implementation has detected Memory is no longer Throttled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0143...
  • Page 71 CIM Prefix: PLAT CIM ID: 0807 User Action: Information only; no action is required. • FQXSPMA2019I: Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Memory...
  • Page 72 User Action: Information only; no action is required. • FQXSPNM4002I: Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where A user modifies the Ethernet Port duplex setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 73 Information only; no action is required. • FQXSPNM4006I: Hostname set to [arg1] by user [arg2]. This message is for the use case where user modifies the Hostname of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0008 User Action:...
  • Page 74 • FQXSPNM4010I: DHCP[[arg1]] failure, no IP address assigned. This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0013 User Action:...
  • Page 75 User Action: Information only; no action is required. • FQXSPNM4014I: LAN: Ethernet[[arg1]] interface is now active. This message is for the use case where a Management Controller ethernet interface is now active. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0025...
  • Page 76 • FQXSPNM4018I: DDNS setting changed to [arg1] by user [arg2]. DDNS setting changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0045 User Action: Information only; no action is required. •...
  • Page 77 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0049 User Action: Information only; no action is required. • FQXSPNM4023I: IPv6 DHCP enabled by user [arg1]. IPv6 DHCP assignment method is enabled by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 78 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0053 User Action: Information only; no action is required. • FQXSPNM4027I: IPv6 stateless auto-configuration disabled by user [arg1]. IPv6 statless auto-assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 79 CIM Prefix: IMM CIM ID: 0057 User Action: Information only; no action is required. • FQXSPNM4031I: IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3]. A user modifies the IPv6 static address of a Management Controller Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 80 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0062 User Action: Information only; no action is required. • FQXSPNM4035I: Web-HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Web HTTP port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 81 User Action: Information only; no action is required. • FQXSPNM4039I: SNMP Agent port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Agent port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0067 User Action:...
  • Page 82 • FQXSPNM4043I: SMTP Server set by user [arg1] to [arg2]:[arg3]. A user configured the SMTP server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0086 User Action: Information only; no action is required. •...
  • Page 83 • FQXSPNM4047I: LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3]. A user configured USB-LAN port forwarding Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0090 User Action: Information only;...
  • Page 84 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required. • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No...
  • Page 85 Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0245 User Action: Information only; no action is required. • FQXSPNM4056I: The NTP server address [arg1] is invalid. Report NTP server invalid Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 86 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0287 User Action: Information only; no action is required. • FQXSPNM4060I: IP address of default gateway of network interface [arg1] is modified from [arg2] to [arg3] by user [arg4]. This message is for the use case where a user modifies the default gateway IP address of a Management Controller.
  • Page 87 d. Disable the watchdog. 2. If there was an operating-system error, check the integrity of the installed operating system. • FQXSPOS4002I: Watchdog [arg1] Failed to Capture Screen. This message is for the use case where an operating system error has occurred and the screen capture failed.
  • Page 88 User Action: Information only; no action is required. • FQXSPOS4005I: Host Power-On password changed by user [arg1] from [arg2] at IP address [arg3]. This message is for the use case where Host Power-On password changed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0231...
  • Page 89 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPOS4011I: OS failure screen capture with hardware error is [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 90 User Action: Information only; no action is required. • FQXSPPP4000I: Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 91 Information only; no action is required. • FQXSPPP4004I: Server [arg1] [arg2] cleared by user [arg3]. A user cleared a Server Power Action. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0084 User Action: Information only;...
  • Page 92 Soft Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0116 User Action: Information only; no action is required. • FQXSPPP4009I: The measured power value exceeded the power cap value. Power exceeded cap Severity: Warning Serviceable: No...
  • Page 93 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0120 User Action: Information only; no action is required. • FQXSPPP4013I: Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 94 CIM Prefix: IMM CIM ID: 0124 User Action: Information only; no action is required. • FQXSPPP4017I: Power cap and external throttling occurred. Power cap and external throttling occurred Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0125 User Action: Information only;...
  • Page 95 Information only; no action is required. • FQXSPPP4021I: The new minimum power cap value has returned below the power cap value. Minimum Power Cap exceeds Power Cap recovered Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0131 User Action:...
  • Page 96 Server was power-up via power push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0169 User Action: Information only; no action is required. • FQXSPPP4026I: The server was restarted when the watchdog expired.. Server was restarted when the watchdog expired.
  • Page 97 Server was automatically powered on because the power restore policy is set to restore previous power state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0173 User Action: Information only;...
  • Page 98 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0177 User Action: Information only; no action is required. • FQXSPPP4034I: The server was powered off for an unknown reason. Server was powered off for an unknown reason Severity: Info Serviceable: No...
  • Page 99 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0181 User Action: Information only; no action is required. • FQXSPPP4038I: The server stayed powered off because the power restore policy is set to always off. Server stayed powered off because the power restore policy is set to always off.
  • Page 100 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0185 User Action: Information only; no action is required. • FQXSPPP4042I: Management Controller [arg1] reset was initiated due to Power-On-Reset. Management Controller reset was initiated due to Power-On-Reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 101 User Action: Information only; no action is required. • FQXSPPP4047I: Management Controller [arg1] reset was initiated by user [arg2]. This message is for the use case where a Management Controller reset is initiated by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 102 • FQXSPPP4051I: The programmable GPU total power capping value changed from [arg1] watts to [arg2] watts by user [arg3] from [arg4] at IP address [arg5]. Programmable GPU total power capping changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0296...
  • Page 103 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPPU0002G: The Processor [ProcessorElementName] is operating in a Degraded State. This message is for the use case when an implementation has detected a Processor is running in the Degraded state.
  • Page 104 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPPU0007N: CPU voltage mismatch detected on [ProcessorElementName]. This message is for the use case when an implementation has detected a CPU voltage mismatch with the socket voltage.
  • Page 105 • FQXSPPU2002I: The Processor [ProcessorElementName] is no longer operating in a Degraded State. This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - CPU SNMP Trap ID: 42 CIM Prefix: PLAT CIM ID: 0039...
  • Page 106 DC LED is not lit, remove and re-install power supply. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0003G: Failure predicted on [PowerSupplyElementName]. This message is for the use case when an implementation has detected a Power Supply failure is predicted.
  • Page 107 DC LED is not lit, remove and re-install power supply 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0007I: Power supply [arg1] in the enclosure/chassis (MTM-SN: [arg2])has lost input. This message is for the use case when an implementation has detected a Power Supply that has input that has been lost.
  • Page 108 Complete the following steps until the problem is solved: 1. Remove the CMOS battery for 20 seconds and then install it back. 2. Replace the system CMOS battery 3. If the problem persists, contact Lenovo Support. • FQXSPPW0035M: Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
  • Page 109 User Action: Complete the following steps until the problem is solved: 1. If the XCC is accessible, collect service data logs and contact Lenovo Support. 2. If the XCC is no accessible, directly contact Lenovo Support • FQXSPPW0047M: Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
  • Page 110 If DC LED is not lit, remove and then reinstall the power supply. 2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPPW0061M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 111 2. If the error persists, remove A/C power and any recently installed components. 3. If the system successfully powers on, complete the following steps: a. Check the Server Proven website (http://www.lenovo.com/us/en/serverproven/index.shtml) to make sure that recently installed components are compatible with the system.
  • Page 112 1. AC cycle the system. 2. If the problem persist collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0088J: Sensor [SensorElementName] has indicated an install error. This message is for the use case when an implementation has detected a Sensor install error.
  • Page 113 If AC LED is not lit, check the power cord and input voltage. b. If DC LED is not lit, remove and then reinstall the power supply. 2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPPW0110M: Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted.
  • Page 114 Note: If the device is part of a cluster solution, verify that the latest level of code is supported by the cluster solution before the update. 4. Collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPPW2001I: [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName].
  • Page 115 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0099 User Action: Information only; no action is required. • FQXSPPW2006I: [PowerSupplyElementName] has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal.
  • Page 116 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0113 User Action: Information only; no action is required. • FQXSPPW2017I: Power supply [arg1] in the enclosure/chassis (MTM-SN: [arg2])has returned to a normal input state. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal.
  • Page 117 This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage SNMP Trap ID: 1 CIM Prefix: PLAT CIM ID: 0495 User Action: Information only;...
  • Page 118 • FQXSPPW2063I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage SNMP Trap ID: 1 CIM Prefix: PLAT CIM ID: 0523...
  • Page 119 • FQXSPPW2104I: Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0807 User Action:...
  • Page 120 User Action: This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged BMC message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. •...
  • Page 121 1. Check if there is any drive failure. 2. If yes, replace the failed drive. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPSD0002L: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has a fault.
  • Page 122 1. Check if there is any drive failure. 2. If yes, replace the failed drive. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPSD0003I: Hot Spare enabled for [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
  • Page 123 1. Replace any hard disk drive that is indicated by a lit status LED. 2. Rebuild the array. 3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPSD0008I: Array rebuild in progress on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]).
  • Page 124 • FQXSPSD0008L: Array failed on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected that an Array Failed. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0176 User Action:...
  • Page 125 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0167 User Action: Information only; no action is required. • FQXSPSD2002I: Failure no longer Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 126 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0177 User Action: Information only; no action is required. • FQXSPSD2007I: Rebuild completed for Array in system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 127 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0163 User Action: Information only; no action is required. • FQXSPSD2011I: Failure no longer Predicted on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]).
  • Page 128 1. If the user sets up the server for the first time after receiving the order, check with the seller whether there was a hardware change made since the system left Lenovo manufacturing. If the hardware ThinkSystem SR655 V3 Messages and Codes Reference...
  • Page 129 (after POST has completed) from XCC UI. See System Guard User Guide for details. 5. If the problem persists, collect service data logs and contact Lenovo Support. • FQXSPSE2000I: The Chassis [PhysicalPackageElementName] was closed. This message is for the use case when a Chassis has been closed.
  • Page 130 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4001I: Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4]. This message is for the use case where a user successfully logs in to a Management Controller.
  • Page 131 1. Make sure that the certificate that you are importing is correct and properly generated / certificate CSR is correct 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4007I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from an SSH client at IP address [arg4].
  • Page 132 2. Have the system administrator reset the login ID or password. • FQXSPSE4008I: SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address= [arg5], . A user changed the SNMP community string Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0075 User Action:...
  • Page 133 Information only; no action is required. • FQXSPSE4012I: Secure CIM/XML(HTTPS) [arg1] by user [arg2]. A user enables or disables Secure CIM/XML services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0092 User Action: Information only;...
  • Page 134 • FQXSPSE4016I: Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8]. A user changes the Global Login Account Security Settings to Legacy Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0099 User Action: Information only;...
  • Page 135 • FQXSPSE4020I: User [arg1] role set to [arg2]. A user account role assigned Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0103 User Action: Information only; no action is required. •...
  • Page 136 • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2] by user [arg3] from [arg4] at IP address [arg5]. User imported an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0107 User Action: Information only;...
  • Page 137 Information only; no action is required. • FQXSPSE4028I: Security: Userid: [arg1] had [arg2] login failures from IPMI client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from IPMI. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 138 Information only; no action is required. • FQXSPSE4032I: Login ID: [arg1] from [arg2] at IP address [arg3] has logged off. This message is for the use case where a user has logged off of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30...
  • Page 139 Expired certificate has been removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0190 User Action: Information only; no action is required. • FQXSPSE4037I: Crypto mode modified from [arg1] to [arg2] by user [arg3]. Crypto mode modified Severity: Info Serviceable: No...
  • Page 140 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0229 User Action: The user account you input has expired. • FQXSPSE4041I: Security: Userid: [arg1] had [arg2] login failures from a SFTP client at IP address [arg3].
  • Page 141 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0240 User Action: Information only; no action is required. • FQXSPSE4045I: The Salt of user [arg1] third-party password has been [arg2] by user [arg3] from [arg4] at IP address [arg5].
  • Page 142 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 User Action: Information only; no action is required. • FQXSPSE4049I: Role [arg1] is assigned to user [arg2] by user [arg3]. Role is assgned Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 143 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0262 User Action: Information only; no action is required. • FQXSPSE4053I: Management Controller [arg1] left the neighbor group [arg2] by user [arg3] at IP address [arg4].
  • Page 144 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0266 User Action: Information only; no action is required. • FQXSPSE4057I: User [arg1] created by user [arg2] from [arg3] at IP address [arg4]. A user account was created by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 145 User Action: Information only; no action is required. • FQXSPSE4061I: User [arg1] custom privileges set: [arg2][arg3][arg4][arg5][arg6][arg7][arg8][arg9] by user [arg10] from [arg11] at IP address [arg12]. User account priveleges assigned by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0271 User Action:...
  • Page 146 User Action: Information only; no action is required. • FQXSPSE4065I: SFTP [arg1] by user [arg2] from [arg3] at IP address [arg4]. A user enables and disables SFTP service Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0283 User Action:...
  • Page 147 User Action: Information only; no action is required. • FQXSPSE4069I: LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4], TargetName=[arg5], GroupFilter=[arg6], GroupAttribute=[arg7], LoginAttribute=[arg8]. A user configured an LDAP Miscellaneous setting Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0290 User Action:...
  • Page 148 User Action: Information only; no action is required. • FQXSPSE4073I: Motion detection is [arg1] by user [arg2] from [arg3] at IP address [arg4]. Motion detection is enabled or disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0295 User Action:...
  • Page 149 User Action: Information only; no action is required. • FQXSPSR0001N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe. Severity: Error Serviceable: Yes Automatically notify Support: No...
  • Page 150 Automatically notify Support: Yes Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0135 User Action: Lenovo Support will address the problem. • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No...
  • Page 151 • FQXSPSS4007I: The BMC functionality tier is changed from [arg1] to [arg2]. Tier Change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0222 User Action: Information only; no action is required. •...
  • Page 152 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0254 User Action: Information only; no action is required. • FQXSPTR4000I: Management Controller [arg1] clock has been set from NTP server [arg2]. This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server.
  • Page 153 3. If XCC is not accessible, reboot the system. 4. Press F1 or use LXPM to do XCC firmware update. 5. If the problem still exists, contact Lenovo Support for RoT security module replacement. • FQXSPUN0009I: Sensor [SensorElementName] has asserted.
  • Page 154 Monitor the system to see if the problem occurs frequently, biweekly or higher frequency. c. If yes, please collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPUN0019M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 155 2. If the sensor is "Liquid Leak": a. Check whether coolant leakage found on system planar. b. If yes, turn off the power and remove the AC power cable and contact Lenovo Support for part replacement. c. If no, please do AC cycle and check if the issue still happens. If problem persists, contact Lenovo Support.
  • Page 156 1. Check Lenovo Support (http://support.lenovo.com/) for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPUN0026I: Device [LogicalDeviceElementName] has been added.
  • Page 157 4. If there is a backplane, check the connectors to ensure that power is being supplied to the drives. 5. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPUN0051J: The RAID controller in PCI slot [arg1] is asserted a warning. Foreign configuration is detected.
  • Page 158 1. Check if there is a drive failed. If yes, replace the failed drive. 2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPUN0054M: The RAID controller in PCI slot [arg1] is in critical status. At least one logical drive is now degraded or partially degraded.
  • Page 159 1. Check if there is a drive failed. If yes, replace the failed drive. 2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPUN0055M: The RAID controller in PCI slot [arg1] is in critical state. Battery is in non-optimal state.
  • Page 160 User Action: Check whether the RoT security module was moved from another system. If yes, move the original one back. If no, collect service data logs and contact Lenovo Support. • FQXSPUN2003I: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted.
  • Page 161 Information only; no action is required. • FQXSPUN2012I: Sensor [SensorElementName] has deasserted. This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action:...
  • Page 162 Information only; no action is required. • FQXSPUN2026I: Device [LogicalDeviceElementName] has been removed from unit [PhysicalPackageElementName]. This message is for the use case when an implementation has detected a Device was removed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0537...
  • Page 163 Complete the following steps until the problem is solved: 1. Update primary XCC firmware image and restart management controller (XCC). 2. If the problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPUP0007L: Primary BMC firmware failure was detected on system [ComputerSystemElementName].
  • Page 164 1. Flash XCC firmware to the latest level and reboot the system. 2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support. • FQXSPUP2007I: Valid and Supported firmware or software was detected on system [ComputerSystemElementName].
  • Page 165 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4004I: XCC firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the XCC firmware to the same level on all nodes/servers.
  • Page 166 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPUP4005I: FPGA firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes/servers.
  • Page 167 1. Check for presence of hardware tampering or unauthorized physical access to the server. 2. Collect full service data log. 3. Contact Lenovo Support. • FQXSPUP4008I: Violation access to UEFI SPI flash is detected and isolated. This message is for the use case where violation access to UEFI SPI flash is detected and isolated.
  • Page 168 User Action: Information only; no action is required. • FQXSPWD0002I: Powering off system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID:...

  • Page 169: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 170 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0026I DIMM [arg1] Self-healing, attempt post package repair (PPR) at Rank Informational [arg2] Sub Rank [arg3] Bank [arg4] Row [arg5] on Device [arg6]. [arg7] FQXSFMA0027I Invalid memory configuration (unsupported DIMM Population) Informational recovered.
  • Page 171 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFDD0001G DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Warning Change Settings From F1. FQXSFDD0002M DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. Warning Warning FQXSFDD0003I DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller. FQXSFDD0005M DRIVER HEALTH PROTOCOL: Disconnect Controller Failed.
  • Page 172 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0023G Secure Boot Image Verification Failure Warning. Warning Warning FQXSFPU4033F TPM Firmware recovery is in progress. Please DO NOT power off or reset system. FQXSFPU4035M TPM Firmware recovery failed. TPM chip may be damaged. Warning FQXSFPU4040M TPM selftest has failed.

  • Page 173: List Of Uefi Events

    Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0012M A PCIe system error has occurred on Bus [arg1] Device [arg2] Error Function [arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. The Physical slot number is [arg6]. Error FQXSFIO0014J A bad option ROM checksum was detected for the device found at...
  • Page 174 2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 175 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 176 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 177 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 178 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 179 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFIO0042N: An uncorrectable USB error (Type [arg1]) is detected on processor [arg2] USB controller [arg3].
  • Page 180 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.)
  • Page 181 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 182 Diagnostics > Memory Test > Advanced Memory Test to repair the DIMM. 2. Reseat the failing DIMM identified by LightPath and/or event log entry. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support. • FQXSFMA0027I: Invalid memory configuration (unsupported DIMM Population) recovered.
  • Page 183 4. Reset UEFI to the default settings. 5. If the problem persists, update the UEFI firmware. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0027M: DIMM [arg1] Self-healing, attempt post package repair (PPR) failed at Rank [arg2] Sub Rank [arg3] Bank [arg4] Row [arg5] on Device [arg6].
  • Page 184 2. Reseat the affected DIMM. 3. Restore the A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. Run advance memory test using the XClarity Provisioning Manager. Click Diagnostics > Run Diagnostics >...
  • Page 185 Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this processor error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 186 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 187 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 188 Complete the following steps: 1. Reboot the system. 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4038I: TPM Firmware recovery successful. Severity: Info User Action: Information only;...
  • Page 189 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > processor board replacement>Enable TPM/TCM>Set the TPM version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4046I: TPM Firmware will be updated from TPM1.2 to TPM2.0.
  • Page 190 User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4052G: TPM_POLICY is not locked Severity: Warning User Action: Complete the following steps: 1. Reboot the system.
  • Page 191 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4074G: Platform secure boot fuse is enabled but CPU 2 unfused.
  • Page 192 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4076G: Platform secure boot fuse is disabled but CPU 1 fused.
  • Page 193 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 194 Complete the following steps: 1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0001M: [arg1] GPT corruption detected, DiskGUID: [arg2] Severity: Warning...
  • Page 195 1. Check the XCC event logs. This event should immediately precede an FQXSFPW0001L error. Resolve that event or any other battery related errors. 2. Use F1 Setup to reset date and time. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Chapter 3 UEFI events...
  • Page 196 ThinkSystem SR655 V3 Messages and Codes Reference...

  • Page 197: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 198 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMEM0004I Launching diagnostic program Informational FQXPMEM0005I boot diagnostic program success Informational FQXPMER0002I Clearing RAID configuration and internal storage Informational FQXPMER0003I RAID configuration cleared successfully Informational FQXPMER0004I Internal storage drives erased successfully Informational FQXPMER0005I All system logs cleared successfully...
  • Page 199 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 200: List Of Xclarity Provisioning Manager Events

    Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 201 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 202 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 203 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 204 3. Retry the export of BMC setting. 4. If the problem persists, contact technical support. • FQXPMCL0011I: Import bmc settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0011K: Failed import bmc settings. Severity: Warning User Action: 1.
  • Page 205 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 206 Severity: Error User Action: 1. Restart the system and retry the operation again. 2. If the problem persists, contact technical support. • FQXPMER0003I: RAID configuration cleared successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0003M: Failed to erase internal storage drives Severity: Error User Action: 1.
  • Page 207 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 208 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5. If the problem persists, contact technical support. • FQXPMOS0002K: Failed to read Deployment Manager Signature from USB. Severity: Warning User Action: 1.
  • Page 209 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 210 • FQXPMOS0009K: Current System Boot Mode is Legacy. LXPM OS installation only support UEFI Mode. Severity: Warning User Action: 1. Change boot mode to UEFI mode 2. Retry OS deployment. • FQXPMOS0028I: [arg1] OS installed Severity: Info User Action: Information only; no action is required. •...
  • Page 211 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 212 Severity: Error User Action: 1. Do one of the following: – If the affected drive(s) are detected by the system, update the disk drive firmware and reboot the server. – If the affected drive(s) are not detected by the system or failing to respond: a.
  • Page 213 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 214 3. Verify proper physical connection of the disk drive, SAS expander (if applicable)and RAID adapter. 4. Reboot the machine and retry to remove the existing virtual disk. 5. If the problem persists, contact technical support. • FQXPMSR0032I: Removed existing virtual disk successfully. Severity: Info User Action: Information only;...
  • Page 215 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 216 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 217 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 218 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 219 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 220 ThinkSystem SR655 V3 Messages and Codes Reference...

  • Page 221: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 222: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 223: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 224 ThinkSystem SR655 V3 Messages and Codes Reference...

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